Giselle Aviles
Giselle Aviles at Santa Cruz Toyota

Giselle Aviles

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.8
91 Reviews
4.8

91 Reviews

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91 Reviews of Giselle Aviles

October 15, 2026

Dealership Rating
Employee Rating

Great except for the Manufacturer's recall took a lot longer than I anticipated. But Giselle explained that appropriately when I dropped my 2025 Camry off for its service. More

by steveblacks
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 15, 2026

Santa Cruz Toyota responded

Knowing that Giselle’s clear explanation of the recall timeline helped you is rewarding. We apologize for the extended wait and appreciate you trusting our service department with your 2025 Camry.

October 13, 2026

Dealership Rating
Employee Rating

Why make appointments when they apparently don't matter? Would be nice to have an idea how long before you get your car back. Service dept is friendly More

by alanstrassberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2026

Santa Cruz Toyota responded

Thank you for taking the time to provide feedback on your visit. We're always looking to improve and hope to have the chance to earn your business again!

October 09, 2026

Dealership Rating
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I dropped my car off on a Sunday for service prior to a drive to Oregon. I arranged in advance for a rental car. Giselle got me in and out of there quickly and answered s couple of questions I had. Very fr More

by sridge1013
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 09, 2026

Santa Cruz Toyota responded

Hearing that the service on your Toyota Camry Hybrid felt friendly and efficient means a lot to us. We’re glad Giselle could get you in and out quickly and address your questions. Safe travels on your trip to Oregon!

October 08, 2026

Dealership Rating
Employee Rating

Service has been great every time I bring my vehicle in for service. Friendly and nice. More

by mizzusg40
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 08, 2026

Santa Cruz Toyota responded

Knowing that our service has felt welcoming and pleasant at each visit means a lot to our team. We’re pleased we could provide the friendly, attentive care you appreciate for your Toyota Corolla.

October 07, 2026

Dealership Rating
Employee Rating

Fast, reliable, friendly and most importantly trustworthy Toyota service is a 5 star, quality shop More

by Mbrowning1
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 08, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

October 02, 2026

Dealership Rating
Employee Rating

Knowledgeable, helpful, professional. .. and they worked quickly so I was able to return to my day's projects. More

by bizcon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Park , Chris Mirales, Sales

Oct 02, 2026

Santa Cruz Toyota responded

Your note about our quick, professional service on your RAV4 reflects our team’s commitment to efficiency and expertise. Your kind words mean a great deal to our service department.

October 01, 2026

Dealership Rating
Employee Rating

Giselle was friendly and efficient! And, having wonderful snacks, beverages and a big screen TV made the wait time fly by! More

by debirk
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 01, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

September 25, 2026

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Employee Rating

Friendly, helpful staff but 3 hour wait for a scheduled appointment was a bit much. More

by rpatrick.mathews
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Sep 25, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed having you here, and we wish you many happy and safe miles. See you next time!

September 22, 2026

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Employee Rating

Giselle is extremely helpful. She really listens to question that I have and follows up. But the other people that I was talking to that she brought in to talk with me also were e More

by dls248
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Sep 23, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

September 21, 2026

Dealership Rating
Employee Rating

Helpful and efficient. I will continue to take my 2025 Camry to Santa Cruz Toyota for servicing. More

by abodine999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2026

Santa Cruz Toyota responded

Knowing your visit felt smooth and productive means a lot to our service department. We look forward to caring for your 2025 Camry on future visits.

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