Gerardo Patino-Flores | Page 2

Toyota of Scranton responded

Dear JIMBAM22, Thank you so much for taking the time to share your positive experience with us at Toyota of Scranton! We're thrilled to hear that your visit was a pleasant one and that our team made you feel welcome and well-informed. Our commitment to providing exceptional service and ensuring our customers have a smooth and timely experience is paramount to us, and it's wonderful to know that we met your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again whenever you need us. Safe travels and enjoy your Toyota! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

CRAIGMNY Our apologies for the annoying emails. We do not want to bother you. So sorry! Regards, The Team at Toyota of Scranton

Toyota of Scranton responded

SUEKITCHEN, We're thrilled to hear about your positive experience with Gerardo at Toyota of Scranton! It's wonderful that he provided you with the friendly, attentive, and informative assistance you were looking for in a car salesman. We'll be sure to pass along your kind words to Gerardo and acknowledge his dedication to ensuring a comfortable and informed car-buying process for you. We're also glad to know that you didn't feel rushed and that Gerardo gave you the time you needed to make an informed decision. Your satisfaction is our priority, and we're pleased to have met your expectations. Regarding George, it seems there might have been a misunderstanding. If he is a supervisor, rest assured that we respect your time and your preference for spending less time with him. Your comfort is of utmost importance to us, and we're glad to know that our team respected that during your visit. Thank you for choosing Toyota of Scranton, and we hope to continue providing you with exceptional service throughout your ownership journey. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JIMBAM22, We greatly appreciate your valuable feedback regarding your experience at Toyota of Scranton. We're delighted to hear that our sales and service staff left a positive impression on you with their friendliness and knowledge. Your kind words motivate us to maintain our high standards of customer service. However, we understand your concerns about the length of wait during service visits. Your time is important to us, and we apologize for any inconvenience you've faced. We're actively working on improving our service efficiency to minimize waiting times without compromising the quality of our work. Please know that your feedback is taken seriously, and we're committed to enhancing your future visits. If you have any specific suggestions or if there's anything else we can do to enhance your experience, please don't hesitate to reach out to us. Your input is essential in helping us provide the best possible service to all our valued customers. Thank you again for choosing Toyota of Scranton, and we look forward to serving you even better in the future. Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

JIMBAM22, Thank you for taking the time to share your fantastic 5-star review of Toyota of Scranton! We are thrilled to hear that you had an excellent experience with us and that our friendly service made a positive impression. It's wonderful to know that you would recommend our dealership to everyone you know or meet in the future. At Toyota of Scranton, customer satisfaction is our top priority, and we are dedicated to providing exceptional service to all our valued customers. Your kind words serve as motivation for our team to continue delivering the best possible service and maintaining the highest standards in the automotive industry. Should you have any further feedback or questions, please don't hesitate to reach out to us. We look forward to serving you and your friends in the future and making your next visit just as enjoyable. Once again, thank you for choosing Toyota of Scranton, and we genuinely appreciate your recommendation. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

DJATCLINTON, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great visit to Toyota of Scranton and that our team provided you with a pressure-free and enjoyable car-buying experience. We believe in empowering our customers to make informed decisions that best suit their needs, and we're thrilled that you appreciated our approach. Supporting the local community, including the fire and police services, is something we take great pride in. We understand the importance of giving back to the communities we serve, and we're glad you noticed and appreciated our efforts in this regard. It's truly rewarding to know that your trip from Connecticut to our dealership was worth it, and we were able to help you find the SUV you were looking for. We aim to offer a wide selection of vehicles to cater to our customers' preferences, and we're thrilled that we had the perfect match for you. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're here to help, and your satisfaction is our top priority. Thank you again for choosing Toyota of Scranton. We wish you many enjoyable adventures with your new SUV, and if you're ever in the area again, don't hesitate to drop by. Safe travels and have a wonderful day! Warm regards, Mary Jo Preno Toyota of Scranton