Giovannie Scarpitta | Page 2

I came in for service and left with a new car. Great sales person. Questionable service. Service told me that it was more expensive to repair a car than to get a new one. In an age where you can genuine sales person. Questionable service. Service told me that it was more expensive to repair a car than to get a new one. In an age where you can genuinely rebuild a machine from the inside out cheaply and effectively, why is a car any different? If the cost to repair is less than 30% of buying brand new, it doesn't seem ethical to push someone to buy new as their only option. Questionable service when everyone is selling and no one is really providing you with actual alternatives. Buyer beware. Have a conversation. Walk away and decide if you want to come back before you sign anything. Buyers are not well protected by NJ laws. More

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The Service Department at Hudson Hyundai was responsive and quick to assist when my Hyundai Sonata's engine required replacement, answering the various questions I had with patience. and quick to assist when my Hyundai Sonata's engine required replacement, answering the various questions I had with patience. More

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Cannot Get Out Their Own Way I have had multiple experiences with this dealership and while their pricing is decent, that is where it stops. 1.) First purchase there I called ahea I have had multiple experiences with this dealership and while their pricing is decent, that is where it stops. 1.) First purchase there I called ahead after find a car on their website, spoke to 3 different people to confirm the pricing and fees. I was not haggling, the price listed was what I was paying - asked about fees etc. was told a price and confirmed that price by 3 people. At the dealership, they try and swindle you by stating that there is a $1,000 fee to activate the Certified aspect of the car even though it is advertised and marketed as CPO with out that stipulation. 2.) They register the car to the wrong address and send the title to the car there. When asked about it, I was told that it was my problem to fix which resulted in hours wasted at DMV and more money to get a corrected duplicate title even though it was their mistake. 3). Schedule a service appointment through their website, receive confirmation, drop the car off the previous evening using their overnight key drop. Radio silence. Not one word from the dealership. No one answers the phone for almost 24 hours. After repeated calls that went unanswered, an email inquiry that finally went answered by a curt and unfriendly employee Carolina Rojas, more unanswered phone calls to the dealership (all during their advertised and confirmed hours of operation of 9-2) the dealership calls to say that the work was not done, they missed the car and that they were going to do it now. I refused and told them I was on my way to pickup the car. 4.) Arriving at the dealership, there is flurry of people there, NONE OF WHICH ARE WEARING PROTECTIVE MASKS OR GLOVES DURING A PANDEMIC. Also, none of which it seems are capable of answering a phone. This dealership should not only be ashamed of itself for its poor and questionable business practices but at the very least they should be protecting their employees or the general public they come in contact with from spreading COVID-19. In a time when the dealership is closed by the State of NJ as all sales departments of dealerships are supposed to be, it was surprising for them to make me go in through the sales side of the dealership only to find customers sitting at sales desks, but you would think that they would be grateful for service customers since they are the only ones they should be servicing now. Nope, they seem to not care about any of their clients, their safety or otherwise. Embarrassed for this dealership. More

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Very efficient and do understand what their customers need. They helped me get a comfortable price according to my budget. Great customer service. Awesome jo need. They helped me get a comfortable price according to my budget. Great customer service. Awesome jo More

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I have been coming to this dealership for many years I am always very satisfied. Thank you Mo for your help choosing my new Elantra. always very satisfied. Thank you Mo for your help choosing my new Elantra. More

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Joe Gonclaves is an Exceptional & Outstanding Sales Manager. My Experience from A to Z: Be assured that everyone that works with you will go over & beyond the call of duty. Our calls are also important to My Experience from A to Z: Be assured that everyone that works with you will go over & beyond the call of duty. Our calls are also important to them as well. Your calls are taken immediately, and/or returned when leaving a message. This dealership is all about what makes you happy, and not just to make a sale since all their vehicles sells for itself. I already had purchased a vehicle with them 2 decades ago, that since they left a great impression it was a must to return back again. Come as you are. Life has many bumps & hurdles, and irregardless they will work with you. Trust & believe me... My praises to not come lightly. When I say this is the place to come, just trust this credible consumer that knows what horrific service FEELS like, and what EXCELLENT SERVICE Taste like. Auto Service: They also have the most competent & well trained technicians/mechanics. I've been to many repair car services, but this one will keep it real & honest, and as you wait, just relax with the TV & complimentary beverages & more. In sum... Hudson Auto Group / Hudson Hyundai gets 5 Stars 🌟🌟🌟🌟🌟, and as a bonus, another 5 🌟🌟🌟🌟🌟 Satisfied Customer Central Jersey More

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Went in for service, bought a car Super friendly service center and sales staff. Not pushy, incredibly dedicated to making the customer happy. I’ve been to many dealerships in the nj/n Super friendly service center and sales staff. Not pushy, incredibly dedicated to making the customer happy. I’ve been to many dealerships in the nj/ny area and have never been so welcomed. More

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Pleasant & Satisfying My experience at Hudson Hyundai was excellent! My sales representatives Ron and Imran were competent and accommodating to my needs. I felt comfortab My experience at Hudson Hyundai was excellent! My sales representatives Ron and Imran were competent and accommodating to my needs. I felt comfortable and safe conducting my business with Hudson Hyundai! I love my 2018 Hyundai Tucson! More

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excelent all excellent. I really recommend this dealer to everybody to purchases any time. all when like we agree. and I am very happy with my new car. all excellent. I really recommend this dealer to everybody to purchases any time. all when like we agree. and I am very happy with my new car. More

by eligarden648 Verified Customer Verified Customer

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Pleasant experience The experience was pleasant and I was satisfied with my purchase. Although I was at the dealership until closing everyone maintained their friendlines The experience was pleasant and I was satisfied with my purchase. Although I was at the dealership until closing everyone maintained their friendliness and professionalism. More

by ronda73088 Verified Customer Verified Customer

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