Grace Grems | Page 5

Professional great service thank you we will be back next time keep up the great work time keep up the great work More

by ISRAELGUERRERO84 Verified Customer Verified Customer

Report | Print

Service was great! My vehicles maintenance was finished when they said it would be. Only complaint was when offered to wash my vehicle I gladly accepted but it was not My vehicles maintenance was finished when they said it would be. Only complaint was when offered to wash my vehicle I gladly accepted but it was not dried and had water spots all over it! Sincerely, Brandon Haynes More

by haynesb Verified Customer Verified Customer

Report | Print

I was very happy with my experience at Ed Morse. I have purchased at least 5 new cars from this dealership and have always been treated very professionally. Thank you I have purchased at least 5 new cars from this dealership and have always been treated very professionally. Thank you More

by 79lynned Verified Customer Verified Customer

Report | Print

Everytime I have scheduled service with valet pickup, they forget to come pick up my vehicle. Then I have to call and reschedule my service. It’s literally every time! I even call and make the appointmen they forget to come pick up my vehicle. Then I have to call and reschedule my service. It’s literally every time! I even call and make the appointment and have them verify that they will be picking it up and the address where the pickup is. The online scheduling is a joke and when I make an appointment online they tell me that I didn’t schedule an appointment. More

by BRANDO0224 Verified Customer Verified Customer

Report | Print

Service was prompt and on time as scheduled, which I appreciate since I come from out of town, Also I’m not a good waiter. appreciate since I come from out of town, Also I’m not a good waiter. More

by daisywingert Verified Customer Verified Customer

Report | Print

Originally came to Ed for a problem with my truck going dead and no one else in town could fix it. They found it was a loose bolt on my trans. Been going back for maintenance ever since. dead and no one else in town could fix it. They found it was a loose bolt on my trans. Been going back for maintenance ever since. More

by DTSCHROEDER1 Verified Customer Verified Customer

Report | Print

Appt 6/30 part not ordered Appt 7/14 part needed painting Still not fixed painting Still not fixed More

by CONNIEHRDR Verified Customer Verified Customer

Report | Print

Simple oil change and wash. Turned around quickly. Only thing was you didn't have my brand of coffee . Turned around quickly. Only thing was you didn't have my brand of coffee . More

by CWHETZ47 Verified Customer Verified Customer

Report | Print

Well staffed. Started work, found problems , fixed it. Great job. All work discussed ahead of time. Started work, found problems , fixed it. Great job. All work discussed ahead of time. More

by GREGVEON1 Verified Customer Verified Customer

Report | Print

I am so disappointed in your service. . I had an 8:30 appt to fix an issue covered under my bumper to bumper! Car was brought in at 8:22,, checked in.was told it would take 2-3 hours and i . I had an 8:30 appt to fix an issue covered under my bumper to bumper! Car was brought in at 8:22,, checked in.was told it would take 2-3 hours and if I needed a ride,,,told them I had arranged one.. called back at 11:35,, so I could pick up car,,,was told they were just starting on it…. The reason was other people that were waiting there for their car came before me…. I told them to not start on my car,,,as your 3 hours was up!!!! I came in and and talked to your service manager.. she apologized but said that other people were waiting and so they came first.. I heard a number of excuses,,, short staffed, busy,, double bookings,,, all NOT MY PROBLEM! I was told that I ever told you guys my expectations. I guess I expected you to do your job,,, I have bought my last 5 new cars from you,,, so I expect honesty, integrity, and kindness.. I also just received a recall letter. Said they contacted me June2024,, and I know I brought my car in and some one checked it and said problem didn’t apply to my car…. So why am I getting another notice????? You guys need to get your act together! I would have gone straight to your General Manager but I have been told he’s not nice!!! So fix your issues!!! More

by twilson53 Verified Customer Verified Customer

Report | Print