Giselle Aviles
Giselle Aviles at Santa Cruz Toyota

Giselle Aviles

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.8
63 Reviews
4.8

63 Reviews

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63 Reviews of Giselle Aviles

June 02, 2026

Dealership Rating
Employee Rating

Very easy and convenient. Very professional in every aspect On time with schedule Communication is on point More

by jamijay.jc
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Jun 02, 2026

Santa Cruz Toyota responded

Great to know scheduling your Scion tC service felt convenient and that our team’s professionalism, punctuality, and clear communication met your expectations. Thank you for the five-star feedback and we look forward to serving you again.

June 02, 2026

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Employee Rating

Dropping off the vehicle is very easy. But picking up took longer than expected. I was told 2-3 hours after dropping it off at 7:30am and I didn’t get the vehicle until 1:30…6hrs later. Th More

by cid.alex.96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Norton, Kylie Cano

Jun 03, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this and providing feedback on your visit! We're here for any future needs, and we hope to have the chance to earn your business again in the future!

May 28, 2026

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Employee Rating

Service representatives were great. Discontinuing the option for a car wash/clean (especially when spending $2500) is unfortunate, and demonstrates Toyota's willingness to abase the cus More

by amessharlene
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

Jun 01, 2026

Santa Cruz Toyota responded

Thank you, Sharlene, for your feedback and review. We appreciate your business. Thank you for choosing Santa Cruz Toyota.

Jun 01, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this with us! Our team hopes to have the chance to earn your business again in the future.

May 27, 2026

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Employee Rating

Fue muy amable al ayudarnos nos esplico que es lo que el auto nesecitaba pasó a paso a modo de nosotros entender gracias por tu ayuda More

by danielasuarez613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Santa Cruz Toyota responded

We appreciate you noting how our team guided you through each step of the service for your Toyota Highlander. It’s great to hear that the explanations were clear and helpful. Thank you for trusting us with your vehicle.

May 26, 2026

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Employee Rating

Isieron un mal travajo dijeron Que abian aplicado el protector afuera para la pintura y adentro para los acientos y es mentira no tocaron la parte de adentro y en la pintura un trabajo mal echo la aplic More

by Valenciavh1671
Recommend Dealer
No

Other Employees Tagged: Giselle Aviles

May 27, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less-than-outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 26, 2026

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Employee Rating

Fast & Friendly Giselle was super nice and friendly. The service was fast Thank you More

by jere.newton
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

May 26, 2026

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team is here for any future needs, and we hope to see you again.

May 15, 2026

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Employee Rating

Regular service plus wash and detail. They recommended an alignment as well. Exterior detail was not done to Gisele's standards so she had them do it again, which I appreciate. Her commun More

by justkimby
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

May 17, 2026

Santa Cruz Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

May 13, 2026

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Employee Rating

Easy drop off to get coating protection. Then get a rental in case we need to travel. More

by michael.chao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2026

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

May 07, 2026

Dealership Rating
Employee Rating

They desperately need to hire more women, and communicate much more while work is in progress More

by goodgollymissmolly19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 11, 2026

Santa Cruz Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 01, 2026

Dealership Rating
Employee Rating

It was good. Took less time than expected. I wish a car wash was part of service... my dealers on other states did that and it was wonderful. More

by seasonseferyn
Recommend Dealer
Yes

Other Employees Tagged: Giselle Aviles

May 01, 2026

Santa Cruz Toyota responded

Thank you for your feedback. We’re glad servicing your Grand Highlander Hybrid took less time than expected. While a wash isn’t included with service, our advisor Giselle can share wash options for your next visit.

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