Gerald Seaborn
Gerald Seaborn at Med Center Mazda

Gerald Seaborn | Page 8

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.7
82 Reviews
4.7

82 Reviews

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82 Reviews of Gerald Seaborn

August 17, 2025

Dealership Rating
Employee Rating

What bothered me most was the lack of urgency or care. I wasn’t asking for free work, just for someone to help me understand my options and guide me toward a safe repair. Instead, I left feeling like my s More

by jacobblankenship
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Todd Stratton

Aug 20, 2025

Med Center Mazda responded

Jacob, Thank you for taking the time to share this feedback. We’re very sorry to hear that your experience left you feeling as though your safety and concerns weren’t prioritized. That is never how we want our customers to feel. Your comments have been shared with our management team so we can address the lack of follow-through and ensure our staff is offering the guidance and support every customer deserves. We value your trust and would appreciate the opportunity to discuss this further and make things right. At your earliest convenience, contact our Service Manager, Todd Stratton, at tstratton@medcentermazda.com, so we can personally assist you.

Sep 02, 2025

jacobblankenship responded

I recently brought my 2018 Mazda CX-5 to Med Center Mazda for diagnostic work due to an engine issue. During my visit, a misfire was confirmed by the technician team, and I personally observed a rocker arm that had come off the camshaft. Despite this, my repeated request to have the valve cover removed for proper inspection was denied. Instead, I was told the issue was related to spark plugs, which had been replaced just days before. I paid a diagnostic fee, but no repairs or deeper inspection were performed, and the vehicle continued to misfire immediately afterward. I requested a refund of the diagnostic charge, as the service did not resolve or accurately identify the underlying problem. Throughout the process, I made multiple follow-ups by email, at least three after the last response I received, but unfortunately, I never heard back from Todd Stratton. While I appreciated the initial communication, the lack of resolution and failure to respond to follow-ups left me very dissatisfied with the experience.

August 17, 2025

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Gerald was professional and so nice. The other guy is always so grumpy, like the customer is a bother. More

by teresereed1966
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

August 15, 2025

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Med Center Mazda was professional, knowledgeable, and timely in my scheduled service. I will be back, and I will recommend them to family and friends. More

by Malachi_holt
Service Price Transparency
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Recommend Dealer
Yes

August 08, 2025

Dealership Rating
Employee Rating

I waited for over three hours for an oil change despite having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped More

by carolinejns1125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Hobbs, Shelina Reeves, Cindy Steinberg , Todd Stratton

Aug 13, 2025

Med Center Mazda responded

Hi there, We’re truly sorry to hear about your recent service experience. We appreciate you bringing this to our attention, and we’d like the opportunity to make things right. Please contact our Service Manager at tstratton@medcentermazda.com, so we can address your concerns directly and ensure your next visit is a far better experience. Thank you for your feedback — it helps us improve and better serve our customers in the future.

August 06, 2025

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Employee Rating

Friendly, fast, thorough, knowledgeable and patient employees. They make your buying and service of your car easy More

by debilandrum
Service Price Transparency
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Recommend Dealer
Yes

August 05, 2025

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Employee Rating

They were very time Efficient and helpful. I will use this service again. Better than other dealerships i have been to More

by mjboardwine99
Service Price Transparency
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Recommend Dealer
Yes

July 26, 2025

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Everyone was extremely knowledgeable and professional. I loved the video showing how my car was assessed. More

by bbotta
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: James Hobbs

July 25, 2025

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Employee Rating

If Zero was a rating this would be Zero. Left my wife there for 4 hours to make 2 keys. Only were able to make one but charged her for two and said “come back and we will get that one made More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 28, 2025

Med Center Mazda responded

We’re very sorry to hear about your experience and the frustration it caused you and your wife. This is not the level of service we aim to provide, and we understand how disappointing it must have been to wait for hours and still leave without the complete service you expected. We apologize for the miscommunication regarding the second key and any confusion about the charges. While we look into this, we’d appreciate the opportunity to make it right. Please feel free to reach out to our Service Manager, Todd Straton, at tstratton@medcentermazda.com, so we can address this properly. We know we fell short this time, but we hope to earn back your trust.

July 23, 2025

Dealership Rating
Employee Rating

I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. More

by VCUNNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Clarkson, James Hobbs, Tracy Case , Todd Stratton

July 22, 2025

Dealership Rating
Employee Rating

Have a detailed description of the issue and fixed it! Even though, 33.94 is a bit high for a tire repair, MAZDA, has always been good and fair, with me. More

by dzjones7543
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Recommend Dealer
Yes
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