Graham Faria

My son and I came here to get an appraisal and to buy a car! As we walked up a salesman name Graham walked up, this man is so rude..and unprofessional.. we ended up going to Dealership next door, and bough car! As we walked up a salesman name Graham walked up, this man is so rude..and unprofessional.. we ended up going to Dealership next door, and bought a nice SUV, and had a very pleasant Salesman!! More

Helpful 2

Report | Print

This guy is full of it. Called him out on the advertised priced online versus the dealers price and you could tell he didn’t like that. A 29k civic touring was all of a sudden 34k when He gave me the quote priced online versus the dealers price and you could tell he didn’t like that. A 29k civic touring was all of a sudden 34k when He gave me the quote sheet . Wanted to low ball me on my trade in pshhhh. Not my first rodeo buddy , you should focus on your customer service and instead of just f**** people over try to help. Money was not the problem, I could’ve paid cash for the car just didn’t want to do that . More

Helpful 2

Report | Print

This review is specific to one problem employee - Graham Faria. I was recently in the market for a Honda Insight EX. I had an appointment scheduled with Graham to drive over and see one in the evening. Faria. I was recently in the market for a Honda Insight EX. I had an appointment scheduled with Graham to drive over and see one in the evening. On the day of the appointment Graham called to inform me that the vehicle had sold and he would inform me when they had more in stock. So far so good. A few days later Graham calls me and asks if I'm interested in seeing a Touring edition. I wasn't. I'm quite tall and the Touring has less headroom due to the moon roof. I explained that it needed to be an EX. He then said something to the degree of "Oh, you're the guy that didn't show up" and then hung up on me. That was a little odd, but whatever. Maybe he was having a bad day. He called me up again a couple of days later asking if I was still interested. By this point I had already found the car I wanted at a better price and was moving forward to purchase it at another dealer. I told him "No Thanks, I've already found the car at a better price at a dealer closer to me but thanks for following up". His reply was "Oh, well we don't have one in stock anyway" and then he hung up on me again. So his attitude wasn't a one off situation. I was annoyed enough at this point that I called and spoke with the sales manager explaining Graham's interaction with me and how it was unacceptable. He was apologetic. Fair enough. I'd already got my new car from another dealer. No big deal. We should be all good. Well, since that conversation Graham has called me 2 more times. The last time I answered I just laughed and asked if he was serious at which point he hung up on me, again. He left me another voicemail today. Honestly, Arrowhead Honda might be an amazing dealership, but Graham Faria is having some trouble doing his job and the fact that he continues to make confused phone calls to me even after I spoke with the sales manager is ridiculous. More

Helpful 2

Report | Print

Terrible customer service. No communication. Dave Fendon is an xxx. (Have supporting evidence if needed) Graham Faria is to scared to talk to a new buyer and sends them to the sales manager to negot Fendon is an xxx. (Have supporting evidence if needed) Graham Faria is to scared to talk to a new buyer and sends them to the sales manager to negotiate a price. Surprise, not everyone needs to buy a car. Nor buy a car from you. I wish you well. My money has gone to another dealership. Mike Murphy. Update: Picked up my boost blue Civic Type R last night from Imperial Valley Honda for MSRP. Let me know I will send you a picture of the price on the contract. Your customer service lost you a sale. More

Helpful 2

Report | Print

I live in Ohio and found one of the last 2020 Civic Si Coupes left in the US at Arrowhead. My man, Graham Faria, salesman, helped make it my reality. Graham along with Jeff Sokol, finance, and Dave Warren Coupes left in the US at Arrowhead. My man, Graham Faria, salesman, helped make it my reality. Graham along with Jeff Sokol, finance, and Dave Warren, manager were a pleasure to deal with. I had circumstances that prolonged the buying process and we all hung in there together! They worked with me, were very understanding of my situation and were very patient, all while being completely fair, transparent, upfront and honest. I would recommend them and Arrowhead to anyone! From the initial inquiry to the purchase to the coordination of the cross-country delivery, They were nothing but professional and set my mind at ease. You guys are the Best!!! More

Helpful 0

Report | Print

I live by the Bell Honda store but I drove all of the way to Arrowhead because the dealership had a very good selection of Insight vehicles. I wanted to see all of the colors in person. to Arrowhead because the dealership had a very good selection of Insight vehicles. I wanted to see all of the colors in person. More

Helpful 0

Report | Print

Graham was helpful and patient throughout our car buying experience. He is very knowledgeable and enthusiastic about the Honda brand from sales to ownership, it was a pleasure to work with him. experience. He is very knowledgeable and enthusiastic about the Honda brand from sales to ownership, it was a pleasure to work with him. More

Helpful 0

Report | Print

Happy with my CRV..........drove it prior to purchase, handles well and love the color. Great gas mileage also. Added attraction is the Hybrid model. handles well and love the color. Great gas mileage also. Added attraction is the Hybrid model. More

Helpful 0

Report | Print

Lucky vehicle We came to trade for a 2020 Honda CR-V but were underwhelmed by the available colors. Spotted a 2019 on the lot in our rare color preference. Very luc We came to trade for a 2020 Honda CR-V but were underwhelmed by the available colors. Spotted a 2019 on the lot in our rare color preference. Very lucky for us it was the exact trim level we desired and very low mileage. Perfect! And the sale procedure with never ending hoop jumps was as expected. More

Helpful 0

Report | Print

We’ve worked with Graham for several years. This is our 3rd Civic!! He’s not your typical irritating car salesman. We like Graham and will work with him again for future purchases. 3rd Civic!! He’s not your typical irritating car salesman. We like Graham and will work with him again for future purchases. More

Helpful 0

Report | Print