Gray Thompson | Page 18

Always great customer service, prompt scheduling. Friendly technicians and a great lobby to wait in. Oil change took 30 mins less than the quoted time so that was a bonus. Texting updates are fant Friendly technicians and a great lobby to wait in. Oil change took 30 mins less than the quoted time so that was a bonus. Texting updates are fantastic. More

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This is the third car we have bought from this dealer and has been a pleasurable experience every time no hassles, we will keep coming back. has been a pleasurable experience every time no hassles, we will keep coming back. More

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Extremely pleased with the work performed. On time with work performed and went over items most important to me. On time with work performed and went over items most important to me. More

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Had the worst experience with this dealership. No reimbursement for my Uber since the shuttle was not operating due to staff shortages. Got my bid back for $1,400 which I then decided to shop arou No reimbursement for my Uber since the shuttle was not operating due to staff shortages. Got my bid back for $1,400 which I then decided to shop around and the first place I called told me $700 max and $1,400 was a robbery. Declined the service and said I would be coming to get my car. Showed up to a $200 charge without letting me know there would be a large diagnostic fee. Walked away spending $230 for a Uber and diagnostic fee. My husband just bought a brand new jeep grand Cherokee summit in April from this dealership and we both will never return for future jeeps or services on our cars. What a scam. Worst customer service and attitude. Very disappointed in the stigma with women at auto shops but seems to be true here. More

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Car battery died and we towed to the shop. Clear communication from service technician and quick turnaround. Setting up an appointment and reaching someone on site however is not easy. The Clear communication from service technician and quick turnaround. Setting up an appointment and reaching someone on site however is not easy. They have an automated system and I’ve been rerouted/dropped frequently More

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Nate and Alex were exceptional, at the Jeep West location! Very attentive, informative and helpful. This is my forth vehicle purchase at Jeep West, and every experience has been incredible. Thank location! Very attentive, informative and helpful. This is my forth vehicle purchase at Jeep West, and every experience has been incredible. Thank you so much for making everything so easy and enjoyable. Nate and Alex, THANK YOU! You both were nothing short of a pleasure! More

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I purchased my first Jeep (2023 Wrangler Rubicon 4xe) from Ceasar Ortega in September and took delivery on October 25. I already knew what I wanted, but Ceasar took the time to ensure I was well informe from Ceasar Ortega in September and took delivery on October 25. I already knew what I wanted, but Ceasar took the time to ensure I was well informed about the Jeep I was buying and made it an excellent car buying experience. Ceasar provided periodic updates so I knew what stage of the build process the Jeep was in. Marco Valles was our Finance Manager. Even though we financed our Jeep though our credit union, Marco still provided awesome customer service. He help us go though all the service and protection plans and ensure we selected the ones that were right for me and my family This is the second new car we purchased from Autonation in 14 months (the second was a 2021 Ford Explorer Limited Hybrid from Littleton). I know they are independently owned and operated, but Autonation dealers know how to treat their customers. We'll definitely buy our next vehicle from Autonation when my daughter is ready to drive. More

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I feel that over the years at this location, the personnel has been exceptional in providing me with excellent service for my vehicles. personnel has been exceptional in providing me with excellent service for my vehicles. More

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I have been using this dealership for the last 8 years. I will never go anywhere else! I have had two Jeep Wranglers with them and all of my service done there. The service team is very friendly, helpful a I will never go anywhere else! I have had two Jeep Wranglers with them and all of my service done there. The service team is very friendly, helpful and care about their customers. They have taken the time to get to know me and provide me with the best service, tires and prices. Highly recommended! More

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I have never been disappointed by the service department of this dealership. They have always acted promptly for any serious problem I have had with my car and have given non-failing advice where needed. of this dealership. They have always acted promptly for any serious problem I have had with my car and have given non-failing advice where needed. I have been a customer for over 5 years. More

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