Grace Grems | Page 5

I am so disappointed in your service. . I had an 8:30 appt to fix an issue covered under my bumper to bumper! Car was brought in at 8:22,, checked in.was told it would take 2-3 hours and i . I had an 8:30 appt to fix an issue covered under my bumper to bumper! Car was brought in at 8:22,, checked in.was told it would take 2-3 hours and if I needed a ride,,,told them I had arranged one.. called back at 11:35,, so I could pick up car,,,was told they were just starting on it…. The reason was other people that were waiting there for their car came before me…. I told them to not start on my car,,,as your 3 hours was up!!!! I came in and and talked to your service manager.. she apologized but said that other people were waiting and so they came first.. I heard a number of excuses,,, short staffed, busy,, double bookings,,, all NOT MY PROBLEM! I was told that I ever told you guys my expectations. I guess I expected you to do your job,,, I have bought my last 5 new cars from you,,, so I expect honesty, integrity, and kindness.. I also just received a recall letter. Said they contacted me June2024,, and I know I brought my car in and some one checked it and said problem didn’t apply to my car…. So why am I getting another notice????? You guys need to get your act together! I would have gone straight to your General Manager but I have been told he’s not nice!!! So fix your issues!!! More

by twilson53 Verified Customer Verified Customer

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A bbc ddc egg of the car shop black blue red mmm od Hi 15! 15! More

by MICHAPLIN Verified Customer Verified Customer

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The service ladies were friendly and helpful. I will go back to Ed Morse again. I will go back to Ed Morse again. More

by KAIRBEDA Verified Customer Verified Customer

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I have always been treated very well at Ed Morse. They are prompt and nice with everything they do for me. I will always choose EdMorse and Bill Beedenbender! They are prompt and nice with everything they do for me. I will always choose EdMorse and Bill Beedenbender! More

by 79lynned Verified Customer Verified Customer

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Respectful sales representatives. Easy to connect with the representatives. Overall family feel when buying from them! Easy to connect with the representatives. Overall family feel when buying from them! More

by ALISSA Verified Customer Verified Customer

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Didn't put my filter in properly have to use my time-return to fix time-return to fix More

by AKHAGENS Verified Customer Verified Customer

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Grace was great to work with and they did a great job on my car my car More

by keithcox13 Verified Customer Verified Customer

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Grace was right-on-it as soon as I entered the building. Thank you Grace! Thank you Grace! More

by nocturnalone Verified Customer Verified Customer

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Can't believe I was charged 200. 00 to install mudflaps on the new truck we just bought there and I paid for mudflaps thru Fords app and 200.00 to install them 00 to install mudflaps on the new truck we just bought there and I paid for mudflaps thru Fords app and 200.00 to install them More

by BLANFIER Verified Customer Verified Customer

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Appointment was on time, Friendly greeting. Work completed as promised. They offered to wash my car. No issues, overall, a good experience. I waited for the car. new lounge was nice and clean. Work completed as promised. They offered to wash my car. No issues, overall, a good experience. I waited for the car. new lounge was nice and clean. More

by mriverdawg Verified Customer Verified Customer

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