Glenn Bollinger | Page 17

Rye Subaru responded

Thank you so much for your excellent review! We are so glad that Glenn had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Rye Subaru responded

Fred, Thanks for sharing your thoughts about your experience with Rye Subaru. Glenn and our service team appreciate your business and hope to see you again soon!

Rye Subaru responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rye Subaru, we look forward to having you as a valued customer for many years to come!

Rye Subaru responded

Gemma, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

Rye Subaru responded

Dear Mr. Michael Zaccagnino, I am so sorry to hear about your recent experience. Our records show your vehicle being towed into the dealership on November 18th, 2023, and your associate telling us the clutch pedal stays depressed and does not return to its normal position. We then gave your associate a courtesy loaner vehicle, and a technician looked over your vehicle. Glenn then called you to review our findings and the cost of repair. To say, "Repairs performed without authorization," and then follow up with "Questionable pricing," "Experienced this in the past," and finally, "My fault for going back," is shocking. To believe someone who has been servicing their car with us regularly since 2020 would feel this way and continue to come back numerous times leaves us speechless, but we understand. We respect your decision to take your business elsewhere and hope you have a Happy Holiday Season. Respectfully, Eric Pagan General Manager RyeSubaru

Rye Subaru responded

Barry, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru, we look forward to having you as one of our valued customers for many more years to come!