Gina Mastrovito-Smith
Gina Mastrovito-Smith at Mastrovito Hyundai

Gina Mastrovito-Smith | Page 20

Customer Care Manager/Community Events Coordinator/Reception

Mastrovito Hyundai

5194 Commercial Dr
Yorkville, NY 13495

Contact Me
4.9
277 Reviews

Hello! My name is Gina Mastrovito-Smith and I am the Customer Care Manager at Mastrovito Hyundai. You can meet me at the reception desk! Prior to working at Mastrovito Hyundai, I was an elementary school teacher and an Assistant Principal for 22 years. Please contact me at 315-736-8356 with any questions or concerns. I'd be happy to assist you!

Dealership Experience

5 yrs, 2 mos

Specialties & Trainings

Education/Leadership

Customer Service

4.9

277 Reviews

Write a Review

277 Reviews of Gina Mastrovito-Smith

October 05, 2022

Dealership Rating
Employee Rating

During this challenging auto market, issues like supply and demand, delivery, and market adjustments, Mastrovito staff made this the easiest new car purchase we have ever had. Thanh you. More

by chlevchak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Mastrovito Hyundai responded

Thank you SO much for this review. We sincerely appreciate your business and hope to see you again in the future. #makeyourmovetomastrovito

October 01, 2022

Dealership Rating
Employee Rating

Excellent service, great experience! Everyone was very helpful and knowledgeable. I would recommend the dealership to anyone! More

by Kford220
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Mastrovito Hyundai responded

Thank you SO much for this review. We sincerely appreciate your business and hope to see you again in the future. #makeyourmovetomastrovito

September 28, 2022

Dealership Rating
Employee Rating

Very professional business friendly and professional. Thank you. Will continue to buy cars from this dealership More

by mspotter63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 10, 2022

Mastrovito Hyundai responded

Thank you SO much for this review. We sincerely appreciate your business and hope to see you again in the future. #makeyourmovetomastrovito

September 27, 2022

Dealership Rating
Employee Rating

We bought our son’s first vehicle at Mastrovito! There was a few issues and miscommunication along the way, but they did an excellent job making it right. Gina, the customer care manager wasted no t More

by jlpotter23
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Braelynn Merrell

Oct 10, 2022

Mastrovito Hyundai responded

Thank you SO much for this review. We sincerely appreciate your business and hope to see you again in the future. #makeyourmovetomastrovito

September 27, 2022

Dealership Rating
Employee Rating

Mostly young people stepping up and making a better experience, especially Hai Le did a fantastic job! More

by joe@citysuburban.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Mastrovito , Hai Le

Oct 10, 2022

Mastrovito Hyundai responded

Thank you SO much for this review. We sincerely appreciate your business and hope to see you again in the future. #makeyourmovetomastrovito

September 26, 2022

Dealership Rating
Employee Rating

competent workers. Friendly people.didn't mind waiting comfortable setting, clean bathroom. nice tea set up. work hard to satisfy customers. Service people very underst More

by hunter13309214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dzejla Bungur , service and parts dept.

Sep 27, 2022

Mastrovito Hyundai responded

Thank you very much for speaking with me today. I will get back to you by the end of the day! Gina :)

September 16, 2022

Dealership Rating
Employee Rating

My car buying experience at Mastrovito Hyundai was so fast and easy. Hai Le, Mohamed and everyone involved made the process easy. Everything was explained thoroughly and I left the dealership feeling con More

by carbuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Mastrovito, Kristian Smith , Hai Le

Sep 16, 2022

Mastrovito Hyundai responded

Thank you so much for the recommendation and for your business and support! We sincerely appreciate you and we are happy to hear that you received fast and easy service! We hope to see you again in the future! #makeyourmovetomastrovito

September 15, 2022

Dealership Rating
Employee Rating

The service is always great and they won't hesitate to make things right if you feel like the experience wasn't a good one. 100% recommend More

by hartstephen67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2022

Mastrovito Hyundai responded

Hello, my name is Gina and I am the Customer Care Manager at Mastrovito Hyundai. I tried to call you regarding this review. I'd love the opportunity to speak with you so we can make it right! My number is 315-736-8356. Thank you

Sep 20, 2022

Mastrovito Hyundai responded

Thank you so much! We sincerely appreciate your business and hope to see you again in the future. #makeyourmovetomastrovito

September 14, 2022

Dealership Rating
Employee Rating

Very thorough very helpful took care of everything. Very busy the day i picked up my car. Had to wait almost four hours. Only because i wanted it a day earlier More

by volvocrasher60
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Frye , Hai Le

Sep 17, 2022

Mastrovito Hyundai responded

Hello!! Thank you so much for your business. If you ever need anything in the future - please reach out! We appreciate your business. #makeyourmovetomastrovito

September 14, 2022

Dealership Rating
Employee Rating

The dealership is great would recommend to everyone. My concerns were answered I’m satisfied. Leasing is new to me which is why I can me annoying. So sirry be patient with me 😊 More

by annettecardillo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 16, 2022

Mastrovito Hyundai responded

Hello - I've noticed that you have scored all of our staff with 5 stars and your feedback is all very positive!! Perhaps you scored Mastrovito Hyundai with a 1 star overall score in error? Please call me at 315-736-8356. Thank you, Gina

Sep 16, 2022

Mastrovito Hyundai responded

Thank you so much! We sincerely appreciate your business and support and hope to see you again in the future. #makeyourmovetomastrovito

Sep 15, 2022

annettecardillo responded

Yes all is GREAT 😊

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