Grant Gilmore
Grant Gilmore at Peak Kia

Grant Gilmore

Special Finance

Peak Kia

5077 S. Wadsworth Blvd
Littleton, CO 80123

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6 Reviews
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6 Reviews

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6 Reviews of Grant Gilmore

May 17, 2025

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I purchased a 2015 Mazda CX-9 Touring from Peak Kia in March 2025. While I signed “as is” paperwork, I later received a written text from my salesperson, Amy Krutsinger, confirming a complimentary 3-month More

by Dzwilliams.001
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Josh, Brittany, Amy Krutsinger, Brian Overton

May 17, 2025

Peak Kia responded

Destinee, My name is Brian Overton. I am the General Sales Manager for Peak Kia. I am aware of your situation and have reviewed all of the documentation with your file. I understand that there potentially could be an issue with a sensor. In order to accurately determine what is required to make the necessary repairs, I would require the vehicle to be brought to my shop. Give me a call directly at 720-927-7834 at your earliest convenience so that we may discuss things further in detail.

May 17, 2025

Peak Kia responded

Destinee, per our recent conversation. I assure that there will not be a diagnostic fee to determine the cause of the issue. We also agreed that once a cause is established, we would have further discussion as to how we would proceed. I need you to bring the vehicle in on Monday or Tuesday in the morning. I am her both days from 8:30am. I look forward to seeing you then and finding a resolution.

May 17, 2025

Peak Kia responded

That is entirely your decision. I offered to have my shop to look at your vehicle and I would not charge you. At this point, there is nothing else I can do to assist.

May 17, 2025

Dzwilliams.001 responded

Thank you for the response. I’m willing to bring the vehicle in for inspection only under the condition that the diagnostic fee is waived, due to the written confirmation I received regarding warranty coverage. I’m not comfortable proceeding if I’m being asked to pay for a diagnosis on a vehicle that was confirmed in writing to be under a 3-month/3,000-mile warranty. Please confirm in writing that the dealership will waive the diagnostic fee if the issue is determined to be non-covered, or that the warranty will be honored regardless. Once I have that, I’ll be happy to schedule the inspection.

May 17, 2025

Dzwilliams.001 responded

Thank you for your response and for confirming in writing that there will be no diagnostic fee. I appreciate the clarification. However, I want to reiterate an important point for the record: while I did sign an “as-is” purchase agreement at the time of sale, I received a written text message from my salesperson after the sale confirming a 3-month/3,000-mile complimentary warranty. That written assurance — made by a representative of your dealership — created a legitimate expectation of warranty coverage. Regardless of how that communication is interpreted internally, written representations from dealership staff can override “as-is” disclaimers under consumer protection law, especially when they alter the buyer’s understanding of the terms after the transaction. Due to the inconsistent information provided, the dealership’s refusal to acknowledge the post-sale warranty confirmation, and the unprofessional behavior from your service department — including ending communication when I sought legal clarification — I do not feel comfortable returning the vehicle to your facility. I have already submitted formal complaints to the Colorado Motor Vehicle Dealer Board, the Colorado Attorney General’s Office, and the Federal Trade Commission. I will continue documenting all communication and developments related to this matter. I hope the dealership ultimately chooses to take accountability and resolve this in good faith. Sincerely, Destinee

May 17, 2025

Dzwilliams.001 responded

Thank you for confirming that there’s nothing more you’re willing to do — despite written post-sale warranty confirmation from your own staff. I’ve documented your position and will let the regulatory agencies I’ve already contacted determine whether that’s acceptable business practice.

December 21, 2024

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Employee Rating

Wow. I have never been disrespected so badly in my entire life. I would stay as far away from Grant and Peak Kia as possible if I were you. More

by ExtremelyUnsatisfied
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 31, 2024

Peak Kia responded

We are so sorry to hear about your experience with us. We have let our managers know. Thank you for your feedback.

December 20, 2024

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Employee Rating

Grant helped me with a used car deal and a couple days later I had a couple mechanical issues . Grant was okay to work with at first but when I asked him a question regarding the service being done to me More

by Zak mares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Overton

Dec 31, 2024

Peak Kia responded

We are so sorry to hear about your experience with us, and have let our managers know. We value your feedback.

September 24, 2024

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Peak KIA Littleton and Service Advisor Will have helped restore my faith in dealerships. The Service departments knowledge, and the GREAT way I was treated is what an individual wants from anyone providing More

by CO Telluride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Patrick Cromer, Cory Nelson

Sep 24, 2024

Peak Kia responded

Thank you so much for the review! We are so pleased to hear that Will took great care of your and helped make your experience with us a great one! Thank you for choosing Peak KIA of Littleton!

March 12, 2024

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We have never had a better car buying experience! Our salesman Andy was amazing, communication was great and he was very responsive. Peak Kia was great as well we were in and out of there in less tha More

by jjholloway75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Carney

March 01, 2024

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Employee Rating

Welcoming, and clean. Marc was extremely knowledgeable, and professional. He was very patient with me, and went the extra mile to make this car purchase a pleasant exper More

by tbaros5561@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Marc Messier , Efren Ruiz

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