Gerald Gonzalves
Gerald Gonzalves at Jack Powell Chrysler Dodge Jeep Ram

Gerald Gonzalves

General Manager

Jack Powell Chrysler Dodge Jeep Ram

1625 Auto Park Way
Escondido, CA 92029

2.1
18 Reviews
2.1

18 Reviews

Write a Review

18 Reviews of Gerald Gonzalves

November 17, 2024

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Employee Rating

Bought a jeep at the end of August and after 2 1/2 months we still have not received the registration. My husband has called and left several messages but no one will return his call. No one will answer the More

by Lindalinn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

April 27, 2024

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Employee Rating

I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going More

by floreslupita2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

April 27, 2024

Dealership Rating
Employee Rating

I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going More

by floreslupita2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

March 27, 2024

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My brother recently purchased a vehicle from them and was we drove 6 hours there to make the sale and purchase the car to bring back to Arizona. Upon working this deal we were assured multiple times by multi More

by Treharriss13
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

March 20, 2024

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Matt is a great service manager who is always very professional as well as hard working. Amr is extremely knowledgeable and helpful. For 20 years, I have had all my services performed at Jack Powell More

by attparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AMR

Mar 21, 2024

Jack Powell Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We are thrilled to hear that Matt and Amr provided you with excellent service. We truly value your loyalty over the past 20 years and look forward to continuing to meet your service needs at Jack Powell.

January 08, 2024

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Employee Rating

Purchased a new Ram truck from Jack Powell and wanted to get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mo More

by firegc1305
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Abigail

Jan 12, 2024

Jack Powell Chrysler Dodge Jeep Ram responded

Hi, Thank you for sharing your experience with us. We apologize for any miscommunication or confusion, regarding the pricing and options for extended warranties. Our goal is to be transparent and honest with our customers, but please know that we have no control over another company's warranty prices. Should you have any additional questions or concerns, please reach out to our New Car Sales Manager, Michael Lopez, at michael.lopez@jackpowell.com, so we can address them promptly.

January 05, 2024

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Employee Rating

These guys are real scam artists from the sales to finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different ba More

by Eddie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jan 08, 2024

Jack Powell Chrysler Dodge Jeep Ram responded

Hi Eddie, We're sorry to hear about your less than 5-star experience. Please know that we take these concerns seriously and would like to investigate further. When available, email our New Car Sales Manager, Michael Lopez, at michael.lopez@jackpowell.com and provide us with your contact information, so we can reach out to discuss this matter directly. Thank you for your time.

July 12, 2023

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Employee Rating

I was treated like a real person, all my questions were answered, the dream of having a car that I deserve and really need could actually come true and I thank you More

by dawnhebert92240
Sales Price Transparency
Recommend Dealer
Yes

July 04, 2023

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Employee Rating

I purchased a 2022 Ram 5500 motorhome which experienced a recall for an intake air grid relay. I have called the service department 5 times and connected three times and was promised a return call. I spoke More

by marc lawrence
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: service department

Jul 07, 2023

Jack Powell Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention. We always intend to provide excellent communication to our customers about their vehicles and service. We would love to speak with you directly regarding your issues and to learn more about your experience. Please reach out directly to our Service Manager, Matthew Scudder, at matthew.scudder@jackpowell.com. Thank you for your time and patience.

April 22, 2023

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Employee Rating

Very disappointing experience. Sales guy was nice enough, but did not know the car well. He asked for a 10 rating before he even went over the car details. The finance manager was More

by Freedom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
May 01, 2023

Jack Powell Chrysler Dodge Jeep Ram responded

Thank you for leaving us a review! We're sorry that we were unable to make a deal regarding your new vehicle and trade-in. Our dealership always aims to provide everyone with a great deal and our prices are always competitive to the market. This type of shopping experience is never one we want our customers to have when shopping at our dealership. We would love to hear more about your visit so that we can gather additional feedback and improve in the future. When convenient, please reach out to Michael Lopez, New Car Sales, at michael.lopez@jackpowell.com. Thank you for your time and patience.

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