Glenn Farless

Chris went waaaay above and beyond to help my family when our Jeep broke down in VA Beach 6 hours from home on the way home from vacation. Chris, Wendy and Glen genuinely cared about making sure our trip wa our Jeep broke down in VA Beach 6 hours from home on the way home from vacation. Chris, Wendy and Glen genuinely cared about making sure our trip wasn't ruined and we were back on the road as soon as possible. GREAT people. GREAT service. I could say so much more. Thank You all! More

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"Firm trade in value" is deceptive. I wasn't pleased with the bait and switch. I wasn't pleased with the bait and switch. More

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If I could give negative stars I would keep this short and sweet so I don't stress anymore about it since NOTHING but denial will be done. I am sooooo happy I decided not to get a new car with these peopl and sweet so I don't stress anymore about it since NOTHING but denial will be done. I am sooooo happy I decided not to get a new car with these people today after really considering it spending time with a salesman while waiting, because I don't want to do business of any kind with them EVER AGAIN I went into this location to get an oil change and left with a chipped window I brought it to the attention of the person that was helping me (Glenn) he looks at it and says "Well how many miles are on it?"...ummm why does that matter?? After that question I immediately asked for a manager cause xxx? So this useless manager Jason comes over to my car and I told him what was going on pointed out the chip and he says well that's inside... UM ok? Did a worker not get inside my car to take it to be serviced ? Then he says we didn't touch your window um so how is the window rolled up if I came in with it rolled down? He made absolutely no sense at all I see if the chip was on the passenger side window where no one was but it's on the driver's side window and workers 100% were near it and working around it. So instead of hearing this bone head trying to convince me that no one touched my window I asked for a higher up so here comes GM Abby... seemed like she was going to have an idea how to help or offer something she asked Jason how much would it cost to replace something like that he said "I'm guessing around $400-$500" then her concerned face left quickly & NOPE she agreed with him that there was no way it could have been one of her workers. UNBELIEVABLE I asked her if we could do an incident report or have something in writing she said "sure you could write something" We go into Jasons office they tried giving me a blank piece of paper out of the printer for me to write something but also mentioned they wouldn't sign anything so xxx is the point of me writing anything? And what kind of company doesn't have a legit incident report to fill out? She said they have one but it's for legal. Well, if something is going to cost me $400 to $500 sounds like small claims which is legal. She did not offer an incident report for me to fill out. I mentioned to her that I should not be stressing so she didn't want to go back and forth with me she seemed to genuinely care about my medical situation I give her that, but she was not helpful at all with the issue her people caused. Jason was still trying to convince me until the very end that no one could have done that to my car I asked him were you there? were you the one working on my car he said no I said Well how do you know what could have happened? So, I asked to speak to the person that worked on my car took him 5-7 mins to get (coach) him to say nothing happened as soon as he came in the room, I told him why I requested to see him he had the most dumbfounded look on his face HE ALREADY KNEW WHY I ASKED HIM TO COME IN THE ROOM he was coached and a bad liar... I will not add his name simply because he is not management and cannot help the situation. I'm going to end this here because I don't want to waste any more time with these terrible people. Just know if you are going to get your car serviced here be sure to take a very detailed video and or pictures of your car. Or just take it somewhere else I know I will be from here on out. More

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Trust is broken. Do yourself a favor and go to another Jeep dealer for service. The dishonesty is so blatant that I find it hard to know how to begin. After being tol Do yourself a favor and go to another Jeep dealer for service. The dishonesty is so blatant that I find it hard to know how to begin. After being told that there was a fuel imbalance on my jeep by the service center employee, he is now backpedaling and saying that there was never any fuel imbalance to avoid honoring the vehicle protection plan. It only gets worse from there. Then, after giving me a specific dollar amount that he would cover for the rental car while he had my Jeep, he stated that I would need to pay for the rental car and that he would reimburse me. This is not how the extended warranty works and he knows it. There were more underhanded dealings by this man that are too numerous to address here. It was just one dishonest move after another. I should not have to go to battle to get someone to step up and do the right thing. More

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