Gillman Honda FB | Page 4

A very disappointing moment.Don't come here that you're A very disappointing moment. Don't come here that you're being told you've been approved and you get to drive off a vehicle and then three days lat A very disappointing moment. Don't come here that you're being told you've been approved and you get to drive off a vehicle and then three days later you're not approved not to mention they took your money now you got to wait four days for the bank to refund your money back to your account More

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This is one dealer that I will not recommend no one in the Rosenberg area to use my bad experience was this past Monday I was told as a first-time buyer I was approved and that the finance department is w the Rosenberg area to use my bad experience was this past Monday I was told as a first-time buyer I was approved and that the finance department is working on the numbers the gentleman who I was dealing with made me understand that all I have to do is leave a $500 deposit and I get to drive with this Nissan Pathfinder which my husband and I along with my two sons were so proud jumping for joy for nothing last night the salesman tells me I'm sorry to inform you but it looks like we're going to have to ask the vehicle back and then see some other options as right now it doesn't look like the deal was not going to close so today Thursday morning I go and drop off the vehicle the gentleman is trying to show me some older models more than 10-year-old vehicles and I decided any happening you don't mislead and disappoint customers saying that they've been approved of a 2015 Nissan Pathfinder with all the horns and whistles thinking that they were going to get to owned and then you're going to get them a disappointment news 2 days later that the deal was not going to be able to close due to the bank needs a cosigner more down payment etc etc etc not good for business More

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The asking price on Car Gurus was $13,991, the dealer wrote starting price $14,551 with no rebate. Added $3,500 (GAP included) in. wrote starting price $14,551 with no rebate. Added $3,500 (GAP included) in. More

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Loved my experience here ! Bought a certified pre-owned Honda HR-V. Initially there were some issues with the price of the car, but the General Manager Mr. Teno Fontenot here ! Bought a certified pre-owned Honda HR-V. Initially there were some issues with the price of the car, but the General Manager Mr. Teno Fontenot was nice enough to intervene and everything happened very smoothly onwards from there. I must appreciate the client advisor Mr. Barry Alster for handling things in a very nice, professional, courteous and respectful manner. Would positively recommend others. I would just request/suggest the dealership to display the overall/total price of the cars (including all charges) on the advertisements, which might help the potential buyers avoid possible confusions. More

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Price Scamming Called to negotiate a vehicle and the manager stated a higher price of $800.00, than what they have it on their website and CarFax. The vehicle was p Called to negotiate a vehicle and the manager stated a higher price of $800.00, than what they have it on their website and CarFax. The vehicle was priced at 11,791, the manager wanted 12,500. Spoke to Robyn Helton attempting to negotiate the price and pay cash, she refused to tell the manager what my highest cash price was to purchase the vehicle. She is a useful as a hemorrhoid. Acted as I was wasting her time in the few minutes I talked to her over the phone. If she was unwilling to help over the phone, I can just imagine the service I would get in person. Do your homework if you decide to go Gillman Honda and purchase a vehicle, cause they'll give you a higher price than what's online. More

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Purchase experience went smooth, 4-4-20 I give credit to “Kutaiba” for the sales experience. I purchased a 2020 Honda Civic Si. I have had to come back three times after the purchase from the dealership. 4- “Kutaiba” for the sales experience. I purchased a 2020 Honda Civic Si. I have had to come back three times after the purchase from the dealership. 4-8-20The first time was because I windows were not tinted correctly. By me saying not correctly I mean, the windows were not cleaned correctly when the tint was installed, also the cutting on the tint was not clean cut. You could also see that the roll of tint was banged up by the crinkles shown on the tint once it was installed on my car. Needless to say, the tint was “re done” but you can still see the crinkles from the tint and the rear window was still done incorrectly. When I picked up the vehicle from the tint replacement, my car was damaged and needed paint because the damage went all the way through the paint. At this point I’m giving the dealership a chance to prove themselves once again. I showed up today 4-13-20, spoke directly with GM Teno and he himself can tell you the job was done horribly. There was a puddle of over spray in the rear bumper, the buffing job had left swirl marks all over the passenger side, there was more over spray on the passenger door and from then I realized no one bothered to look over this job and make sure all of my issues were taken care of and I wouldn’t have to come back again, knowing this was my fourth time returning. I left the car to attempt once again to get another issue corrected. At this point if the vehicle is not done correctly I will leave the vehicle with the dealership, assure I get my down payment returned and continue my search somewhere else. Thank you Honda for the opportunity but I will not be held responsible to drive out with a fake smile on my face knowing I paid for a “new” vehicle that was spotless and now expected to leave with a damaged vehicle that has a sloppy paint job, you expect to come to the dealership and assume you get top notch service and not a mediocre “deal with it” attitude. More

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Worst Customer Service Working with Luis is like pulling teeth. Just because someone has a bad credit score doesn't define them as a person. We are human we all go through u Working with Luis is like pulling teeth. Just because someone has a bad credit score doesn't define them as a person. We are human we all go through unacceptable life changes. I am glad that I saved my money from this place. Their empathy for humans is obsolete. More

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Joshua Ajayi is a very good sales man,he’s good at his job, and is also at your service at all time, i can recommend him to people, he’s also patient and nice, if you are in a position of buying a car he job, and is also at your service at all time, i can recommend him to people, he’s also patient and nice, if you are in a position of buying a car he we do anything in is power to make sure you leave with new car or what ever one your heart desire. More

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Great customer service I purchased a new 2016 Honda Pilot from Gillman Honda of Fort Bend. Since I purchased it, I have had all service done at this location. Frank Canale I purchased a new 2016 Honda Pilot from Gillman Honda of Fort Bend. Since I purchased it, I have had all service done at this location. Frank Canales is my service representative. I always enjoy working with Frank. He has been very helpful in getting the maintenance done in a timely manner and is always very open and up front with the cost of the repairs. Kudos to Frank. More

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Worst experience of lies and decent from management. Management decided to sabotage a disabled woman with a fixed income. Actually with no income waiting on disability to be approved through social secur Management decided to sabotage a disabled woman with a fixed income. Actually with no income waiting on disability to be approved through social security. I went in and bought my car cash off the lot, this was right after I was bought out of the house through my divorce. I had nothing to drive. A sweet, professional young man was working for this dealership at the time and I we went to him and bought a Honda Accord 2009. Looked great drove great I thought it was awesome first day I have a blowout. And then a day later the windshield mirror fell off of the windshield. I cannot get ahold of the manager of a assistant manager or anybody to approve them to put a new windshield mirror up. They sold me a warranty that quote-unquote I was getting family/employee discount through my the dealership approved by manager.. And it covered bumper to bumper warranty. Of course not the maintenance that was on me. But every time I have taken my vehicle there to be serviced they want to charge $140 diagnostic fee! Stupid and ridiculous. I'm handicapped I received a very small amount of money per month that is why I bought the car cash and wouldn't have to worry about payments. Every time I take it in that warranty doesn't cover it. I cannot get a manager or any and I need to return my call I spent almost $2,000 on that so I was told," bumper to bumper warranty." There's always an excuse for these people not to answer me. xxxx they even got my name on the title wrong, can't get anyone to answer to that either. Unfortunately and probably obviously my dalesman has quit since then. For a good reason I'm sure! but I have only had my car for a year exactly and it has so many problems and it's just ridiculous! I will never buy a car from gillman Honda fort Bend ever again! Like I said they are taking advantage of good people especially elderly disabled people I STILL Don't have a drunken rearbeiw mirror! Several things were to be fixed on what they call a "WE OWR' and since dalesman is gone. Bounced around to do many people. And get NOWHERE? I was robbed by fort bend gillman Honda in broad daylight! Shame shame Sheme I was even told my oil changes were free and detailing, unlimited. Free. But nope. Not that either More

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