Gerald Wactor | Page 7

Gerald was friendly, professional and thorough. He made the entire process of buying a our Forester seamless especially considering I have never purchased a vehicle from a dealership prior to now. Thanks f the entire process of buying a our Forester seamless especially considering I have never purchased a vehicle from a dealership prior to now. Thanks for all the help! More

by JCLYDEHASKINS Verified Customer Verified Customer

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We had a nice experience buying our new Outback at Bay Ridge. Gerald was very patient and not pushy, and answered all of our questions. We compared countless other dealerships, but Bay Ridge had the best Ridge. Gerald was very patient and not pushy, and answered all of our questions. We compared countless other dealerships, but Bay Ridge had the best pricing. Everyone we interacted with were very friendly and professional, including David in finance and Frank who gave us an overview of the touch screen dashboard and all of our car's features. Also looking forward to free oil changes, inspections and 10% off parts since we bought the car there. Bottom line, we were pleased with the price we paid for our car, and we were pleased with the service we received. More

by Timusan Verified Customer Verified Customer

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Great experience! Gerald and the team took great care of us from start to finish. No pushy sales tactics, just a straightforward transaction. Would definitely return and recommend to friends. us from start to finish. No pushy sales tactics, just a straightforward transaction. Would definitely return and recommend to friends. More

by CHIPKLOSE Verified Customer Verified Customer

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Seamless process. Everyone I dealt with was so kind and patient. Even after I drove off, Gerald was super helpful and followed-up. Oh, and I love my car! Excellent experience all around. patient. Even after I drove off, Gerald was super helpful and followed-up. Oh, and I love my car! Excellent experience all around. More

by LARA.LONGO1 Verified Customer Verified Customer

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Excellent customer service! Loved the car! I drove it Excellent customer service! Loved the car! I drove it for a week already and I’m so please with it! I will definitely recomend it! Excellent customer service! Loved the car! I drove it for a week already and I’m so please with it! I will definitely recomend it! More

by NHORA.BELTRAN Verified Customer Verified Customer

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Gerald was very helpful and knowledgeable. He is very laid back and there isn’t any typical pushy sales techniques. I highly recommend this dealer. laid back and there isn’t any typical pushy sales techniques. I highly recommend this dealer. More

by RUSSELSELLSPS Verified Customer Verified Customer

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I wanted to give a good review, love the car. But, I never received a paper bill for the lease and there's no way to set up autopay online. Despite contacting the dealership and finance company several never received a paper bill for the lease and there's no way to set up autopay online. Despite contacting the dealership and finance company several times, there was no way to do this. Now I'm stuck on a series of phone trees, fearing my credit will be affected. I will not be recommending Subaru to my friends. More

by MATTHEWATABET Verified Customer Verified Customer

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Great customer service! Everyone is super nice.. I will definitely remember my family and friends to this location. Gerald Wactor Will walk you through everything and answer all the questions you may hav definitely remember my family and friends to this location. Gerald Wactor Will walk you through everything and answer all the questions you may have. Thank you so much Gerald!!! More

by AMRSAAD1 Verified Customer Verified Customer

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This is a formal complaint - I feel that your service team did not explore the best course of action in the benefit of your customer. We purchased a 2021 Outback in October. My father-in-law visited team did not explore the best course of action in the benefit of your customer. We purchased a 2021 Outback in October. My father-in-law visited your Bay Ridge location on 12/31 to diagnose the tire pressure on one of his tires. He had called the same day to make an appointment and whoever he spoke with was nice enough to squeeze him into what seemed to be a busy day. Turns out, there was a nail on the tread of one of the rear tires. Solution? Replace the tire completely instead of patching. It was my mistake for not being there but after my father’s visit, I’ve had several colleagues who have purchased from your dealership tell me that they’ve simply had their tires patched in this situation. But it's much easier to charge him $200+ for a tire and send him on his way right? And your guy who does financing? He had an attitude towards my wife’s parents because of how long it was taking to sign everything - she was translating everything for them in Cantonese. Extremely impatient - no, he did not say anything but his body language was so obvious, and sighing everytime we asked a question - he even fell asleep at his desk several times IN FRONT OF US while we were reviewing everything. These are the people that you employ to run your business and close deals? Being in CX and Retail Management for 10+ years, it’s truly sad to see. It just reinforces any notions about car salesmen and dealerships. Only positive thing I will say is that Gerald Wactor was amazing. He was extremely patient with us, attentive and genuine. More

by TODDPANGILINAN Verified Customer Verified Customer

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I selected Subaru at Bay Ridge because of the great sales force & customer service. Two years ago my daughter & sister got their first Subaru from your dealership. I was impressed with non-pressured and grea force & customer service. Two years ago my daughter & sister got their first Subaru from your dealership. I was impressed with non-pressured and great customer service they received. So I decided to get my first Outback from your very professional sales person Gerald. Keep up the good work all at Bay Ridge Subaru. More

by S-Lightb Verified Customer Verified Customer

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