Grant Lee

Envision Ford of Oxnard responded

I’m glad to hear Grant did a great job as your service writer and stayed conscientious with his follow-ups. Consistent communication and attention to detail make all the difference, and I’ll be sure to share your kind words with him. Thank you for trusting us with your service needs!

Envision Ford of Oxnard responded

I want to sincerely apologize for the experience you’ve described. A lack of communication, unanswered messages, difficulty finding your service advisor, and documentation errors are unacceptable and not reflective of the standards we set for our service department. I’m also very concerned to hear about your interaction with Grant Lee — courtesy and professionalism should be the foundation of every customer interaction. Your feedback is important, and I will be personally addressing these concerns with my service team to ensure they are corrected immediately. Clear communication and respect for our customers’ time must be non-negotiable, and I regret that you did not experience that during your visit. I would greatly appreciate the chance to speak with you directly so I can better understand what happened and work on making this right. — Nemer Sarriedine, General Mana

Envision Ford of Oxnard responded

I’m glad to hear Grant took such attentive and courteous care of you and that he followed up to keep you informed about your vehicle’s progress. Communication like that makes all the difference, and I’ll be sure to share your kind words with him. Thank you for trusting us with your service!

Envision Ford of Oxnard responded

I’m glad to hear Daniel took such great care of you and provided helpful, professional service when you brought your van in. He truly values our customers and works hard to make sure every visit is a positive one. I’ll be sure to share your kind words with him. Thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear our team did a great job with your oil change and brake service. At the same time, I understand your concern about pricing. We work hard to provide high-quality service using factory-trained technicians and genuine parts, and I’ll make sure your feedback is shared so we can continue to find ways to deliver value. Thank you for trusting us with your vehicle, and we look forward to serving you again.

Envision Ford of Oxnard responded

I’m glad to hear Grant is back and that he delivered excellent customer service on your F250. He takes a lot of pride in looking after our customers, and I’ll be sure to share your kind words with him. Thank you for your loyalty and for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. A rude or unhelpful interaction is unacceptable and not the level of customer service we strive to provide. I appreciate you bringing this to my attention, and I’ll be addressing it with my team to ensure it doesn’t happen again. Thank you for your honest feedback — it helps us improve and deliver the respectful, professional service you deserve.

Envision Ford of Oxnard responded

I’m glad to hear you received excellent, efficient service and that your advisor was so helpful throughout the process. That’s exactly the experience we want for every customer. Thank you for trusting us with your vehicle — we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear Johnnie really took the time to listen to your concerns and kept you updated on the parts and progress for your Fusion Hybrid. That kind of attention and communication is exactly what we strive for. I’ll be sure to share your kind words with him — thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!