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Govaia Larcher
333 Reviews
333 Reviews of Govaia Larcher
November 03, 2020
Every time the salesperson or sales manager called my cell, it was a different phone number and they were not easy to contact. Car was not prepped when we had an appointment to pick up. Shipping adh cell, it was a different phone number and they were not easy to contact. Car was not prepped when we had an appointment to pick up. Shipping adhesives were left on the exterior and interior of the car (leading me to believe it was not washed or prepped. Car had an empty tank of gas when we expected to take the car home. Finance was disorganized, my insurance company was told the lienholder would be Lexus Financial, when in fact Chase was used. The salesperson started to put old license plates on the new car, when I wasn't asked about my preference for registration. In the interest of time (we both had to return to work)--we were unable to get the full run through of the car from sales before we left. More
by TacomaOwner2017
Verified CustomerOther Employees Tagged: Stephen Berkowitz
October 30, 2020
Purchased a used GX470. When I took the car for a test drive it was VERY dirty inside and out. John said it had been in the rain, explaining the outside. This didn't explain the inside. I would have th drive it was VERY dirty inside and out. John said it had been in the rain, explaining the outside. This didn't explain the inside. I would have thought that all the crumbs and garbage would have been taken care of before showing to perspective clients. It also made me wonder if the car actually went through the multi-point safety inspection that John said every used car had to go through. Enough of that. John & the sales manager negotiated a decent price for the car that I was OK with. When I picked up the car later that day, the outside looked clean and somewhat polished. The inside had a fresh vacuum and wipe down but it was obvious that they didn't spend a lot of time doing it. Something I was surprised at considering what John told me the cost was to 'get it ready'. Certainly I would have thought that they would have used an extractor or something to remove many of the carpet stains .. they didn't. Sorry for the long rambling on car condition... Bottom line is that the car was in overall excellent condition, mechanically and asthetically (less being clean). Would I go back to Lexus of Orange County .. YES. But next time I would insist on a better prep job prior to taking delivery. PS - Don't expect to get out of their quickly when buying a car. It took forever... More
by Tom
Other Employees Tagged: John Roscino
October 27, 2020
This was a Painless experience from start to finish and John really cared about what I was looking for in a new car. I am excited for all the fun bells and whistles in the F sport! John really cared about what I was looking for in a new car. I am excited for all the fun bells and whistles in the F sport! More
by sroe42
Other Employees Tagged: John Roscino
October 27, 2020
Dealership was very professional and knowledgeable about the cars that were available for lease. Melissa was very knowledgeable and friendly. She was able to find the auto we were looking for. The finance l the cars that were available for lease. Melissa was very knowledgeable and friendly. She was able to find the auto we were looking for. The finance l dept was also very professional and fair. More
by wabanker
Other Employees Tagged: Melissa Horan
October 16, 2020
All of the staff were friendly and helpful. They answered questions about the car honestly without hesitation. Melissa was excellent. They were informative without being pushy. No slimy sales tri answered questions about the car honestly without hesitation. Melissa was excellent. They were informative without being pushy. No slimy sales tricks here. I would definitely buy from them again. More
by Kristin O.
Other Employees Tagged: Melissa Horan, Stephen Berkowitz
October 16, 2020
Very professional took the time to explain everything in detail with me very happy with the experience would recommend themWould probably buy from them again in the future detail with me very happy with the experience would recommend themWould probably buy from them again in the future More
by tf888
Other Employees Tagged: Melissa Horan, John Roscino, Chris Nenning, Terrel Moore
October 15, 2020
Great experience easy transition buying a car. John was very personable. We wanted a certain payment and he came very close no hassle. The prep on the car was excellent. very personable. We wanted a certain payment and he came very close no hassle. The prep on the car was excellent. More
by marciataxc
Other Employees Tagged: John Roscino
October 13, 2020
My wife and I were extremely impressed with Melissa Horan. She was professional in every aspect of our discussion. She was helpful, and most of all, honest. We would be more than happy to do busines Horan. She was professional in every aspect of our discussion. She was helpful, and most of all, honest. We would be more than happy to do business again with Ms. Horan. She was terrific. More
by jfr1120
Other Employees Tagged: Melissa Horan
September 30, 2020
Great Everyone was a pleasure to work with.They had the Great Everyone was a pleasure to work with. They had the car I wanted, it’s beautiful . From sales person Stephen Jean to all the Staff I meet Great Everyone was a pleasure to work with. They had the car I wanted, it’s beautiful . From sales person Stephen Jean to all the Staff I meet More
by NYDICE
