Grace Albright | Page 3

Was fine. They did the job and that was it. They were good at communicating which is nice They did the job and that was it. They were good at communicating which is nice More

by morgan.g.dubois Verified Customer Verified Customer

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Lorianna and Grace helped me and they were both kind and knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the knowledgeable. I appreciated the recommendations so I know what is due on my car. The pictures and video inspection was nice because I could see the condition of my brakes and it backed up that I actually need them. Thank you southern for helping me maintain my vehicle! More

by DUKES97XJ35 Verified Customer Verified Customer

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I typically do all maintenance at the dealership where I purchase my vehicle and I have been very pleased with the service department at Southern purchase my vehicle and I have been very pleased with the service department at Southern More

by Patty Hankins Verified Customer Verified Customer

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Lack of communication and documentation Oil consumption test was not documented when I called to ask about it I was told it could take up to 48 hours to get a return call test was not documented when I called to ask about it I was told it could take up to 48 hours to get a return call More

by Smattice13 Verified Customer Verified Customer

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This the second time I had my car inspected and other service .I had wonderful time the advisor wa very pleasant and explained everything in detail service .I had wonderful time the advisor wa very pleasant and explained everything in detail More

by NEGRUKINFE Verified Customer Verified Customer

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This was my first time at this dealership. The staff was friendly and very professional. They gave me a time frame of when my car would be finish getting inspected and it was within that time The staff was friendly and very professional. They gave me a time frame of when my car would be finish getting inspected and it was within that time frame. They now have a new customer. More

by britandbre2 Verified Customer Verified Customer

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Clean and good customer service The work was done in the time limit given Like going to this particular dealership time limit given Like going to this particular dealership More

by kneasy Verified Customer Verified Customer

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Appointment for oil change and tire rotation took over 3 hours (3-615 pm) due to unexpected issues with other customers prior to me. Grace was the saving 'grace' for my appointment due to making sure both s hours (3-615 pm) due to unexpected issues with other customers prior to me. Grace was the saving 'grace' for my appointment due to making sure both services were taken care of, gave me regular updates during my wait, and didn't charge me for my oil change due to the inconvenience of the long wait. I bought my car in Hampton, but came to Southern Hyundai Chesapeake due to it being close to home, previous years of service with my 2019 Santa Fe, and customer service advisors such as Grace. One sidebar item that is petty, but needs to addressed. The snacks/bottled water/coffee are an amenity for the customers, not the staff. Multiple staff members took advantage of this in front of us waiting. I would suggest having a separate snack/water/coffee for staff in the staff breakroom as a perk for them, too. Please commend Grace for her calm, pleasant manner and excellent customer service. Thank you! More

by RSHHILL Verified Customer Verified Customer

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I checked my car in and told them all about what was needed. They performed the required service as promised. My car was ready that afternoon and all of the requested had been completed. They helped get needed. They performed the required service as promised. My car was ready that afternoon and all of the requested had been completed. They helped get us started right away. Outstanding! More

by Jowilliams1028 Verified Customer Verified Customer

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They took care of me without any problem I had a issue that I was concern about but they fixed the problem that I was concern about but they fixed the problem More

by RETWINE Verified Customer Verified Customer

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