Glenn Cummings | Page 3

We had an issue at first with financing and after working with Glenn and Tracy we felt that they weee advocating a lot for us and really trying to get us into the vehicle we needed with Glenn and Tracy we felt that they weee advocating a lot for us and really trying to get us into the vehicle we needed More

by Sam.rogers0319 Verified Customer Verified Customer

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Very thorough and fast process with purchasing my new vehicle. Glenn made sure I understood everything about the vehicle before leaving the dealership and found me a great deal! I'm very happy. He also t vehicle. Glenn made sure I understood everything about the vehicle before leaving the dealership and found me a great deal! I'm very happy. He also told me to return if I need any help whatsoever or have any questions about my vehicle. More

by meredithannewilson Verified Customer Verified Customer

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Glen is fantastic at his job! I have know him through my family for years and is very awesome at finding what you are looking for even if you are particular. I would recommend him I have know him through my family for years and is very awesome at finding what you are looking for even if you are particular. I would recommend him to anyone! More

by skar0 Verified Customer Verified Customer

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Lenny did a superb job. Unfortunately the service person did not. Our car was brought in for an inspection & having a new battery installed. Lenny specifically instructed th Unfortunately the service person did not. Our car was brought in for an inspection & having a new battery installed. Lenny specifically instructed the service person to be sure to do the inspection before putting in the new battery. Otherwise the sensors would be lost. The service person did the exact opposite. Thus the car now needed to be driven 35 miles up the Northway to reactivate the sensors for the inspection. This endeavor added another hour to the wait time. Thankfully Lenny & Glenn Cummings alleviated my impatience. They apologized profusely for the mistake, which helped immensely in tolerating the delay. Thanks to Lenny & Glenn for going above & beyond their duties. Their diplomacy worked. They managed to change this loyal longtime, but on this day somewhat soured, customer around, turning my frown upside down into a smile. DePaula Ford should be proud having such employees. This customer left satisfied. I shall return. More

by 2Di4 Verified Customer Verified Customer

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Glen was the best very courteous and friendly and knowledgeable worked hard to get me the best deal that made me and DePaula happy would highly recommend both Glen and DePaula knowledgeable worked hard to get me the best deal that made me and DePaula happy would highly recommend both Glen and DePaula More

by mbelak2 Verified Customer Verified Customer

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I have been doing business with Glenn Cummings for over 30 years and, until now, I have never had a single complaint. I am currently driving a Ford Escape, which is why I chose to purchase another one—I al 30 years and, until now, I have never had a single complaint. I am currently driving a Ford Escape, which is why I chose to purchase another one—I already know the vehicle well and love how it drives. Unfortunately, this most recent purchase at DePaula has been the worst car-buying experience I have ever had. One of the main dealbreakers for me is that the driver’s seat is not automatic. I was specifically told that it was. Because I was told the seat was automatic and because I already own an Escape, I did not feel the need to test drive the vehicle or adjust the seat at the dealership. I trusted the information that was given to me, and this issue cannot be reversed. Prior to pickup there was NO odor in the car .. At the time of pickup, there was no odor in the car. an extremely strong flowery/fruity smell. Glenn was unsure of the cause and mentioned that sometimes “they” put a scented disc under the floor matts . I drove the car off the lot and in the middle of winter I had to keep all four windows open because the smell was so disgusting and strong my husband immediately called snd When he returned the next day to speak with Glenn and the sales manager, the response from the sales manager was essentially, “I don’t know.” To me, that response showed a lack of accountability. They attempted to resolve the issue by using an ionizer and assured me it would completely remove the odor—but it did not. My husband had to take time off from work, make multiple trips back and forth, and place numerous phone calls trying to resolve these issues. In addition, the aftermarket leather installation was poorly done. I personally showed the installer exactly what I wanted. The middle section between the two back seats is black, when it should be tan. When we went directly to the shop to point this out, we were told there was nothing that could be done. To say this was the worst experience I’ve had purchasing a car is an understatement. If I had not already sold my previous vehicle, I would return this one—I am that disappointed. I drove the car home from DePaula, a 25-minute drive, developed a migraine from the odor, and have not been able to comfortably enjoy the vehicle since. Given my 30-year relationship with Glenn Cummings and my loyalty as a repeat customer, this experience was extremely upsetting and disappointing. In an effort to remedy the situation, Glenn did everything he possibly could to improve this experience and I appreciate that and that’s why I exclusively by cars from Glenn. Keyless entry, weather mats Glenn was extremely accommodating again. I will never give Glenn a bad rating because he is an excellent representation of Ford. More

by cmmorbidelli Verified Customer Verified Customer

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Glenn and the rest of the staff were great, knowledgeable, a pleasure to do business with, they got me just the Bronco I wanted. It was worth it to drive up from New Paltz to DePaula Ford. knowledgeable, a pleasure to do business with, they got me just the Bronco I wanted. It was worth it to drive up from New Paltz to DePaula Ford. More

by sdu3142 Verified Customer Verified Customer

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Glenn was amazing! Very thorough! Explained the whole process very well, very informative & was so helpful during the whole car buying process! Very thorough! Explained the whole process very well, very informative & was so helpful during the whole car buying process! More

by sarah Verified Customer Verified Customer

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Great service, good communication. Explained the vehicle to me throughly. Salesman was extremely knowledgeable on the vehicles I had questions about. Explained the vehicle to me throughly. Salesman was extremely knowledgeable on the vehicles I had questions about. More

by ncortez65 Verified Customer Verified Customer

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I had a very positive experience leasing my Explorer. I made an appointment with Glenn to test drive a 2025 Explorer Platinum. Upon arrive There was plenty of parking and I was quickly shown to Glenn’s o I made an appointment with Glenn to test drive a 2025 Explorer Platinum. Upon arrive There was plenty of parking and I was quickly shown to Glenn’s office area. After a brief conversation, we went on a quick test drive. At the dealership, we looked over the SUV and Glenn explained various features in options the vehicle had that were not coved on the test drive. We discussed purchase versus leasing options. Glenn presented various numbers to consider and I decided to lease. The process with the business office was efficient. I picked the Explorer up the next afternoon. More

by JBJr Verified Customer Verified Customer

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