Gerard Smith | Page 2

Not quite on the up and up! We bought a Tundra from Conklin and when we drove from Colorado to pick up our truck, we were told there was only one set of keys for the truck. In a We bought a Tundra from Conklin and when we drove from Colorado to pick up our truck, we were told there was only one set of keys for the truck. In addition, we discovered there was a crack in the windshield which was never disclosed during negotiations. We were totally unaware of these issues and after a two day drive to get there, we were hung. After some discussion with Conklin Cars they agreed to supply the missing key set but when we drove to the local Toyota dealer, as we all agreed to in advance, we found nothing was ready and they knew nothing about any keys. We called Conklin and the salesman, Joel Correa, but no one there knew anything and Joel was not answering his cell. BIG WASTE OF TIME - AGAIN!!!! UPDATE 12/14/16 I placed THREE phone calls to speak to Gerard Smith about my problem and he NEVER BOTHERED TO RETURN MY CALLS!!!!! Gerard, YOU are the BIGGEST problem with CONKLIN CARS. Joel Correa went out of his way to help us but I wanted to tell the management about my issues however, they DON"T WANT TO KNOW ABOUT BAD CRAP!!! I still say stay clear of this dealership! It might be wise to steer clear of this dealership! More

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Offer to purchase - INTERNET NIGHTMARE Ms. Ronda is a nice lady and courteous. Ronda told me she does not make the rules of any sales.. When I asked to make an offer on a car advertised o Ms. Ronda is a nice lady and courteous. Ronda told me she does not make the rules of any sales.. When I asked to make an offer on a car advertised on their Internet, she forwarded my call to some dude named Lopez]. Now get a load of this ... after I told both of them I lived several hundreds of miles from their dealership location, I was told the following by Lopez [a truck sales manager] ....... Lopez said, "that he would not and could not lower the advertised price ONE CENT". Can you believe this? Well it is true plus I had the money in hand to pay the whole purchase on that day.. Maybe we Internet Shoppers should all send Mr. Lopez a few pennies to hand out as discounts for future Internet Shoppers he wishes step on. I am surprised Lopez allows his staff to sell any car with more than one gallon of gas in it. In nearly 50 years of car shopping and purchasing in the USA -------> I find this dealership is absolutely run by the bottom of the barrel in customer appreciation with this type of management. As far as Lopez goes..... if he wants to pinch his pennies then maybe he should dismiss all of his salespeople and just use his Internet prices or his continued bold statements. According to Lopez .... shoppers must pay full Internet prices because there is no room for negotiation through him and his iron fist policies. What a waste of my time! I am glad I did not attempt to drive there to buy a car nor will I - ever. If the managers are that bad at sales negotiations then what happens after the purchase. Great website though .... too bad the management forgets who pays their bills......... imagine that ....... a $24K sale lost over ONE PENNY discount!!!! Unbelievable ........ What a great customer satisfaction policy for a country that is nearly bankrupt ........ is it not? Thanks Lopez, I will keep my common sense and you keep your pennies. There is no need to apologize to me ........ I am done with your policies and your dealership. More

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In April I purchased a VERY problematic new 2011 Chevy Silverado from Conklin Cars of Salina. Let me start with saying, the dealer makes the difference! When the issues started up with my truck, GM Cu Silverado from Conklin Cars of Salina. Let me start with saying, the dealer makes the difference! When the issues started up with my truck, GM Customer Service offered very little support. Luckily, a few great people at Conklin Cars stepped up and made sure my issues were correctly addressed, and that I was 100% satisfied with my purchase. I seriously doubt that any other dealership would have gone to the extent Conklins did to help me get these issues resolved. I would specifically like to thank: Jeremy Dahl - My sales person. He kept himself available to me anytime I had a question or concern. All of my concerns were important to him, no matter how small they were. I really appreciate that. And special thanks to: Craig Kindel - Conklins GM Sales Manager Gerard Smith - Conklins General Manager Andy Cooper - Conklins GM Service Advisor Andy took the time to listen to all my concerns and do everything he could to get my truck fixed back up for me. He is a great guy to deal with. Without Craig and Gerard, I would still be an unsatisfied GM customer. They went leaps and bounds to make sure I had a quality vehicle, and that I was completely satisfied with my purchase. I hope they know how much I appreciate what they went through to get my situation correct. I highly recommend Conklin Cars of Salina for your next vehicle purchase. As you can see, You may need the dealer to be there for you AFTER the sale. So picking the right dealership can make all the difference in the world! More

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