Grant Lee | Page 2

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear the service was excellent and efficient, and that Grant kept you informed about the progress and estimated cost before you approved the work. Clear communication is very important to us. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Grant was personable and kept you updated throughout the entire process. That kind of communication and care makes all the difference. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the thoughtful feedback! We’re glad to hear your service visit was a great experience and that your advisor took the time to explain the process and make you feel welcome. It’s also great to know the coupon redemption was smooth and handled comfortably—that’s exactly how it should be. We appreciate your trust and look forward to seeing you again on your next visit. Thanks for choosing us! — Ford of Oxnard Team

Envision Ford of Oxnard responded

We love hearing that — thank you! Grant Lee works hard to deliver consistent, top-notch service, and it means a lot that you continue to notice. We truly appreciate your loyalty and look forward to taking care of you every time you visit Envision Ford.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear Grant kept you informed, was professional and friendly, and clearly explained the service you were receiving. That kind of communication makes all the difference. We appreciate your trust and look forward to helping you again!

Envision Ford of Oxnard responded

Thank you so much for the kind words! We couldn’t agree more—Grant is truly exceptional, and we’re very lucky to have him on our team. He takes great pride in helping our customers, and your appreciation means a lot to him and all of us. Thank you for trusting us with your vehicle, and we look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you so much for sharing this heartfelt feedback. We’re truly glad to hear Grant understood your situation and made sure everything was handled efficiently and thoughtfully—especially knowing how important your time was as a 24-hour caregiver. Getting your oil change and tire sensor taken care of within your window, and navigating the premium extended warranty correctly, is exactly the kind of care and attention we strive to provide. We appreciate you spreading the word and trusting us with your vehicle. Please give our best to you and your husband, and don’t hesitate to reach out if you need anything in the future. — Envision Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the thoughtful feedback! We appreciate your patience and are glad to hear Grant kept you informed throughout the update. Clear communication makes all the difference, especially when timing changes. We’re also happy his preventative maintenance suggestions were helpful and gave you something to consider moving forward. Thank you for choosing us—we look forward to taking care of you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for your continued loyalty and kind words! We truly appreciate you trusting us with all of your service needs. Daniel’s promotion was well deserved, and we’re grateful for the impact he’s had on our customers. We’re also happy to hear Johnny Montano took fantastic care of you—he’ll appreciate the recognition. Thank you again for your trust, and we look forward to continuing to take great care of you. — Ford of Oxnard Team

david.dobson88 responded

Our truck sat there for 1 month. We dropped it off on December 22nd. We were told that we needed a new transmission. The cost 10K. We were shocked. The Ford F-150 was a 2019 with only 76K miles on it. Grant suggested that we call Ford customer service for financial aid. I did this. On January 8th I contacted Janae. She requested the information regarding the transmission from Grant. He sent the estimate to her. I heard nothing for another week. Grant then called and told me that Ford agreed to pay 40% of the cost. I agreed to that but requested to see that offer in writing. He also said that I was to pay the entire 10K in cash in my debit card. He then said the work would be done in 3 days. I contacted Ford customer service. I was told no such agreement existed. I was also told that under no circumstances pay the 10K in cash. Ford financial services does not work that way. Ford makes the agreement of Financial assistance with the dealership and we only pay the balance. At that time we decided to pick up our truck and take it to Ford in Thousand Oaks. As of this date we do not have our truck. We don't have a response from Ford financial services. We were charged $230.00 at Envision Ford for the diagnostics. I was shocked that I was lied to. It's been a horrible experience.