Glenn Kraus | Page 10

Glen was clear, concise and explained all issues with a plan to make repairs. Will return to Jerry Hunt for future needs provided Glen is available. plan to make repairs. Will return to Jerry Hunt for future needs provided Glen is available. More

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Good cars but not happy at all with the service department advisors up front especially Brandon. Needs to do a much better job. And the dealership needs to follow through with what the promise department advisors up front especially Brandon. Needs to do a much better job. And the dealership needs to follow through with what the promise More

by ARON2 Verified Customer Verified Customer

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From the initial purchase being top notch as well as, my scheduled service appointments, all have been the most stress-free dealership experiences ever. I had a minor concern that required immediate atten scheduled service appointments, all have been the most stress-free dealership experiences ever. I had a minor concern that required immediate attention. I was feeling uneasy, thinking it was more of something major and wanted an appointment asap. Kevin(service manager) and Brandon got me in immediately, retained my vehicle to trouble shoot and weigh out where the issue was deriving from. Once located, they repaired where the issue was deriving from as well as any components that possibly were affected in the area around the primary problem. Before he released my vehicle, he requested additional time from me, to test drive it on the open road for an additional day. Kevin requested additional time with my vehicle, in order to reassure all parts installed were working properly and confirm the root cause of the issue was resolved and deemed safe and up to their standards before releasing. When you have a dealership who makes you and your families safety, their top priority, you truly can’t do anything else but be grateful for them and give your forever loyalty as a customer! Kevin and Brandon, as well as the entire Jerry Hunt service team, I appreciate you more than you will ever know! Thank you all for being so phenomenal and trusting! More

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Brandon is awesome. Ford kept goving me the run atound because they didnt eanr to deal with 3rd party warranty. Jerry hunt fixed it with no problem. BYE BYE T&C Ford. Us Ford kept goving me the run atound because they didnt eanr to deal with 3rd party warranty. Jerry hunt fixed it with no problem. BYE BYE T&C Ford. Using Hunt for all my service More

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Today I had my 2. 5 year old grandson with me which had running about ten minutes behind. I checked in at the maintenance department. They quickly got things going. I s 5 year old grandson with me which had running about ten minutes behind. I checked in at the maintenance department. They quickly got things going. I saw my car being worked on within about twenty minutes of my arrival. It was finished and I was able to get my car returned to me ready to drive away. Total time for this service tripwsd approximately an hour and fifteen minutes. Great job guys. My grandson was not there long enough to get bored or restless. 😊 More

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Went in for a service. They were supposed to do a multipoint inspection. They forgot to top off my coolant and other fluids. They were supposed to do a multipoint inspection. They forgot to top off my coolant and other fluids. More

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Brought mt equinox in for tire check. They were very thorough and got it resolved in a timely manner. They were very thorough and got it resolved in a timely manner. More

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Great service and I will come back again. It was so easy with enterprise nearby too. It was so easy with enterprise nearby too. More

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WOW WOW WOW! What an awesome experience. Glen is amazing person with superb customer service. Jerry Hunt, My hat goes off to you guys for honoring your word and s What an awesome experience. Glen is amazing person with superb customer service. Jerry Hunt, My hat goes off to you guys for honoring your word and standing by your commitment on providing quality service and always making the customer happy. Couldn't have asked for a better dealership. More

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Everyone was going about their business to take care of the client they were working with in a very professional manner. The employees in the maintenance department were very friendly and helpful to me, an the client they were working with in a very professional manner. The employees in the maintenance department were very friendly and helpful to me, answering my questions and kept me informed about what was going on with my vehicle, he even told me about the second shop or building or expansion of your garage or service area behind the main building. To me that shows that your dealership was concerned with the needs of their customers being taken care of in a expeditious manner. They had enough employees available with a good knowledge of the vehicle and could explain what was going on with my particular case. They kept me informed via email, allowing me to make decisions as needed which kept the process going and got my vehicle back to me as quickly as they could. Parts were ordered and I will be contacted when they arrive and my next appointment will be scheduled at that time. I was pleased with the service received and with all the employees working me, both clerical and the especially the mechanic breaking down the work done today and explaining the next steps for the completion of my vehicles maintenance. More

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