Gildardo Esquivel | Page 4

The remodeling going on at the dealership detracted from the experience. Walking back and forth from one building to another was not the best. the experience. Walking back and forth from one building to another was not the best. More

by TERRY.ANDRUS Verified Customer Verified Customer

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My salesperson was Julia. She listened to what I wanted and didn't try to push me towards a different car. Julia is very nice and easy to work with. She listened to what I wanted and didn't try to push me towards a different car. Julia is very nice and easy to work with. More

by nrmccarthy12 Verified Customer Verified Customer

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Had been messaging with Riley throughout the week on a few vehicles that they had. During that time found a nearly identical model and trim at another dealership at a better price point. I had explain few vehicles that they had. During that time found a nearly identical model and trim at another dealership at a better price point. I had explained that I would be coming from over an hour away and asking to be respectful of my time. I asked if they would be willing to match or come close to the other dealer and was told they would match it if I financed through Kia (I have the text screenshots to prove it). This was the same make, model, trim but only a different color which they were fully aware of before making the promise. The sales manager was incredibly unfriendly, rude and condescending. Threw the paperwork on the desk and said that there would be no further discussion. After reviewing the paperwork the price was not what was promised during communication. So somebody lied, either Riley asking their manager about the price match or the manager actually not wanting to price match just to get me in the door. Neither of which have the people skills or sales ability to overcome blatant dishonesty. More

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Michael Mayweather is the real deal. He made the process smooth and did good preparation ahead of time. I highly recommend him. Thank you for helping me purchase my beautiful Chevrolet E He made the process smooth and did good preparation ahead of time. I highly recommend him. Thank you for helping me purchase my beautiful Chevrolet Equinox. More

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Five stars all the way around! We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the ded We had an exceptional end-to-end experience at Russ Darrow Kia of Waukesha. The initial Sales process was seamless and professional—thanks to the dedication of the entire team, including Ben, Gil, and Michael. The paperwork and financing with Ann was fast and transparent. Most recently, the Service department, led Assistant Service Manager Kaitlyn, proved to be truly outstanding. She handled my K5 vibration issue with effortless professionalism, providing proactive updates without being prompted. She treated a subtle concern seriously, moved quickly, and ensured I felt taken care of from start to finish. Kaitlyn's level of care sets the benchmark for service excellence. More

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Great people. Easy to work with. Willing to deal with you and make sure you’re comfortable with your purchase. Easy to work with. Willing to deal with you and make sure you’re comfortable with your purchase. More

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This is the fifth car my husband and I have bought at Russ Darrow. And we couldn't be happier. Russ Darrow. And we couldn't be happier. More

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Always treated with great service Great service great staff. My questions are always answered. Great service great staff. My questions are always answered with friendly employees staff. My questions are always answered. Great service great staff. My questions are always answered with friendly employees More

by KATIE.MARG Verified Customer Verified Customer

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Julia was great to work with! The crew went above and beyond to ensure I had a smooth transaction. Couldn’t be happier with the experience! The crew went above and beyond to ensure I had a smooth transaction. Couldn’t be happier with the experience! More

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Very helpful and worked with me to find the correct car and price. Could not be happier with the service from the entire team. and price. Could not be happier with the service from the entire team. More

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