Gray Thompson | Page 8

It took 6 weeks to get my car repaired! Chrysler warranty failed to repair the engine correctly. They only replaced the damaged parts, they did NOT CORRECT the problem that caused the damag Chrysler warranty failed to repair the engine correctly. They only replaced the damaged parts, they did NOT CORRECT the problem that caused the damage ( the oil control valves on the MDS system, damage to the bearings and other engine components due to metal shavings in the oil). The engine should have been replaced. Chrysler has been replacing the engines when the MDS cam & lifters fail. This failure is caused by poor design of the oiling system in the gen 3 engines. I feel my engine should have been replaced also. Mike Doht tried to get a new engine, but was rejected by Chrysler warranty. I also believe the damaged parts BELONG to me, not Chrysler. I will be Joining the Class Action Law Suit against Chrysler! My complaint against the dealership is the long waiting time; the car was returned dirty; and the dealership offered no help with assisting with our loss of a vehicle. We had to rent a car and get bus transportation for Six weeks More

Report | Print

The dealership was very prompt and courtesy from the time I walked in the door to inquire into ordering a new vehicle and throughout the next four months waiting for the vehicle to arrive. Excellent experice I walked in the door to inquire into ordering a new vehicle and throughout the next four months waiting for the vehicle to arrive. Excellent expericence! More

Report | Print

Excellent experience. Ayden was a pleasure to work with. Best car buying experience in my lifetime. Ayden was a pleasure to work with. Best car buying experience in my lifetime. More

Report | Print

They are the only dealership that has serviced my Jeep. I have always been happy with the service they have provided. Service reps are knowledgeable, friendly and respectful. I have always been happy with the service they have provided. Service reps are knowledgeable, friendly and respectful. More

Report | Print

Brought my Renegade in for recall service, and the service manager I worked with was very nice and made me feel at ease and welcome. I was a little surprised that the dealership couldn't/didn't offer service manager I worked with was very nice and made me feel at ease and welcome. I was a little surprised that the dealership couldn't/didn't offer me some type of loaner as I wasn't able to have a vehicle for a entire week, but I managed to make it work. Just a suggestion, but management might want to consider situations like this as opportunities to help generate excitement in service customers to purchase a newer vehicle from the dealership. More

Report | Print

Friendly, knowledgeable, not sleazy feeling, great inventory and selection. Greeted immediately by a sales rep who helped us find the Jeep we were looking for. Management was slightly pushy but not un inventory and selection. Greeted immediately by a sales rep who helped us find the Jeep we were looking for. Management was slightly pushy but not uncomfortably so (their job is to generate revenue, we get it). Took our “no” answers seriously and let us take our time. More

Report | Print

Nate was great to deal with. he was extremely knowledgeable about the vehicle and all its functions. I would recommend him to anyone in the future. he was extremely knowledgeable about the vehicle and all its functions. I would recommend him to anyone in the future. More

Report | Print

The sales team is very good and helpful. Having to wait MONTHS to get a service appointment and when finally getting my car in being told that they had to order parts and I would have to bri Having to wait MONTHS to get a service appointment and when finally getting my car in being told that they had to order parts and I would have to bring it back in the following month for another multi-day appointment is VERY disappointing. We would like to be able to drive our Wagoneer that is LESS THAN A YEAR OLD, but not being able to get it serviced when there's clearly a warranty issue with the rotors makes us wary of driving it on any long road trips. Unsatisfied. More

Report | Print

I made a routine appointment and although I did have to wait three weeks to get in, they were timely and professional and even helped me with some last minute additional work. Danielle did a great job. wait three weeks to get in, they were timely and professional and even helped me with some last minute additional work. Danielle did a great job. More

Report | Print

Everyone is friendly and nice. They always take care of my service needs! I love this place They always take care of my service needs! I love this place More

Report | Print