Jennifer Ramirez

I dropped my car off for a diagnostic check on a Tuesday. The receptionist told me she would get back to me with the diagnosis by Tuesday afternoon. She called later to apologize, explaining that they hadn't The receptionist told me she would get back to me with the diagnosis by Tuesday afternoon. She called later to apologize, explaining that they hadn't been able to inspect my car due to a power outage, but assured me they would check it first thing Wednesday morning—without fail—and provide the results by Wednesday afternoon. I waited, but she never got back to me. So, I reached out to her on Wednesday; she said they hadn't had time to check it yet and that I would have to wait until Thursday. I waited until Thursday, and again, she didn't get back to me. I contacted them once more, and they told me that the problem with my car had been caused by my previous mechanic, and that if I wanted to proceed with the inspection, it would cost $3,000. I declined and went to pick up my car on Friday. I asked the receptionist if she could provide me with the full diagnostic report via email; she said yes—that she would send it right over. To this day, I am still waiting for that email, which was never sent. Terrible customer service; the mechanics at Rye are awful. I will never return, and I would not recommend them to anyone. More

by RAMONSDSC Verified Customer Verified Customer

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It was a great experience. Everyone was very professional, and the person who took care of my car was especially kind and friendly. The service was quick, and I felt I could re Everyone was very professional, and the person who took care of my car was especially kind and friendly. The service was quick, and I felt I could really trust them. I’ll definitely be coming back!” More

by ANDREA40ANGELES Verified Customer Verified Customer

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Excellent service as always. The team is always able to come through on time, and the work is all done at a fair price. The team is always able to come through on time, and the work is all done at a fair price. More

by MIKEMARC37 Verified Customer Verified Customer

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Tamar was phenomenal and wonderful. She was very professional and knowledgeable, personable and pleasant. I would work with her again in the future. She was very professional and knowledgeable, personable and pleasant. I would work with her again in the future. More

by FAYETURITZ Verified Customer Verified Customer

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Advised me of needing three tires replacing but didn’t investigate further why 3 tires need replacing which may have been a deeper issue within vehicle. Also added on my receipt document of service that investigate further why 3 tires need replacing which may have been a deeper issue within vehicle. Also added on my receipt document of service that vehicle is “unsafe/dangerous to drive” with also adding my tires are “completely bald” I was quoted when if that fictional statement was indeed true, my car wouldn’t have passed inspection if that was the case. Unnecessary derogatory comments and not investigating the issue further led to my rating. Mentioning my tires are “completely bald” as if I had racing tires on is a complete farce and unacceptable. They apparently did a multi point inspection they say, but they didn’t see the loose weatherstripping inside of drivers side door jam nor mention it? Seems they are only looking to replace what is profitable to them. More

by Ahhlionbait Verified Customer Verified Customer

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Everyone is courteous from when I pulled my car into the lot from when I picked my car back up. The services that I received were exactly the time that was quoted I’m very pleased and will be returning. lot from when I picked my car back up. The services that I received were exactly the time that was quoted I’m very pleased and will be returning. More

by TRPHOTOS845 Verified Customer Verified Customer

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Scheduled last minute, inspection was done quickly and efficiently- great service - easy and inspection report in the car upon return. Great customer service efficiently- great service - easy and inspection report in the car upon return. Great customer service More

by LAHSUBARU4 Verified Customer Verified Customer

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brought my car in for service on one item that was under warranty they called me and tried to sell five other non-necessary repairs totaling thousands of dollars. I declined and when I got there, they still warranty they called me and tried to sell five other non-necessary repairs totaling thousands of dollars. I declined and when I got there, they still charged me double of what the estimate was. More

by PHYL2442 Verified Customer Verified Customer

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First experience at this dealership for service, it was a pleasure. Service was completed as requested, with no additional sales gimmicks or up charges. pleasure. Service was completed as requested, with no additional sales gimmicks or up charges. More

by JGETLIK74 Verified Customer Verified Customer

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Great service! Glen was an amazing Service advisor, service was fast and good. Will recommend rye Subaru to be the place to service your Subaru Glen was an amazing Service advisor, service was fast and good. Will recommend rye Subaru to be the place to service your Subaru More

by Jerry Verified Customer Verified Customer

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