Gordon Rowland | Page 10

From the moment we met our salesperson, we felt we were with an old friend. The joking and banter was off the chart, and he addressed our questions and concerns with professionalism. Gordon first showed with an old friend. The joking and banter was off the chart, and he addressed our questions and concerns with professionalism. Gordon first showed us a cargo van we were interested in, which turned out to be over our budget, then directed us to the vehicle we ended up purchasing. With Gordon, we felt trust immediately. Closing went smooth, and soon we were driving out with a new truck. I went back two days later and Gordon, once again, helped me with understanding the electronic functions and displays in the truck. I should also mention how satisfied we are that the truck was immaculate inside and out; it looked like it came from the show room floor. More

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THANK YOU Gordon Rowland for your help and professionalism. Superb knowledge of sales and leasing. professionalism. Superb knowledge of sales and leasing. More

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Would highly recommend this dealership to anyone looking for a new car or truck.Excelent sales and service department. for a new car or truck.Excelent sales and service department. More

by BERGERMKCL Verified Customer Verified Customer

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What a great experience! I was very happy with how the whole deal went! I was treated like family and felt like they had my best interests in mind. I was very happy with how the whole deal went! I was treated like family and felt like they had my best interests in mind. More

by buellski Verified Customer Verified Customer

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They are polite,very informative. Very helpful when you don’t understand something. Also vey prompt and have you in and out before you know it. Very helpful when you don’t understand something. Also vey prompt and have you in and out before you know it. More

by debbiesgrooming08 Verified Customer Verified Customer

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It was a somewhat pleasurable experience dealing with Gordon and the sales manager at Eagle Buick. A customer always feels he Overpays for the car but the service I and paperwork made Experience pleasu Gordon and the sales manager at Eagle Buick. A customer always feels he Overpays for the car but the service I and paperwork made Experience pleasurable. Vehicle was purchased More

by RKBROC Verified Customer Verified Customer

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This dealership is FANTASTIC! Made an appointment to check out a truck, worked with Gordon in sales and Randy for financing. Linda Storman was the initial contact person and she Made an appointment to check out a truck, worked with Gordon in sales and Randy for financing. Linda Storman was the initial contact person and she was EXCELLENT to work with. I asked about the market adjustments, they dont charge any. She gave me the background on the dealership, was very transparent with the process and ensure me there would be no surprises with the buying process. The entire process was extremely painless. I kept waiting for there to be a sticking point and it never arose. No market adjustment, no add on charge attempts for paint protection, pinstriping, wheel/tire insurance or whatever else many dealers try to pad the purchase price with. Local dealerships in Ocala all try to add BS charges. Sullivan GMC, for example, puts $10K on top of MSRP for a market adjustment. Complete nonsense with them. Eagle is a family-owned business, military ownership, straight shooters. Can't say enough good things about the staff there. In and out in three hours which isn't bad considering I was essentially a walk-in customer. Gordon was extremely transparent and 100% honest with the charges and how they sold vehicles, very knowledgeable on the truck and a great person to work with. Randy in finance was also a straight shooter. Laid everything out and let us decide on what to purchase with ABSOLUTELY no pressure. Because of the experience, I will most certainly refer family and friends to them. ALL dealerships need to take a page out of their book and make the process as easy as it was with Eagle. More

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Exceptional customer service from obtaining responsive information, to scheduling an appointment,, working through price negotiations, finalization of financial paperwork, last minute detailing of car, an information, to scheduling an appointment,, working through price negotiations, finalization of financial paperwork, last minute detailing of car, and post follow up of how are things going since purchase. Very customer friendly and focused! Ask for Gordon Rowland. More

by MVUCICH Verified Customer Verified Customer

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Gordon was very knowledgeable about the vehicle I was looking at and answered all my questions and worked with me looking at and answered all my questions and worked with me More

by Debdiver99 Verified Customer Verified Customer

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We noticed right away that the dealership had a friendly vibe and it was easy to hang out while waiting. We felt like each individual we sat with knew their job well and were.happy to help even though we we vibe and it was easy to hang out while waiting. We felt like each individual we sat with knew their job well and were.happy to help even though we were there after closing. We would recommend this dealership and glad it is locally owned. More

by beverlyc60 Verified Customer Verified Customer

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