Gio Merced | Page 75

No one to welcome or direct us This was my first experience at this dealership , and upon arrival, it was not a positive one. There were no signs or instructions in entering the ser This was my first experience at this dealership , and upon arrival, it was not a positive one. There were no signs or instructions in entering the service lanes. I pulled in and looked around, no one to be seen to ask if I need to go check in (I had made an appt) or if someone would come out. A business with better customer service would have someone to tell customers where to go, and that someone would be with them soon. Eventually, a couple employees were near another car, including a guy putting plastic and paper mats in cars. Neither of these employees made eye contact with us and in fact seemed to try not to make eye contact with us. We still were unsure about what to do here, so a simple 'hello' or 'we'll be with you soon' would have been appropriate. I was getting ready to leave and go to another dealer. Feeling ignored, I went in to a service provider at a desk to ask if I need to check in for my appt. He said no, just go wait by the car and someone would come out. So at least I was in the right place. We ackwardly waited by my car as employees nearby didn't seem particularly busy, but still didn't say anything to us. Eventially, Shawn came out to help us. He was very courteous and helpful. He turned the visit around, and I forgot how pissed I was earlier. He is the only reason why I'll give this service dept a 2nd chance next time(you are closer than the dealer where I purchased). I do think that you should revisit informative signs. If there had been a sign that said to pull in and wait for someone to come to you, my visit would have been much less frustrating, even though I had to wait quite a while. Also, important, have the employees acknowledge people, and say that 'someone will be with you' instead of ignoring them. I have never been to a service department that didn't have signs and didn't acknowledge me, so I was kind of blown away. More

by challenger love Verified Customer Verified Customer

Report | Print

Safety recall Great customer service provided by Gio throughout the complete service to attend a safety recall on my Jeep Wrangler. Overall it was a great service Great customer service provided by Gio throughout the complete service to attend a safety recall on my Jeep Wrangler. Overall it was a great service More

by pauloinusa@yahoo.com Verified Customer Verified Customer

Report | Print

Good experience Professional and friendly service. My service issue was finished within the time promised. There was a full service cafe serving breakfast, snacks a Professional and friendly service. My service issue was finished within the time promised. There was a full service cafe serving breakfast, snacks and sandwiches - among other things. The have two TVs - one with kid movies and one with adult theme. Loved looking at all the new cars without being hounded about a purchase. My advice is to go mid week to avoid long wait times. More

by dreibeck Verified Customer Verified Customer

Report | Print

Gio is excellent made me feel relaxed. Sent me a follow up email. I have been there for service before but I only remember Gio made me feel relaxed. Sent me a follow up email. I have been there for service before but I only remember Gio More

by bharper1949.bh Verified Customer Verified Customer

Report | Print

Bad experience It took me two and a half hours to change the oil and tire rotation, I lost a nut on the rim and also did not reset the oil change It took me two and a half hours to change the oil and tire rotation, I lost a nut on the rim and also did not reset the oil change More

by mirakian7 Verified Customer Verified Customer

Report | Print

They have it figured out! From the moment I pulled up, I could tell that this place was built for efficiency and customer service. The service advisors greeted me right away a From the moment I pulled up, I could tell that this place was built for efficiency and customer service. The service advisors greeted me right away and set my expectations up front. Once inside, there were plenty of options for where I could wait, including a tv room, a table to work at, and even a food service area. The service was fast and on schedule. I’ve been leasing cars and sitting in service centers for routine maintenance for many years. These people have it figured out, to provide the best customer experience possible. Will definitely be back! More

by Kevin Shea Verified Customer Verified Customer

Report | Print

Good experience Good service but price was high for service rendered, mechanic was knowledgeable and service advisor was friendly,clean showroom and plenty of cars to Good service but price was high for service rendered, mechanic was knowledgeable and service advisor was friendly,clean showroom and plenty of cars to choose from if buying More

by Ram guy Verified Customer Verified Customer

Report | Print

My first service was abysmal Service advisor was non responsive, didn’t get a rental in a timely manner had to borrow a vehicle. Kept my vehicle for a week and offered no updates Service advisor was non responsive, didn’t get a rental in a timely manner had to borrow a vehicle. Kept my vehicle for a week and offered no updates unless prompted and left my truck under a oak tree and had sap and leaves all over truck and the truck was absolutely filthy when I got it back. I was offer no advice or information from my service advisor Gio when I picked it up...he couldn’t be bothered... he just had a kid who was a valet give me my keys and paperwork. Considering the truck only had 800 miles and it was the dealership I bought it from.. I expected service after the sale.. sadly disappointed and upset. Communication was dysmal at best. I will be writing a letter to the general manager of the dealership about my experience Eric Pruitt More

by Eric Pruitt Verified Customer Verified Customer

Report | Print

Very unhappy I was SCAMMED! I got from your location a car on September, since then I have only problems with the car.. I'm very un happy.. will NEVER recommen I was SCAMMED! I got from your location a car on September, since then I have only problems with the car.. I'm very un happy.. will NEVER recommend! Jacob the service manager and Gio tried their best to help me and was very nice but as I understand they work in service and cant help more than they did. More

by Lee Verified Customer Verified Customer

Report | Print

Service The Agent was very helpful and friendly awesome service and attitude. Thanks Gio for your help with my cars I went two times this year The Agent was very helpful and friendly awesome service and attitude. Thanks Gio for your help with my cars I went two times this year More

by jorivan79 Verified Customer Verified Customer

Report | Print