Giselle Aviles
Giselle Aviles at Santa Cruz Toyota

Giselle Aviles | Page 4

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.9
54 Reviews
4.9

54 Reviews

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54 Reviews of Giselle Aviles

November 26, 2025

Dealership Rating
Employee Rating

Giselle was professional and knowledgeable in getting my service needs completed in a timely manner. More

by Francine
Workmanship
Recommend Dealer
Yes
Dec 01, 2025

Santa Cruz Toyota responded

Thank you for your business, Francine! Our team enjoyed assisting you, and we look forward to your next visit.

November 20, 2025

Dealership Rating
Employee Rating

Friendly, efficient. Comfortable waiting area. Easy to schedule service. Yummy coffee and snacks Thank you More

by Marlenejensen
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Nov 20, 2025

Santa Cruz Toyota responded

Thank you for the 5-stars and your business! Our team is here for any future needs and hopes to see you again.

November 06, 2025

Dealership Rating
Employee Rating

Y'all always do a great job with my car. I met Phil a while ago at my job, and he seemed like a really awesome guy to work for. It seems like not only do you hire good employees, but you tre More

by jmpoutsiaka
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Nov 07, 2025

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

November 06, 2025

Dealership Rating
Employee Rating

I worked with Robin, not with Giselle, on my purchase. She was calm and kind, and explained all of the updated features the new Camry came with, since my previous Camry was a gas-powered 2011. More

by luciadlt
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Nov 07, 2025

Santa Cruz Toyota responded

Thank you for taking the time to share your experience! Please let us know what we can do to make your next experience with us a five-star one. We are always striving to improve.

October 27, 2025

Dealership Rating
Employee Rating

Always happy with the dealership. Got a bad read on tir tread depth on new tires which was odd but was re examined by another service mgr and found to be normal. More

by blaclergue
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 27, 2025

Santa Cruz Toyota responded

Thanks for taking the time to review and for your business! Come on back to see us.

October 25, 2025

Dealership Rating
Employee Rating

I have come back every 5,000 miles because you at Toyota keep my RAV4 running without incident. Mike always has the car serviced in a timely manner - I bring a book and like your coffee and waiting area. More

by ted.hoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mikell Johnson

Oct 27, 2025

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again, Ted!

October 23, 2025

Dealership Rating
Employee Rating

This dealership is excellent! The staff treats the customers courteously and respectfully. They do what they can to be helpful, whether it be providing a shuttle ride, or simply a More

by aladdyn14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lea Clarke, Mikell Johnson , Berenice Rosas, Tom (sales manager), Chuck (Salesmen)

Oct 24, 2025

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

October 21, 2025

Dealership Rating
Employee Rating

I’ve been impressed with the patience, honesty and professionalism at SCT. John Said, successful upheld my previous experiences. More

by L
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 21, 2025

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Working with you was a pleasure, and we wish you many happy miles in your new vehicle. Come back to see us!

October 14, 2025

Dealership Rating
Employee Rating

The service advisors are friendly, helpful, and knowledgeable. Giselle was fantastic. A great ambassador for the business. But the actual service techs concern me. Their work lacks attention to More

by Rimmshot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hector and Steve shuttle drivers were great

October 10, 2025

Dealership Rating
Employee Rating

Very professional and friendly went up and beyond the call of duty to work with a local machine shop to fix the motor in my forerunner More

by Snakeyes
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 13, 2025

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we hope to see you again.

Oct 10, 2025

Snakeyes responded

Giselle, Five stars thank you for the multiple updates along the way kept me in the loop with the process of rebuilding the engine

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