Gloria Weltich

Bad paint job on a new truck Went into the dealer traded my truck in on a new 2016 canyon, After I had it noticed that the driver side had some paint problems, Took it back 4 Tim Went into the dealer traded my truck in on a new 2016 canyon, After I had it noticed that the driver side had some paint problems, Took it back 4 Times then I was told if I didn't like the truck Trade it there was nothing else they were going to do, But I was told by the manger that they had a problem with the paint on several trucks, I got a hold of GMC main office and they said sorry, But didn't do a thing I was told even by the service department that they could see the problem but there was nothing more they could do. I had it less than 3 months which in that time it was in the shop 4 times 1 time for about 4 day's the truck had 4700 miles on it and I was told well we cant help you because your upside down REALLY 4 months old yes it was upside down but not that bad? so the truck was very pretty but paint, so if you buy here make sure you look at it real good I have traded the truck not gm product but I don't have to look at it and pay 36000.00 for something that was bad , shouldn't you have been upfront or try to keep the customer ? Chris Really is a hard person to deal with when I went back he said I don't see what your talking about lol, I was told to take it to service and the service writer said I would be pissed also, He said he's just a sales man and really doesn't have a clue. So now I'm really happy with my new RAM, Thank you they did what you couldn't do WOW and I thought that you folk's were the best I know this will not matter to you and probably will never get posted but you will never see me there again. P.S. can you take me off your mailing list Thank you. Tell Mr. Ray he probably needs to have a under cover customer come in and really see what's going on when they have a problem. And Keith is the one who told me about the paint problem, But when we tried to trade he said well it's not worth what you owe. More

Helpful 0

Report | Print

Good purchasing experience, great ongoing service When my wife and I were looking at cars to replace what we had at the time, I'd ridden in a Soul and given it a spin driving before, but she hadn't. W When my wife and I were looking at cars to replace what we had at the time, I'd ridden in a Soul and given it a spin driving before, but she hadn't. We did the research on the models we liked and arranged a time to go over and check a few out. We ended up tooling around in a Soul (in the color we wanted) and told the dealership we were thrilled. They told us to keep it for the weekend and they'd get back to us. Our credit wasn't awesome, but they worked out an arrangement with us that really worked, and that car's been great. We love it and baby it, and we take it in for regular maintenance. And I REALLY like taking it for maintenance. We can schedule online way ahead of time, there are all sorts of times available, and they'll do everything from basic oil changes to heavy duty annual maintenance work fast, accurately, and inexpensively. Why take it to Tires Plus or Jiffy Lube if I can get the same work done at the dealership for the same price? If it's going to take a while, they've got shuttles and rentals you can take. Nice stuff. Side note...Not really here or there, but it's appreciated. If you are hanging out waiting for your car, the waiting area is nice. Seats are comfortable, temperature is cozy, I can tool around with my wifi devices, borrow an iPad, watch TV, play on the internet. It's never fun to have to wait for anything, but it is nice to have somewhere comfortable to do it. More

Helpful 0

Report | Print

Great Experience from start to finish Very impressed. No reason not to come back. Purchased two cars from this location but this was my first experience with the service end. Top notch. Very impressed. No reason not to come back. Purchased two cars from this location but this was my first experience with the service end. Top notch. More

Helpful 0

Report | Print

Fast and Efficient I dropped my car off after closing hours and I had a phone call first thing in the morning to tell me they were taking it in. The service department I dropped my car off after closing hours and I had a phone call first thing in the morning to tell me they were taking it in. The service department kept me updated on the status of my car and they had it ready when I needed it. Having crazy hours at work, it's nice to have a dealership that works with you instead of against you. Appreciate it! More

Helpful 0

Report | Print

great service department Walked in the service department frazzled because my car keys were stolen the night before on IUPUI campus . The man in the service department got my Walked in the service department frazzled because my car keys were stolen the night before on IUPUI campus . The man in the service department got my car in right after lunch to get a replacement key and my keyless code reset. He knew I was upset about my keys being stolen and I feel he did his best to help me feel safe when I return to campus on Monday. More

Helpful 0

Report | Print