German Zamudio | Page 2

Valley Honda responded

Thank you for reaching out to us through this review and also via email. We had a chance to talk over the phone and I felt we found some common ground and understanding, but I believe this review was posted before our conversation so I will posted our response here as well. The vehicle came in for a check engine light which we found was a bad rear bank catalytic converter. The parts were ordered and when they arrived, you would have received an automatically generated email stating that they came in. We double cover this by calling as well, but the Adviser who assisted you originally was on vacation by the time the part had arrived. If you were told you would receive a call, someone should have called you, we take full responsibility for this and I apologize for the lack of communication. When your wife brought in the vehicle, she had concerns with the price of labor which was agreed upon on the last visit. She had said that she found a better price elsewhere and I offered to match the price or refund her for the parts, but she just wanted us to discount the labor which we agreed to. During the repair, we found some unrelated oil leaks that could be repaired since the parts we removed to replace the catalytic converter made them easily accessible. These parts were the axle seal and one of the boots on the axle. We took photos and showed her while she was here waiting to receive approval before the additional work was performed. In the end, because she did not agree with the pricing, we did not charge for the additional repairs. The parts that needed to be ordered were wiper blades that we didn’t have in stock. We typically have parts pre-paid, but agreed to have them ordered in without having her pay since she brought up a concern about this policy. When it comes to our repairs, explanation and pricing, we want to be fully transparent and clear in our communications. I felt that we tried our best to do so, but I apologize if you did not feel that way on your last visit. If you have any questions or concerns about the visit or if you feel that we could have done something differently to provide you with a better experience, as I had asked in our last phone conversation, we would love to know and are open to all feedback. Thank you again for the opportunity to serve you and your Honda. Sincerely, Sam Kim - Service Director.