Gerald Isaac | Page 3

Service Entire service experience was great. Gerald was great. My vehicle was serviced and cleaned. I would recommend this dealer to others looking to get m Entire service experience was great. Gerald was great. My vehicle was serviced and cleaned. I would recommend this dealer to others looking to get maintenance performed. More

Report | Print

Scheduled Service Service team is knowledgeable and professional with only one goal...delight their customers. Performed scheduled maintenance and completed other items Service team is knowledgeable and professional with only one goal...delight their customers. Performed scheduled maintenance and completed other items that were needed as part of my service and maintenance agreement. Everything was great. More

Report | Print

Dealership excellent, BMW policy sucks Your employees were very helpful. My complaint is why BMW sells cars with tires neither you or Paducah BMW stocks? We hit a pot hole so big or deep th Your employees were very helpful. My complaint is why BMW sells cars with tires neither you or Paducah BMW stocks? We hit a pot hole so big or deep that it caused the sidewall to rupture. We drove about 10 miles to a convenient store, and called BMW roadside assistance. The closest help was one hour away. We called a local repair shop who was there in 20 minutes to put our spare on. One of those donut tires, that limits you to 50mph and short range. We had to drive 380 miles to get home. We had to spend the night while your dealership acquired a new front tire. While installing the new tire, your people spotted a nail in a rear tire. I was told run flat tires can not be patched, and that a new tire was required. Guess what, a rear tire was not in stock, so we drove 380 miles with a nail in the rear tire. We probably put 1000 miles on that tire with the nail in it, because we had a new roof put on our house months ago. We have ordered new tires from Paducah BMW which will be in next week. There is no one in our town, Union City, TN. that has the equipment to mount a run flat tire. Apparently the front and back tires are different sizes, so I can not buy one extra tire and wheel as a spare. More

Report | Print

great service THANK YOU GERALD (TRI COUNTY) FOR EXCELLENT. CUSTOMER SERVICE. I APPRECIATE YOUR PROVIDING INFO CONCERNING MY CAR. ALSO APPRECIATE HAVING KEITH LISTE THANK YOU GERALD (TRI COUNTY) FOR EXCELLENT. CUSTOMER SERVICE. I APPRECIATE YOUR PROVIDING INFO CONCERNING MY CAR. ALSO APPRECIATE HAVING KEITH LISTEN TO WOOFING SOUND. More

Report | Print

Professional & Quick Service Gerald was very professional, personable and friendly. I was in the service center less than 1 hour. They got me in and out. Jon promptly handled Gerald was very professional, personable and friendly. I was in the service center less than 1 hour. They got me in and out. Jon promptly handled a need to obtain my spare key and is always professional and super friendly! More

Report | Print

Friendly and timely service Checkin was easy and service was completed in a timely manner. We were offered a gift card toward breakfast nearby and a loaner vehicle so we could m Checkin was easy and service was completed in a timely manner. We were offered a gift card toward breakfast nearby and a loaner vehicle so we could make it to an appointment we had scheduled a few miles away. When we returned to pick up our car we spent a little time with our sales associate, too. More

Report | Print

Brought X3 in for service Very friendly. Explained everything clearly. Work was completed on time. Car was washed and vacuumed. I appreciated the gift card for breakfast at Fir Very friendly. Explained everything clearly. Work was completed on time. Car was washed and vacuumed. I appreciated the gift card for breakfast at First Watch. More

Report | Print

Brake service When I first arrived, I spoke with Gerald, while standing in front of the service desks. He was warn, friendly and courteous. He then sat at Sean's When I first arrived, I spoke with Gerald, while standing in front of the service desks. He was warn, friendly and courteous. He then sat at Sean's desk and got me started. Sean then arrived and Gerald introduced me to Sean. Gerald has very good customer service "people" skills. I was told the service would take a few hours and they were accurate in their time estimate. When I got in the car to leave, I noticed that the word "Brake" was still displaying in the dash. Sean took care of that right away. Gerald and Sean make a great "service" team. More

Report | Print

I wanted to express my appreiciation and say "Thank You." In the beginning my experience wasn't very pleasant, especially since my vehicle was in need of some serious repairs that were not covered under my wa In the beginning my experience wasn't very pleasant, especially since my vehicle was in need of some serious repairs that were not covered under my warranty. But after speaking with Mr. Godbey & Mr. Isaac they assured me that I would have some resolve. I am very appreciative of the staff at the facility, especially the two gentlemen noted. I look forward to future dealings with the facility as needed and recommend every BMW owner to this facility as they are professional and knowledgeable. Thanks Much, Rod Edwards More

Report | Print

Friendly, easy car buying experience Stopped in on a Saturday to look at inventory on small SUVs, test drove a fully loaded X1, came back the next day and bought it. No pressure sales exp Stopped in on a Saturday to look at inventory on small SUVs, test drove a fully loaded X1, came back the next day and bought it. No pressure sales experience, very professional and friendly, and quick and easy financing made this one of the best car buying experiences I've had. I would recommend to anyone in the area looking for a new or used BMW. More

Report | Print