Georgia Anagnostopoulos

The positives first: I love my car, and Roger, the person who took me on my test drive and walked me through the features of the car, was lovely. There was nothing good about the rest. I am a consumer pro who took me on my test drive and walked me through the features of the car, was lovely. There was nothing good about the rest. I am a consumer protection attorney. What occurred with my purchase is exactly the kind of conduct we warn the public about—because it reliably harms consumers, especially those without the background or leverage to push back or walk-away. I contacted Mazda of New Rochelle about one vehicle: a 2025 CX-50 Hybrid Preferred. I never asked about, discussed, or negotiated for any other vehicle. I received information in writing for a 2025 CX-50 Hybrid that included a price, a VIN, and a 0.9% interest rate. In good faith reliance on that written quote, I went to my bank, withdrew my down payment, and left it with your dealership. I also arranged for insurance coverage. The original vehicle turned out to be damaged, so I waited for a different CX-50 Hybrid Preferred. On the day of delivery, when I sat down with finance, I was presented with paperwork reflecting a 1.9% interest rate. When I questioned it, I was first told it was “only a $12 difference,” as if that addressed the issue. I was then told I must be mistaken. When I produced the written quote, the explanation shifted to: “that was for a different VIN.” Of course it was for a different VIN--because the first vehicle was damaged. Then I was told the quoted vehicle wasn’t a hybrid, despite the document clearly stating “Hybrid.” At that point, the response became "well what do you want me to do?,” delivered with an attitude that suggested I was being unreasonable for expecting the dealership to honor its own written terms. Instead of honoring the terms, the response became "there's nothing I can do." When I decided to move forward with the transaction, the situation was then characterized as an “honest mistake”—but only after I had decided to move forward. The finance rep then attempted to sell me add-on products amounting to additional $800-900/month. At that point, however, any goodwill I had toward Mazda of New Rochelle was gone. Notably, by then, I had already been shown the vehicle, walked through the features, the MyMazda app was on my phone with the VIN loaded, and the keys were literally in my purse. That sequence matters, because it creates pressure and dependence at the exact moment the terms change. That is by design. I completed the purchase because I needed a vehicle and I do like the car—and because, for me, the additional $12/month was manageable. But that is not the point. This isn’t just about the dollar difference; it’s about changing the deal after the customer has relied on a written quote and put money down. And, more importantly, it is about the people for whom that difference does matter, no matter how small it might seem to a sales representative. What happened fits the textbook definition of a bait-and-switch sales dynamic. I am disappointed that Mazda of New Rochelle allowed this to occur, and I am still deciding what, if any, next steps to take. Georgia Anagnostopoulos, the General Manager at Mazda of New Rochelle, contacted me and invited me to reach out to Philip Van Riper, the Dealer Principal of the store, if I felt that “taking delivery of your Mazda was anything less than excellent.” I reached out to them and didn’t receive even the courtesy of a response. Fail #2. So, buy a Mazda — love mine — but buy it from a different dealer. More

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Extremely by the service we got from Jasper and Georgia. Both weee very helpful and understood our needs and helped us buy the best car for our needs. They were very helpful and very professional. They Both weee very helpful and understood our needs and helped us buy the best car for our needs. They were very helpful and very professional. They made it a sheet pleasure to shop at Mazda New Rochelle More

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The absolute best service I have ever received at a dealership. The staff was efficient , friendly and accommodating in every way. dealership. The staff was efficient , friendly and accommodating in every way. More

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Had good experience. No hidden fees. Lewis and Al were pleasant and not pushy. Would recommend No hidden fees. Lewis and Al were pleasant and not pushy. Would recommend More

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I experienced top of the line attention to my needs and Georgia and Gwen made the experience amazing. The state of the art dealership and service by all service was amazing. This is my second experience Georgia and Gwen made the experience amazing. The state of the art dealership and service by all service was amazing. This is my second experience with Georgia and her staff and I will be driving whatever she is selling, she treats her customers like family and you just know she wouldn't put you in a car she wouldn't drive and she doesn't push you to drive out of budget. All I can tell you is if you don't have a car person, stop here you will not be disappointed. Thank you Mazda and thank you Georgia & Gwen!!! More

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Had a great experience with the team at Mazda of New Rochelle. The dealership is clean, well-organized, and has a relaxed atmosphere. The staff never rushed me and took the time to walk me through every Rochelle. The dealership is clean, well-organized, and has a relaxed atmosphere. The staff never rushed me and took the time to walk me through every step of the process—whether you’re looking to buy, lease, or finance, they make sure you understand all your options. They’re transparent, knowledgeable, and genuinely focused on helping you find the right car without pressure. Highly recommend! Shoutouts to Naomi and Zol for a making this possible More

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My salesperson Gwen M was excellent. The transaction was quick, thorough and very high quality. The transaction was quick, thorough and very high quality. More

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Great customer service. I walked in and told the General manager exactly what I wanted , the model the color everything including my payment was perfect. Roque was the sales I walked in and told the General manager exactly what I wanted , the model the color everything including my payment was perfect. Roque was the salesperson she recommended and he was excellent. This is the second car I get from this dealership .. I will return when this lease is up! More

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Great customer service, the whole staff including Jose, explained and went over the contract step and step without leaving any doubt. The staff was friendly and knowledgable. explained and went over the contract step and step without leaving any doubt. The staff was friendly and knowledgable. More

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The process of working with the dealership was straightforward and quick. They assisted me with returning my previous lease, which was an added bonus. straightforward and quick. They assisted me with returning my previous lease, which was an added bonus. More

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