Giselle Aviles

Giselle went above and beyond to try and help us with our battery issue She gave us some ideas to follow up with for next steps to come in for diagnostic battery issue She gave us some ideas to follow up with for next steps to come in for diagnostic More

by Mmc1129 Verified Customer Verified Customer

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I understand there was a power outage and that caused issues. However, before the outage I was frustrated that the service department was overbooked and no one was available to check me in. I specificall issues. However, before the outage I was frustrated that the service department was overbooked and no one was available to check me in. I specifically asked when schedule to wait while the scheduled maintenance was done but was told it would be many hours, so then it took almost an hour to get a shuttle ride home. Then the next day the shuttle return to the service center was handled miserably. I asked for a 12:30 pickup because I had a 2:00 appointment. The original scheduled driver apparently went to lunch, and the next driver ended up getting assigned about 1:00 and picked me up an hour late. So knowing I would be late I tried to call the service department to get the car pulled up before I arrived - I explained in detail what I wanted then got put on hold for several minutes and then got hung up on. More

by Srichie228 Verified Customer Verified Customer

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Giselle was a pleasure to deal with, both on the phone & at the dealership! at the dealership! More

by Mikeminuth Verified Customer Verified Customer

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Good Friendly service, nice coffee machine , clean. There is always time to look at new and used cars. Had a great salesperson, Miso. There is always time to look at new and used cars. Had a great salesperson, Miso. More

by harlandloans Verified Customer Verified Customer

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So this was the second service I have had on this brand new vehicle that I just bought from yall, I requested that my car be washed since it wasn't last time (seriously not a big deal but I did just buy th new vehicle that I just bought from yall, I requested that my car be washed since it wasn't last time (seriously not a big deal but I did just buy the car and paid for the services ahead of time and a bunch of extra warranties) and the guy said that he promised they would wash it this time- it wasn't, despite me bringing it up at drop off (9am) and my car took all day- I didn't get it til 4:45 and I didn't receive any updates. I had to call to find out what was going on. Poor customer service. More

by emmajnie Verified Customer Verified Customer

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Did not take care of problems I been twice for the same problem. Not taken care of . I did not reject service request problem. Not taken care of . I did not reject service request More

by johnsims831 Verified Customer Verified Customer

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Everything was great except the shuttle. I had to find my own ride to be picked up at Toyota, since all the drivers were out of town like Watsonville and over the hill. Suggest should take c I had to find my own ride to be picked up at Toyota, since all the drivers were out of town like Watsonville and over the hill. Suggest should take care of your locals first than prioritizing customers out of town More

by littleseaturtles1 Verified Customer Verified Customer

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I had an appt at 9:00 but they didn't even start on my car until about 12:30. It wasn't finished until 1:30. That's 4 1/2 hours for the simplest service. Also there were only two shuttles at 11:00 so I ha car until about 12:30. It wasn't finished until 1:30. That's 4 1/2 hours for the simplest service. Also there were only two shuttles at 11:00 so I had to wait about 50 minutes for a ride. More

by petercat Verified Customer Verified Customer

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This is my honest review of my service advisor. I don't understand why a minimum number of words is required, but here they are. I don't understand why a minimum number of words is required, but here they are. More

by joel76 Verified Customer Verified Customer

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Prompt, Reliable Service. One two three four five six seven eight nine ten eleven twelve One two three four five six seven eight nine ten eleven twelve More

by pdennis13175 Verified Customer Verified Customer

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