Grant Holtzhauer | Page 37

Excellent service as usual!!!!! Had to a front wheel sensor go bad, and they fit me in quickly and took care of me under my extended service/certified used car agreement. sensor go bad, and they fit me in quickly and took care of me under my extended service/certified used car agreement. More

by Steve S. Verified Customer Verified Customer

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Sunrise is very clean and all the contact people are most courteous. The service was prompt and the car was finished the next day as promised.I hope the repair fixed the problem "forever" courteous. The service was prompt and the car was finished the next day as promised.I hope the repair fixed the problem "forever" More

by GERBAU1932 Verified Customer Verified Customer

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My service coordinator - Grant was very professional, personal and knowledgeable. I enjoyed my service experience. Too bad I had to drive all the way from Jupiter. But it was worth it. All done til next personal and knowledgeable. I enjoyed my service experience. Too bad I had to drive all the way from Jupiter. But it was worth it. All done til next time 😊 More

by AHA1231 Verified Customer Verified Customer

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Easy scheduling, pleasant people, new facilities. Found some issues I was not aware of. Completed on time, All in all a positive experience. Will use them again some issues I was not aware of. Completed on time, All in all a positive experience. Will use them again More

by LLADEFIAN Verified Customer Verified Customer

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My experience at Sunrise Volkswagen was exceptional. Everyone at the dealership from the service representative, Grant Holzhauer, was professional, courteous, and knowledgeable. I would very much recomm Everyone at the dealership from the service representative, Grant Holzhauer, was professional, courteous, and knowledgeable. I would very much recommend Sunrise Volkswagen to anyone needing service and I will definitely return to Sunrise Volkswagen for future service. More

by Alan R. Verified Customer Verified Customer

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A truly wonderful experience. Grant my service advisor, was very helpful, professional, and personable. I would highly recommend this dealership to anyone. Also, the waiting area was clean and well stocked was very helpful, professional, and personable. I would highly recommend this dealership to anyone. Also, the waiting area was clean and well stocked with snacks and coffee. Thank you! More

by ROBTLANCE Verified Customer Verified Customer

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Grant and the service team go above and beyond to ensure your car is serviced on time and as planned. They are always in communication. your car is serviced on time and as planned. They are always in communication. More

by TERESAMARYRO Verified Customer Verified Customer

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This is an Excellent dealership! The staff are knowledgeable and friendly and the service department is Excellent! We are so thrilled to have this Volkswagen dealership within 20 miles of our hom knowledgeable and friendly and the service department is Excellent! We are so thrilled to have this Volkswagen dealership within 20 miles of our home! More

by YMMILLER9 Verified Customer Verified Customer

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The salesman worked his tail off in our behalf.The The salesman worked his tail off in our behalf. The dealership did not have their new 2020 vehicles washed and prepared for the big 0% promotion! The salesman worked his tail off in our behalf. The dealership did not have their new 2020 vehicles washed and prepared for the big 0% promotion! The vehicle we requested to test drive to purchase had a dead battery— They attempted to jump it but it was needing replaced. Why wasn’t this vehicle along with the other 2020 vehicles checked and prepared for the Big 0% event? We appreciated the free snacks and coffee available. That was extremely thoughtful! Things I would include is a Pepsi machine for workers as well as customers to purchase. We spent over four hours there for our purchase. Plus, we had made an hour and a half drive to get to the dealership from our home. The paperwork extended far over lunch time. We would have gotten lunch and returned but, we needed to sign lots of paperwork. The dealership Website was the very best one we found in our car search in Florida! Super job! A sad issue for us is the dealership fees charged. We compared our purchase to a purchase of a Chevy Traverse SUV new. And, the dealership fees are far more expensive. Registering of title fees...fees your dealership imposed not state / government imposed title fees. The dealership had already made an absorbent amount of money for the cost of the vehicle we purchased. Then the additional fees your dealership settled upon adding for handling the registration was an amount that discourages us from further purchases with your dealership and our track record for trading or purchasing new vehicles is generally every year and a half. Plus, we have family and friends ask us how we like our new vehicles. Two addition couples purchased a Chevy Traverse because of our sharing what features we loved about the vehicle when we purchased it. Two different couples have been considering purchasing new vehicles and have asked us specifically about our VW SUV purchase. Our experiences do make a difference in word of mouth testimonies and sharing of information. Additional suggestion for this dealership would be for the dealership to purchase promotional advertising on free ink pens through the sales. It helps the purchaser to recall Dealership name and have websites & phone numbers at their fingertips when asked by others about the dealership or when a question arises. Those can be written off as advertising. It has been nearly a month and we have not heard a word from our car loan bank. It would be helpful to encourage banks to make contact with their new clients within a shorter window of time. More

by RONLYNTHRASHER Verified Customer Verified Customer

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Grant in the Service department is so down-to-earth and pleasant, I feel like he is 100% on my side and always looking out for my best interests. I can sense when it's the opposite, Bravo to Grant with hi pleasant, I feel like he is 100% on my side and always looking out for my best interests. I can sense when it's the opposite, Bravo to Grant with his outstanding demeanor and character. More

by ROSEPOWER45 Verified Customer Verified Customer

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