Giselle Aviles
Giselle Aviles at Santa Cruz Toyota

Giselle Aviles

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.8
96 Reviews
4.8

96 Reviews

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96 Reviews of Giselle Aviles

November 03, 2026

Dealership Rating
Employee Rating

Santa Cruz Toyota provides excellent customer service when I take my car in for maintenance. More

by Ellie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2026

Santa Cruz Toyota responded

We're happy you've been so well taken care of during maintenance visits for your Toyota RAV4. Thank you for the five-star rating!

November 01, 2026

Dealership Rating
Employee Rating

I had an excellent experience with the dealership. Giselle Aviles was very professional, friendly, and helpful throughout the process. She provided great customer service and made everything easy and More

by Gouveiaarminda1
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Nov 01, 2026

Santa Cruz Toyota responded

Your recommendation of Giselle means a lot to our team. We're happy her attentive support made the service experience for your Toyota Corolla Hatchback feel straightforward and comfortable.

October 30, 2026

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Employee Rating

The Toyota dealer is very helpful and I love the shuttle service. Plus the facility is nice and clean. More

by Ledacanale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arthur Aguirre, Jerry Chavez

Oct 31, 2026

Santa Cruz Toyota responded

We're pleased you enjoyed the shuttle service during your Toyota RAV4 service visit. Your kind words about our team's assistance and our well-kept facility mean a lot to us.

October 29, 2026

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Employee Rating

Every time I go to the dealership, I’m greeted professionally and personally. Kyle is quite exceptional to the Toyota team with his attention to detailing things that may be good or bad on Vehicle More

by fries_j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 29, 2026

Santa Cruz Toyota responded

Knowing you feel personally welcomed each time you visit means a lot to our team. We're pleased Kyle's careful explanations about your Toyota Prius and our team's service help make things easier for you.

October 16, 2026

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Employee Rating

5 5 Recibí un excelente servicio. Todos fueron muy amables y lo que mas me gustó es que se me atendió en Español More

by Maria Romero
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 16, 2026

Santa Cruz Toyota responded

Your comment about receiving service in Spanish highlights how our service department values clear communication. Our team is pleased we could support you in your preferred language during your Toyota 4Runner service. Your kind words mean a great deal to us.

October 15, 2026

Dealership Rating
Employee Rating

Great except for the Manufacturer's recall took a lot longer than I anticipated. But Giselle explained that appropriately when I dropped my 2025 Camry off for its service. More

by steveblacks
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 15, 2026

Santa Cruz Toyota responded

Knowing that Giselle’s clear explanation of the recall timeline helped you is rewarding. We apologize for the extended wait and appreciate you trusting our service department with your 2025 Camry.

October 13, 2026

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Employee Rating

Why make appointments when they apparently don't matter? Would be nice to have an idea how long before you get your car back. Service dept is friendly More

by alanstrassberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2026

Santa Cruz Toyota responded

Thank you for taking the time to provide feedback on your visit. We're always looking to improve and hope to have the chance to earn your business again!

October 09, 2026

Dealership Rating
Employee Rating

I dropped my car off on a Sunday for service prior to a drive to Oregon. I arranged in advance for a rental car. Giselle got me in and out of there quickly and answered s couple of questions I had. Very fr More

by sridge1013
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 09, 2026

Santa Cruz Toyota responded

Hearing that the service on your Toyota Camry Hybrid felt friendly and efficient means a lot to us. We’re glad Giselle could get you in and out quickly and address your questions. Safe travels on your trip to Oregon!

October 08, 2026

Dealership Rating
Employee Rating

Service has been great every time I bring my vehicle in for service. Friendly and nice. More

by mizzusg40
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 08, 2026

Santa Cruz Toyota responded

Knowing that our service has felt welcoming and pleasant at each visit means a lot to our team. We’re pleased we could provide the friendly, attentive care you appreciate for your Toyota Corolla.

October 07, 2026

Dealership Rating
Employee Rating

Fast, reliable, friendly and most importantly trustworthy Toyota service is a 5 star, quality shop More

by Mbrowning1
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Oct 08, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

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