Jose Castillo

Envision Ford of Oxnard responded

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your visit did not meet your expectations. We understand how frustrating it is when there is miscommunication regarding your invoice and when repairs take longer than originally promised. Clear communication and setting accurate expectations are essential, and we regret that we fell short. We're also disappointed to hear that interactions you witnessed between other customers and our team negatively impacted your experience. We strive to maintain a professional and welcoming environment for everyone, and we're sorry that wasn't reflected during your visit. We appreciate your honest feedback, and while we're glad you enjoyed the snacks, we know that's not what defines a great service experience. We'll use your comments to help improve our communication and customer service moving forward. Thank you for bringing these concerns to our attention. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for your feedback. We’re glad to hear you had a great experience purchasing your vehicle from us, but we’re sorry that your experience with our service department has been frustrating. We understand how important timely, efficient service is, and we regret that we have not met your expectations. Your comments are valuable and will be shared with our team as we continue working to improve our service processes and overall customer experience. We appreciate your honesty and your business. Thank you for giving us the opportunity to improve, and we hope to provide you with a much better service experience on your next visit. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you had such a positive experience and that our team took great care of you. We truly appreciate your kind words and encouragement. We’ll be sure to share your feedback with the team. Thank you for choosing Ford of Oxnard, and we look forward to serving you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear our team provided excellent service and kept you informed throughout the entire process. Clear communication and making sure our customers understand what’s happening with their vehicle are very important to us. We appreciate your trust and are thrilled to hear you’d come back again. We look forward to serving you in the future! — Ford of Oxnard Team

d.meadows.s506302 responded

Thanks Mike!

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear your experience left you feeling confident about coming back. That’s exactly the kind of trust we work hard to earn. We appreciate your business and look forward to continuing to provide you with great service in the future! — Ford of Oxnard Team