Gio Merced

This was the first time I got disappointed with this dealership. Gio told me it would take 3 hours for the software update for the recall. I waited patiently for 3 hours in their waiting area. They have dealership. Gio told me it would take 3 hours for the software update for the recall. I waited patiently for 3 hours in their waiting area. They have a large window where you can see your car being worked on. I saw my car just sitting there with no one looking or working at it for 2.5 hours. I noticed technicians just walking around, talking with each other like they were all in a lunch break. One was even playing with a tennis ball. Finally one girl turn my car on then just left it there. The 3 hours went by and my car was still sitting there with the engine on. Another manager came to me seeing I was getting upset and I told him I have been observing what’s going on. He apologized and went to get my car. He then told me that the software update should only take 30 minutes yet I was sitting there for 3 hours! He filled up my tank as a courtesy and assured me that the software update was successful. It was for a recall. I literally wasted half my day for something that could have been done in an hour tops. 1 star for doing the recall and another star for the complimentary gas. Those technicians walking and playing around shouldn’t be there for customers to see. They could be on break but it doesn’t look good when cars are not being worked on and the customers can see them. More

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Gio is the best no one like that is a good time to get a good time for the first time in the future of the year of the good time for the first time in the future of the year of the More

by info Verified Customer Verified Customer

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Adil was very helpful, very professional and helped me with everything we needed. Thank you so much. with everything we needed. Thank you so much. More

by yossibaharpa Verified Customer Verified Customer

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Great service once again. Gio always helps with getting everything accomplished for my car at the dealership every time. Gio always helps with getting everything accomplished for my car at the dealership every time. More

by djgelo Verified Customer Verified Customer

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Quick and very pleasant vehicle clean great customer service will definitely go back thanks again service will definitely go back thanks again More

by anderson.brad74 Verified Customer Verified Customer

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Very good the advisor Gio and mechanic Bryan I recommend I’m happy 😉😊 thank you recommend I’m happy 😉😊 thank you More

by pbassantesponce Verified Customer Verified Customer

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Gio is an excellent service advisor and a very professional employee. He communicates clearly on all matters related to his work. professional employee. He communicates clearly on all matters related to his work. More

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Gio is a great advisor. He is great at letting you know exactly how long everything will take and keeps you updated on your car. He is great at letting you know exactly how long everything will take and keeps you updated on your car. More

by heathbosse Verified Customer Verified Customer

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Great service great turnaround the service representative was great through the whole process great customer service received was great through the whole process great customer service received More

by lexaag26 Verified Customer Verified Customer

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This is a great Dealership to work with. They are fairly priced and do excellent service. They are fairly priced and do excellent service. More

by jrrafter93 Verified Customer Verified Customer

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