Glenn Kraus | Page 11

WOW WOW WOW! What an awesome experience. Glen is amazing person with superb customer service. Jerry Hunt, My hat goes off to you guys for honoring your word and s What an awesome experience. Glen is amazing person with superb customer service. Jerry Hunt, My hat goes off to you guys for honoring your word and standing by your commitment on providing quality service and always making the customer happy. Couldn't have asked for a better dealership. More

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Everyone was going about their business to take care of the client they were working with in a very professional manner. The employees in the maintenance department were very friendly and helpful to me, an the client they were working with in a very professional manner. The employees in the maintenance department were very friendly and helpful to me, answering my questions and kept me informed about what was going on with my vehicle, he even told me about the second shop or building or expansion of your garage or service area behind the main building. To me that shows that your dealership was concerned with the needs of their customers being taken care of in a expeditious manner. They had enough employees available with a good knowledge of the vehicle and could explain what was going on with my particular case. They kept me informed via email, allowing me to make decisions as needed which kept the process going and got my vehicle back to me as quickly as they could. Parts were ordered and I will be contacted when they arrive and my next appointment will be scheduled at that time. I was pleased with the service received and with all the employees working me, both clerical and the especially the mechanic breaking down the work done today and explaining the next steps for the completion of my vehicles maintenance. More

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Jerry Hunt is Great. The salesmen and Repair Center were very nice. Thank you Laura The salesmen and Repair Center were very nice. Thank you Laura More

by ZELDA4EVER60 Verified Customer Verified Customer

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Glenn in service department is really nice and helpful. Jerry hunt service team does a good job and they do it in a timely manner. Jerry hunt service team does a good job and they do it in a timely manner. More

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Once they sell you a car, their customer service is crap! Called for 2 weeks after I purchased my highlander and received 1 return call which I missed and had to wait another week for another call back. They Called for 2 weeks after I purchased my highlander and received 1 return call which I missed and had to wait another week for another call back. They did my $2000 ceramic clearcoat and I called them as I had questions on how I didn't think it was done properly as well as a fairly good size scratch on my hood that wasn't there when I dropped off. They put a almost $600 protection on my interior which deters liquid, for my seat to still absorb liquid immediately. Called them the same day I picked up my car and haven't received a return call and were almost 3 weeks later now. Highly do NOT recommend. More

by MEGNEELY Verified Customer Verified Customer

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Amazing group that will go out of their way to make sure you are happy!!! Highly recommend!!! you are happy!!! Highly recommend!!! More

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Very informative with any issues I had with my vehicle. During the maintenance process very dependable During the maintenance process very dependable More

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Fast and friendly service. They had my inspection and oil change done in under an hour They had my inspection and oil change done in under an hour More

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Appt at 10 and we did not leave until 12:25 - for oil change and tire rotation. change and tire rotation. More

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Very easy to work with. Everyone was friendly and eager to help with any issues. Everyone was friendly and eager to help with any issues. More

by LVONCANON13 Verified Customer Verified Customer

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