Trapper Holden
Trapper Holden at Tanner Motors

Trapper Holden

Service Advisor

Tanner Motors

620 W Washington St
Brainerd, MN 56401

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4.7
69 Reviews
4.7

69 Reviews

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69 Reviews of Trapper Holden

September 07, 2026

Dealership Rating
Employee Rating

Fair pricing and couteous professionals. Kept me well informed. Clean waiting room with good complementary snacks More

by ggamble56
Service Price Transparency
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Recommend Dealer
Yes

September 04, 2026

Dealership Rating
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It's a great place lots of great people to help and answer any questions More

by aqha08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl

September 02, 2026

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I like the ability to make a service appointment online and to receive reminders of the appointment date and time. Service was prompt and friendly. More

by ewresler
Service Price Transparency
Service Time
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Recommend Dealer
Yes

September 01, 2026

Dealership Rating
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good experience, friendly, fast and they explain what they are doing and what it will cost! More

by KDZAFFKE
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Recommend Dealer
Yes

August 27, 2026

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Everyone involved was very courteous and the service was impeccable. I had the feeling that I was there. Only customer based on the way I was treated. More

by brucetra
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl

Aug 27, 2026

Tanner Motors responded

Dear brucetra, thank you so much for choosing Tanner Motors for your recent service visit! We are delighted to hear that our team provided you with such courteous and impeccable service. Making each of our customers feel like the only one in the room is our top priority, and we are thrilled that we hit the mark during your time with us. We truly appreciate your recommendation and look forward to seeing you again for all your future automotive needs.

August 21, 2026

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Left two phone messages to set up an appointment, calls were never returned. Finally set up the appointment online which was relatively easy. If I can't set up an appointment over the phone just say so More

by lghedberg
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl

Aug 27, 2026

Tanner Motors responded

Thank you for your feedback. We apologize that your phone messages were not returned—this is not the level of communication we expect from our team. We’re glad the online scheduling process was easy and that your onsite service was timely, courteous, and clearly explained. We appreciate your business and will use your feedback to improve our phone follow-up.

August 18, 2026

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Employees are all pretty nice guys. Employees are great. Employees are great. Employees are great. More

by DANJOHNSON361
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl

Aug 27, 2026

Tanner Motors responded

Dear DANJOHNSON361, thank you so much for taking the time to share your experience with us! We are thrilled to hear that our team made such a positive impression during your recent service visit. We strive to provide excellent care for both our customers and their vehicles, and your feedback is truly appreciated. We look forward to serving you again!!

August 16, 2026

Dealership Rating
Employee Rating

We were able to get our vehicle in for service the next day. The service team found the problem with in an hour and ordered the part which came the next day. Fixed it that morning and called to let us know More

by Sue W
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl

Aug 27, 2026

Tanner Motors responded

Dear Sue, Thank you so much for sharing your positive experience with our service department! We are thrilled to hear that our team was able to get you in quickly, diagnose the issue efficiently, and complete the repair in a timely manner. Getting you back on the road safely and promptly is always our goal. We appreciate your feedback and your business, and we look forward to assisting you with any future service needs! Best regards,

August 16, 2026

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I was able to schedule same day service appointment. Power steering harness check for recall inspection. Also had them look at the adaptive transmission as the jeep has at times continued to accelera More

by charles.tersteeg
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Glen Ertl

Aug 27, 2026

Tanner Motors responded

Dear Charles, Thank you for choosing Tanner Motors for your service needs. We are glad we could accommodate your request for a same-day appointment to address your recall inspection. Your safety is our top priority, and we take your report regarding the transmission and acceleration concerns very seriously. We would like to ensure that this issue is thoroughly investigated and resolved for you as quickly as possible. Please contact our Service Manager at your earliest convenience so we can discuss the findings from your visit and determine the next steps to ensure your Jeep is operating safely and correctly. We appreciate your feedback and look forward to speaking with you soon. Best regards, The Tanner Motors Service Team

August 15, 2026

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Employee Rating

Great dealership and a great service department they were very helpful with the whole car buying experience would definitely recommend! More

by DYUNGBAUER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Senn

Aug 27, 2026

Tanner Motors responded

Thanks for the 5-star review, Judy! We are so pleased to hear that Shannon provided you with such a wonderful experience. It is our goal to ensure every customer feels supported throughout their visit, and we are thrilled that you would recommend our team. We truly appreciate your kind words and look forward to serving you again in the future!

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