Glenn Kraus | Page 5

Great man , he took care of everything 👌🏽, provided a great peace mind. I'll definitely keep coming back for all my car and maintenance needs great peace mind. I'll definitely keep coming back for all my car and maintenance needs More

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Pleasant to work with and time spent was reasonable. Thank you for your time and Glenn (?) was amazing! Thank you for your time and Glenn (?) was amazing! More

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From the entry to the exit, everyone was personally very friendly and kind welcoming me and making sure my visit was great friendly and kind welcoming me and making sure my visit was great More

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Glenn took care of my problem and had to wait for part to come in, but i’m pleased with my service and comforting to know I have a contact service advisor in Glenn. Thanks again come in, but i’m pleased with my service and comforting to know I have a contact service advisor in Glenn. Thanks again More

by DEACFANNO1 Verified Customer Verified Customer

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My experience with Jerry Hunt Supercenter of Salisbury was not a pleasant one........ until the redemptive values of Hayden Hicks (Group President) & Brandon Padgette (Service Manager). My salesman was Jo was not a pleasant one........ until the redemptive values of Hayden Hicks (Group President) & Brandon Padgette (Service Manager). My salesman was Jonathan Branch, who I do not recommend working with. Long story short, the car I wanted was scheduled to be serviced, but Jonathan told me it was only the typical protocol stuff: new tires, oil change, testing battery & other functions, etc. I test drove it, paid for it, & was told it would be ready in two days. I received a call the day I was to p/u & was told the new axles just put in didn't fix the problem, & that they didn't know what was wrong & needed to troubleshoot. I was never told there was a problem & expressed my concern. I also had a rental car that was to be turned in, that was only covered by insurance through the turn in day. I asked Jonathan about the dealership covering the rental for longer. He had the audacity to tell me the dealership does not cover rentals, & that "it was determined there was an issue with the vehicle AFTER I purchased it", directly quoted. This was a complete lie! I was livid & horrified I had bought a lemon. My stepdad involved a lawyer, my family was so worried. I was finished dealing with Jonathan & thought a manager would care more about customer satisfaction. Boy, was I right! Hayden Hicks was kind, understanding, & values customer satisfaction. He covered the more than a week's additional rental car fees & made sure I was given daily communication of the car's status. Then, after I p/u the vehicle, I experienced poor battery issues. Jonathan showed me the pic of the battery testing "good" while being serviced at 97%, but he also referred me to Brandon from the service dept. Brandon clearly shared the same values as Hayden! He said their service dept was backed up, but he wanted this checked out ASAP. He wanted me to take it to a local shop for a full starter diagnostic, that would be paid for by the dealership. Even when I told the shop owner they should call the dealership to get payment over the phone, they were extremely apprehensive. But, I could hear the surprise in her voice when Brandon started to give payment info. In addition to the diagnostic, I ended up needing a new battery too, so the bill wasn't cheap. I & my family FINALLY felt relief that I had gotten a good vehicle, redeeming my confidence in JHS of Salisbury. Those two men are the only reason I'm giving 3 stars. I wish I'd been assigned a salesman from the get to, who cared more about customers than sales. I highly discourage anyone from working with Jonathan Branch. He will lie to your face to sell a car. Thank you to the excellent customer service efforts of Hayden & Brandon, & their dedication to customer satisfaction! More

by MINDYMEZZO77 Verified Customer Verified Customer

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Cory is an incredible ambassador an asset to your company. We made things difficult for him. I know but he worked through them like a true professional. I have been a very difficult customer to close company. We made things difficult for him. I know but he worked through them like a true professional. I have been a very difficult customer to close. He got us in the vehicle we’ve been looking for with a process that was comfortable. More

by CCDANGERFIELD2 Verified Customer Verified Customer

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The customer service is what I desire when going to do business at a dealership.Thanks Jerry Hunt staff for your Sincere customer service business at a dealership.Thanks Jerry Hunt staff for your Sincere customer service More

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Great service & very friendly . It was a great visit and the service didn’t take long at all. It was a great visit and the service didn’t take long at all. More

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I came in for an oil change, it was super quick compared to any other time I’ve got an oil change. The man conducting my oil change, was so nice, and communicative about my car and how the oil change went. to any other time I’ve got an oil change. The man conducting my oil change, was so nice, and communicative about my car and how the oil change went. More

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Very nice. Very courteous. Kept me updated, did not try to sell me service that I did not need. Appreciate that very much. Very courteous. Kept me updated, did not try to sell me service that I did not need. Appreciate that very much. More

by ERIC.RICHARDS Verified Customer Verified Customer

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