Gray Thompson | Page 9

Brought my Renegade in for recall service, and the service manager I worked with was very nice and made me feel at ease and welcome. I was a little surprised that the dealership couldn't/didn't offer service manager I worked with was very nice and made me feel at ease and welcome. I was a little surprised that the dealership couldn't/didn't offer me some type of loaner as I wasn't able to have a vehicle for a entire week, but I managed to make it work. Just a suggestion, but management might want to consider situations like this as opportunities to help generate excitement in service customers to purchase a newer vehicle from the dealership. More

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Friendly, knowledgeable, not sleazy feeling, great inventory and selection. Greeted immediately by a sales rep who helped us find the Jeep we were looking for. Management was slightly pushy but not un inventory and selection. Greeted immediately by a sales rep who helped us find the Jeep we were looking for. Management was slightly pushy but not uncomfortably so (their job is to generate revenue, we get it). Took our “no” answers seriously and let us take our time. More

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Nate was great to deal with. he was extremely knowledgeable about the vehicle and all its functions. I would recommend him to anyone in the future. he was extremely knowledgeable about the vehicle and all its functions. I would recommend him to anyone in the future. More

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The sales team is very good and helpful. Having to wait MONTHS to get a service appointment and when finally getting my car in being told that they had to order parts and I would have to bri Having to wait MONTHS to get a service appointment and when finally getting my car in being told that they had to order parts and I would have to bring it back in the following month for another multi-day appointment is VERY disappointing. We would like to be able to drive our Wagoneer that is LESS THAN A YEAR OLD, but not being able to get it serviced when there's clearly a warranty issue with the rotors makes us wary of driving it on any long road trips. Unsatisfied. More

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I made a routine appointment and although I did have to wait three weeks to get in, they were timely and professional and even helped me with some last minute additional work. Danielle did a great job. wait three weeks to get in, they were timely and professional and even helped me with some last minute additional work. Danielle did a great job. More

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Everyone is friendly and nice. They always take care of my service needs! I love this place They always take care of my service needs! I love this place More

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We’ve been Jeep customers for 30 years. Specifically, we’ve been this dealership customers the throughout those years. Our recent experience was one we have grown to expect. From Chris i Specifically, we’ve been this dealership customers the throughout those years. Our recent experience was one we have grown to expect. From Chris in Sales to Brandon in finance, we left with our sparkling new Jeep Summit as happy as always. More

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I made an appointment to fix an extended warranty item and look at a check engine light. The soonest they could get me in was 5 weeks later. Due to a trip I let them know I needed the Jeep back within 1 1 and look at a check engine light. The soonest they could get me in was 5 weeks later. Due to a trip I let them know I needed the Jeep back within 1 1/2 days. When I checked it in for the repairs for my 8:15 am appointment time, I mentioned the timing requirement again. Nothing was said either time. That day I never heard about the status of my vehicle so I called them at the end of the day. I was told the service tech had not even looked at my car and it could be 1-2 days before that happened. I was also told that it could take 2-4 days after the diagnosis before they got approval from the 3rd party extended warranty company, and then the repairs needed to take place depending on parts availability. Bottom line, it is a minimum of 1 week that you need to leave your car for repairs that used to take 1-2 days. There were no expectations set for the new timeline they operate under and no communications to me about the extended process to get your vehicle repaired. I have another appointment 3 weeks from now to take it in again and start over. Not happy at all. Poor communications and no expectations given. Poor way to run a business. More

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As always, the service department was extremely helpful, friendly, and efficient in servicing my Jeep. Kevin, his team, and technicians are very professional, considerate, and greatly appreciated for the w friendly, and efficient in servicing my Jeep. Kevin, his team, and technicians are very professional, considerate, and greatly appreciated for the work they do and how well they do it! More

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Got my recalls done quickly and efficiently. They listened to my concerns and addressed them appropriately! They listened to my concerns and addressed them appropriately! More

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