What bothered me most was the lack of urgency or care.
I wasn’t asking for free work, just for someone to help me understand my options and guide me toward a safe repair. Instead, I left feeling like my s
I wasn’t asking for free work, just for someone to help me understand my options and guide me toward a safe repair. Instead, I left feeling like my safety on the road wasn’t important to them. Communication was minimal, and there was no effort to go above and beyond, something I’ve experienced at other dealerships. Overall, it felt like I was just another problem to pass along, not a valued customer.
More
by jacobblankenship
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Todd Stratton
Aug 20, 2025 -
Med Center Mazda responded
Jacob,
Thank you for taking the time to share this feedback. We’re very sorry to hear that your experience left you feeling as though your safety and concerns weren’t prioritized. That is never how we want our customers to feel. Your comments have been shared with our management team so we can address the lack of follow-through and ensure our staff is offering the guidance and support every customer deserves. We value your trust and would appreciate the opportunity to discuss this further and make things right. At your earliest convenience, contact our Service Manager, Todd Stratton, at tstratton@medcentermazda.com, so we can personally assist you.
Sep 02, 2025 -
jacobblankenship responded
I recently brought my 2018 Mazda CX-5 to Med Center Mazda for diagnostic work due to an engine issue. During my visit, a misfire was confirmed by the technician team, and I personally observed a rocker arm that had come off the camshaft. Despite this, my repeated request to have the valve cover removed for proper inspection was denied. Instead, I was told the issue was related to spark plugs, which had been replaced just days before.
I paid a diagnostic fee, but no repairs or deeper inspection were performed, and the vehicle continued to misfire immediately afterward. I requested a refund of the diagnostic charge, as the service did not resolve or accurately identify the underlying problem.
Throughout the process, I made multiple follow-ups by email, at least three after the last response I received, but unfortunately, I never heard back from Todd Stratton. While I appreciated the initial communication, the lack of resolution and failure to respond to follow-ups left me very dissatisfied with the experience.
Gerald was professional and so nice.
The other guy is always so grumpy, like the customer is a bother.
The other guy is always so grumpy, like the customer is a bother.
More
by teresereed1966
Verified Customer
Verified Customer
Service Price Transparency
Med Center Mazda was professional, knowledgeable, and
timely in my scheduled service. I will be back, and I will recommend them to family and friends.
timely in my scheduled service. I will be back, and I will recommend them to family and friends.
More
by Malachi_holt
Verified Customer
Verified Customer
Service Price Transparency
I waited for over three hours for an oil change despite
having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped
having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped off.
More
by carolinejns1125
Verified Customer
Verified Customer
Service Price Transparency
Aug 13, 2025 -
Med Center Mazda responded
Hi there,
We’re truly sorry to hear about your recent service experience. We appreciate you bringing this to our attention, and we’d like the opportunity to make things right. Please contact our Service Manager at tstratton@medcentermazda.com, so we can address your concerns directly and ensure your next visit is a far better experience. Thank you for your feedback — it helps us improve and better serve our customers in the future.
Friendly, fast, thorough, knowledgeable and patient
employees. They make your buying and service of your car easy
employees. They make your buying and service of your car easy
More
by debilandrum
Verified Customer
Verified Customer
Service Price Transparency
They were very time
Efficient and helpful.
I will use this service again. Better than other dealerships i have been to
I will use this service again. Better than other dealerships i have been to
More
by mjboardwine99
Verified Customer
Verified Customer
Service Price Transparency
Everyone was extremely knowledgeable and professional.
I loved the video showing how my car was assessed.
I loved the video showing how my car was assessed.
More
by bbotta
Verified Customer
Verified Customer
Service Price Transparency
If Zero was a rating this would be Zero.
Left my wife there for 4 hours to make 2 keys. Only were able to make one but charged her for two and said “come back and we will get that one made
Left my wife there for 4 hours to make 2 keys. Only were able to make one but charged her for two and said “come back and we will get that one made.” We will never be back.
More
by B
Service Price Transparency
Jul 28, 2025 -
Med Center Mazda responded
We’re very sorry to hear about your experience and the frustration it caused you and your wife. This is not the level of service we aim to provide, and we understand how disappointing it must have been to wait for hours and still leave without the complete service you expected. We apologize for the miscommunication regarding the second key and any confusion about the charges. While we look into this, we’d appreciate the opportunity to make it right. Please feel free to reach out to our Service Manager, Todd Straton, at tstratton@medcentermazda.com, so we can address this properly. We know we fell short this time, but we hope to earn back your trust.
I was pleased with the service on my car.
The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home.
The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home.
More
by VCUNNING
Service Price Transparency
Have a detailed description of the issue and fixed it!
Even though, 33.94 is a bit high for a tire repair, MAZDA, has always been good and fair, with me.
Even though, 33.94 is a bit high for a tire repair, MAZDA, has always been good and fair, with me.
More
by dzjones7543
Verified Customer
Verified Customer
Service Price Transparency