German Perales | Page 5

Great experience Roger was very helpful and made buying my first Acura a great experience. German was very helpful as well and we were able to find the exact model I d Roger was very helpful and made buying my first Acura a great experience. German was very helpful as well and we were able to find the exact model I desired. More

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Good overall experience - Purchase and Service This is my second vehicle I purchased with German. He is always friendly, courteous, knowledgeable, and helpful. He knew everything about the vehicle This is my second vehicle I purchased with German. He is always friendly, courteous, knowledgeable, and helpful. He knew everything about the vehicle and provided a tutorial and how all of the features work. When I was in a few days later, he took the time to walk me through how to use one of the features on the MDX that I did. It remember. German helped coordinate things quickly with the leasing and the finance managers. All my questions were answered quickly and all terms were able to be negotiated quickly. Overall, a quick and efficient process. I have been going to Muller's for about 11 years and the sales and service experiences have all been positive due to the people. The people have always been professional and polite. More

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Excellent service I've purchased quite a few cars from other places, but muller Acura is by far the best car shopping experience. German was so friendly, so was the fin I've purchased quite a few cars from other places, but muller Acura is by far the best car shopping experience. German was so friendly, so was the finance advisor, Myles. Everyone was very quick and efficient and German shared a lot of quick little tips and tricks on my new ILX. Better service here than I've had anywhere else. I was in and out in about an hour and a half, with the shopping, test drive, credit check and financing process altogether. I think I'll probably stick with this dealership for many years. More

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Shop somewhere else!! I did not have a good experience at Mullers Acura. Sleezy sales manager "NICK". I complained to the Muller Group, and they had Nick call me back to ar I did not have a good experience at Mullers Acura. Sleezy sales manager "NICK". I complained to the Muller Group, and they had Nick call me back to argue with me, that I was wrong and really did have a good experience. Mark in the Service department was nice to deal with, but if you're looking to purchase, go elsewhere, especially if you are a woman shopping alone. More

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A Big Surprised Repair Turns into a Pleasant Purchase Had an 2008 MDX faithfully maintained for 7 years at Muller where it was purchased. They took quality care of the vehicle. The only disappointment wa Had an 2008 MDX faithfully maintained for 7 years at Muller where it was purchased. They took quality care of the vehicle. The only disappointment was in the product when the suspension gave out as the vehicle approached 110,000 miles. Major estimated costs resulted in a bill too large to justify the repair - so traded in for a CPO RDX. Sales process was fare and reasonably quick and overall very pleasant. The finance manager also did a great job and explained the options which resulted in long term loan at a very competitive rate - better overall than the Honda Finance. I would recommend Muller Acura. More

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No knowledge of the cars they're trying to sell Don't buy your car here, and especially not from German Parales. Came in to look at the ILX, got stuck with German as our sales guy. First of all, Don't buy your car here, and especially not from German Parales. Came in to look at the ILX, got stuck with German as our sales guy. First of all, he knew NOTHING about the cars, everything he was telling me was contradicting the official Acura website. I've done my research for over 6 months on this car, so I basically just started asking him questions that I already knew the answer to just to test him, and he failed miserably. When I called him out on it he claimed the website was wrong and he was right. Oh really? Acura's national website is wrong, but YOU'RE right? After my test drive I wanted to check the quality of the sound system, unfortunately it didn't wow me as much as I was hoping to which he made a very rude remark about how "I'm not supposed to buy a car based on the radio," excuse me but don't tell me what I need to look for and what I don't need to look for. I'm buying a brand new car, I'm going to get one that's perfect for me. Finally at the end of it all he became extremely rude when I told him I would have to think about it. He told me I wasted his time, keep in mind at this point there was NO ONE ELSE in the dealership so I'm not sure how I wasted his time? I guess his real job must be to go around and dust all the cars that no ones buying. Maybe he can research and learn some basic features of the cars he's attempting to sell? Regardless, he was the most rude sales person I have ever come across and I've visited almost every dealership in a 50 mile radius over the past 6 months. Also the cars here are way overpriced so unless you want to get ripped off, avoid this place. I bought a brand new ILX from a dealership in Peoria, they were extremely helpful and very nice, and I got a deal I could not refuse. I wouldn't even get my car serviced at Mullers. More

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A Pleasant Experience This was my second purchase from Muller's Woodfield Acura. German Perales was knowledgeable, easy to work with and was great with following up on the This was my second purchase from Muller's Woodfield Acura. German Perales was knowledgeable, easy to work with and was great with following up on the many questions I had during and after the purchase of my new 2016 TLX. The negotiations over price went smoothly and took a relatively short period of time. I never felt pressured about the purchase and was able to take the necessary time to feel confident that I made the right decision. More

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Knowledge and Efficiency @ Salesman. Worked with German. He is a long time salesman of Muller and understands the importance of building a base of clients, not just pushing @ Salesman. Worked with German. He is a long time salesman of Muller and understands the importance of building a base of clients, not just pushing steel. He was very knowledgable about not just the products he sells, but cars in general. Made every effort to answer questions, not pushy and let the sale unfold under it's own pace. Very Friendly, genuine. Nice work German. Thank you. @ Dealership Day of Transaction- very effiecent. Filled out the credit app online ahead of time so when I hit the door approvals were done. Loved this. Car was clean, washed, inside the service bay and ready to go. No waiting. Finance /paperwork- quick and easy. Always trying to upsell insurance or other. This is expected, but he handled it well and breezed though areas not applicable or of interest to us. No haggling, or dragging out. Deal was done over email. Again, efficient. Time is money. More

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Muller Woodfield Acura, there is no reason to look further I cannot recommend this dealership more. This is now my fourth Acura, and my second from Muller. The experience, from their flexibility to their ame I cannot recommend this dealership more. This is now my fourth Acura, and my second from Muller. The experience, from their flexibility to their amenities, is a pleasure. German Perales is as thoughtful, and considerate sales person as I have ever dealt with. More

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