Grace Albright | Page 2

It was a smooth process. They communicated what services were needed. I couldn't give a rating of 5 because of wait time. Too long for an oil change/inspection. However, I wa They communicated what services were needed. I couldn't give a rating of 5 because of wait time. Too long for an oil change/inspection. However, I was appreciative of the Lyft service. More

by Mhernandez302 Verified Customer Verified Customer

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The wait was far too long ! Plus they didn't reset the oil change alert and I had to come back. Those 2 things are why I didn't give it a 5 Plus they didn't reset the oil change alert and I had to come back. Those 2 things are why I didn't give it a 5 More

by fia4tea Verified Customer Verified Customer

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Great customer service. The customer service during my oil change visit was excellent. The lady assisting me was very polite, helpful, and professional throughout the entire The customer service during my oil change visit was excellent. The lady assisting me was very polite, helpful, and professional throughout the entire process. More

by KHODOUTO Verified Customer Verified Customer

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made an appt. walked in and was promptly ignored by grace albright. was helped by the other girl who i don't even know her name. told her several times that i get walked in and was promptly ignored by grace albright. was helped by the other girl who i don't even know her name. told her several times that i get free oil changes. was spoken to like i was a toddler. listened to grace talking nasty about other customers. explained to the other girl again that i get free oil changes. was told that nobody ever switched the car from the previous owners name to my name even though i've owned the car for over a year. was assured the oil changes were free by mystery girl. got a text the next day saying i owed 122 dollars. spoke to mystery girl on the phone and told her that i get free oil changes and she said 'oh i didn't know you bought your car from southern.' after THE PREVIOUS DAY being the one who changed the name in the system and assured me my oil changes were free. the she told me 'just for future reference, we have to charge SOMEONE. just because you see a total doesn't mean we're charging you. we're going to charge the dealership' which had to have been a lie considering she 'didn't know' i bought my car from southern. i then told her i wouldn't be able to pick my car up until after work. went to pick up my car that evening and mystery girl was there. she looked very confused when i walked in and said i was there to pick up my car. and then went 'oh you must have been working with grace.. she may have given your keys to sales but let me look.' keep in mind, i have never spoken to grace a day in my life. she ignored me when i walked in the first time. as mystery girl walked over to grace's desk she said 'just for future More

by Jehodsdon Verified Customer Verified Customer

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Staff was very friendly. I was out fairly quickly. Had to reschedule tire rotation but isn't an issue. I was out fairly quickly. Had to reschedule tire rotation but isn't an issue. More

by CHRISTOPHER.SPRUELL06 Verified Customer Verified Customer

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All the folks that work here really seem to care about their customers. I have purchased three cars from them in the past and will continue to do business with them in the future. their customers. I have purchased three cars from them in the past and will continue to do business with them in the future. More

by RRWATKINS3311947 Verified Customer Verified Customer

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They were very helpful and courteous. My car was well taken care of and everything I requested was completed. My car was well taken care of and everything I requested was completed. More

by Elantra Verified Customer Verified Customer

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I dropped my car off and they gave me a ride home. There shouldn’t be a maximum of words to type. This is why I ended the survey There shouldn’t be a maximum of words to type. This is why I ended the survey More

by Fay Verified Customer Verified Customer

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I sent my car back to get back up camera looked at again bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 bc the sensor was not working properly in a camera recalled camera they replaced. It was still faulty and would not stand by it until I paid them 250 for a diagnostic fee after I was told the part was on order. I waited a couple of weeks, I was told they would not honor fixing the recalled camera they installed unless I paid 250 for diagnostic test. I told them what was wrong. I did not need a diagnostic test. Bad business. I will tell everyone I know they refused to honor their own product. More

by Dearbunny66 Verified Customer Verified Customer

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Scheduled for service on 4/25 & told I’d be provided a ride home as they did not recommend waiting. When I arrived I was told the car may not be done today. I explained I must have a loaner if my car was ride home as they did not recommend waiting. When I arrived I was told the car may not be done today. I explained I must have a loaner if my car was going to be in there for multiple days and the response was “we don’t have any loaners”. I said I need it to be done today as I was told by Grace it would be. The woman then told me in a matter of fact way the car won’t be done as Saturdays are usually just simple thing like oil changes. I was told that I will receive a text message when the lift was picking me up for shuttle. About 10 minutes later the same woman came out and said I’m sorry I’m not able to put button for Lyft and I said what do you mean? She said can’t you get someone to pick you up? I said no she said “well Lyft cost too much so I can’t push the button, you’ll have to get someone to pick you up. I told her I want my car and the part transferred to another shop. She said “ well I don’t know if we can do that or not. I’ll have to look into that and get back to you.” HORRIBLE SERVICE & No one has even followed up with me today even after sending a text to Grace. DO NOT allow this to happen to you. It is disrespectful to say the least. I have a 2025 Sante Fe hybrid calligraphy with under 5k miles and this is the service this customer received. Unbelievable!!! More

by APARK3JS Verified Customer Verified Customer

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