Glenn Kraus | Page 5

Only used the service department at the Salisbury location, but negative experience with Lexington location. Ultimately purchased my second car from the Lexington location and hoping that wasn’t a location, but negative experience with Lexington location. Ultimately purchased my second car from the Lexington location and hoping that wasn’t a bad decision. Went and looked at one vehicle and it had obvious water intrusion, musty smell as soon as you opened the door. Had set an appointment to view and vehicle was buried on the lot, after waiting 30 minutes to have it pulled out battery was dead. I left after that after wasting over an hour of time after having set an appointment. Fast forward a few weeks and I went to look at the vehicle I ultimately purchased. Again set an appointment early in the morning to look at it in the evening. Got there and they couldn’t find it, turned out it was in the Collin center having a few cosmetic issues addressed, but worse it took an hour and a half to get keys to see the inside. Decided to make the purchase as it had all options I wanted etc and waited 3 days to pick up. Purchased and ran through the first car wash, back window leaked. Jerry Hunt in Salisbury fixed it after two weeks and two trips due to contractor who does the windshields fell through the first trip. No big deal needed oil change on first trip and decided to add a tire rotation to the second since it was going back. Just had the truck dropped off, and tire rotation wasn’t done. Staff is super friendly but missing the small details on stuff for their customers. More

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Left my Ford Escape for an oil change and a few minor adjustments. The car was serviced and all questions answered. It was easy to get an appointment and I was welcomed warmly. It was a nice experience. adjustments. The car was serviced and all questions answered. It was easy to get an appointment and I was welcomed warmly. It was a nice experience. More

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Great man , he took care of everything 👌🏽, provided a great peace mind. I'll definitely keep coming back for all my car and maintenance needs great peace mind. I'll definitely keep coming back for all my car and maintenance needs More

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Pleasant to work with and time spent was reasonable. Thank you for your time and Glenn (?) was amazing! Thank you for your time and Glenn (?) was amazing! More

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From the entry to the exit, everyone was personally very friendly and kind welcoming me and making sure my visit was great friendly and kind welcoming me and making sure my visit was great More

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Glenn took care of my problem and had to wait for part to come in, but i’m pleased with my service and comforting to know I have a contact service advisor in Glenn. Thanks again come in, but i’m pleased with my service and comforting to know I have a contact service advisor in Glenn. Thanks again More

by DEACFANNO1 Verified Customer Verified Customer

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My experience with Jerry Hunt Supercenter of Salisbury was not a pleasant one........ until the redemptive values of Hayden Hicks (Group President) & Brandon Padgette (Service Manager). My salesman was Jo was not a pleasant one........ until the redemptive values of Hayden Hicks (Group President) & Brandon Padgette (Service Manager). My salesman was Jonathan Branch, who I do not recommend working with. Long story short, the car I wanted was scheduled to be serviced, but Jonathan told me it was only the typical protocol stuff: new tires, oil change, testing battery & other functions, etc. I test drove it, paid for it, & was told it would be ready in two days. I received a call the day I was to p/u & was told the new axles just put in didn't fix the problem, & that they didn't know what was wrong & needed to troubleshoot. I was never told there was a problem & expressed my concern. I also had a rental car that was to be turned in, that was only covered by insurance through the turn in day. I asked Jonathan about the dealership covering the rental for longer. He had the audacity to tell me the dealership does not cover rentals, & that "it was determined there was an issue with the vehicle AFTER I purchased it", directly quoted. This was a complete lie! I was livid & horrified I had bought a lemon. My stepdad involved a lawyer, my family was so worried. I was finished dealing with Jonathan & thought a manager would care more about customer satisfaction. Boy, was I right! Hayden Hicks was kind, understanding, & values customer satisfaction. He covered the more than a week's additional rental car fees & made sure I was given daily communication of the car's status. Then, after I p/u the vehicle, I experienced poor battery issues. Jonathan showed me the pic of the battery testing "good" while being serviced at 97%, but he also referred me to Brandon from the service dept. Brandon clearly shared the same values as Hayden! He said their service dept was backed up, but he wanted this checked out ASAP. He wanted me to take it to a local shop for a full starter diagnostic, that would be paid for by the dealership. Even when I told the shop owner they should call the dealership to get payment over the phone, they were extremely apprehensive. But, I could hear the surprise in her voice when Brandon started to give payment info. In addition to the diagnostic, I ended up needing a new battery too, so the bill wasn't cheap. I & my family FINALLY felt relief that I had gotten a good vehicle, redeeming my confidence in JHS of Salisbury. Those two men are the only reason I'm giving 3 stars. I wish I'd been assigned a salesman from the get to, who cared more about customers than sales. I highly discourage anyone from working with Jonathan Branch. He will lie to your face to sell a car. Thank you to the excellent customer service efforts of Hayden & Brandon, & their dedication to customer satisfaction! More

by MINDYMEZZO77 Verified Customer Verified Customer

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Cory is an incredible ambassador an asset to your company. We made things difficult for him. I know but he worked through them like a true professional. I have been a very difficult customer to close company. We made things difficult for him. I know but he worked through them like a true professional. I have been a very difficult customer to close. He got us in the vehicle we’ve been looking for with a process that was comfortable. More

by CCDANGERFIELD2 Verified Customer Verified Customer

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The customer service is what I desire when going to do business at a dealership.Thanks Jerry Hunt staff for your Sincere customer service business at a dealership.Thanks Jerry Hunt staff for your Sincere customer service More

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Great service & very friendly . It was a great visit and the service didn’t take long at all. It was a great visit and the service didn’t take long at all. More

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