Greg Bramble

2.5 hours for an oil change. Friendly service, but it took way too long. Didn’t even move my car in for service for about an hour. took way too long. Didn’t even move my car in for service for about an hour. More

by MATTSTETTER Verified Customer Verified Customer

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It wasn't the worse service situation I've been in. The dealership is small as is the waiting room with no coffee/tea. I got the car back and the outside was dripping wet. I think they 'washed' the veh The dealership is small as is the waiting room with no coffee/tea. I got the car back and the outside was dripping wet. I think they 'washed' the vehicle but didn't dry it. I went to the car wash after this. The important part is the work seemingly was done sufficiently. More

by TIMOTHYOLIVER1 Verified Customer Verified Customer

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I would not take my car anywhere else! Staff is always professional and knowledgeable and obviously very well-managed. Staff is always professional and knowledgeable and obviously very well-managed. More

by smbarno Verified Customer Verified Customer

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Excellent advice from the service advisor Greg made the difference to get the right work done difference to get the right work done More

by TRACIJEFFD Verified Customer Verified Customer

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My experience was pleasant. . I just have a problem of how they charged me 299.00 at closing… I don’t remember consenting to this as I declined every thing else… clarity should b . I just have a problem of how they charged me 299.00 at closing… I don’t remember consenting to this as I declined every thing else… clarity should be a priority as to not confuse the customer… I told them to take it off.. they wouldn’t do it…other than that my experience was good:) More

by BBKING100 Verified Customer Verified Customer

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Great service. Provided transportation home and called when ready. Everyone was pleasant in the department. Provided transportation home and called when ready. Everyone was pleasant in the department. More

by HACKETTS1 Verified Customer Verified Customer

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The staff is always very professional and knowledgeable. The quality of work is also excellent. The quality of work is also excellent. More

by SCUZZSAW Verified Customer Verified Customer

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Always easy to work with. I enjoy being able to make the appointment online. Thanks. I enjoy being able to make the appointment online. Thanks. More

by TZ Verified Customer Verified Customer

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My only service experience was for a recall and it took him 5 minutes or less to remove the part until the new part arrives. In and out in ten minutes. him 5 minutes or less to remove the part until the new part arrives. In and out in ten minutes. More

by skshawlaw Verified Customer Verified Customer

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I’ve been a loyal customer here for nearly a decade. I’ve bought not one, but two Volkswagens from this dealership. I’ve always kept up with my oil changes, warranty checks, and milestone services — all I’ve bought not one, but two Volkswagens from this dealership. I’ve always kept up with my oil changes, warranty checks, and milestone services — all done right here. I’ve spent thousands of dollars with them over the years. So imagine my shock when they tried to blatantly take advantage of me during a recent service appointment. I brought my car in for a scheduled multi-point inspection — nothing out of the ordinary. Last year, this same dealership diagnosed a major issue: a broken coolant housing, quoted at $1,800. So, naturally, I expected some kind of update or reference to that during this visit. Instead, they tried to rush me through checkout, telling me everything looked fine — no issues found. No mention of the coolant housing. No mention of the headlight that’s clearly out. No mention of the worn brakes, the ongoing oil leak, or the same exact issue they diagnosed just last year. When I called them out, they brushed me off and even insinuated I was making it up. That is, until I pulled out seven years' worth of service paperwork — from them — including the one where they diagnosed the coolant housing problem themselves. So which is it? Were they lying last year when they said I needed an $1,800 repair? Or are they lying now when they say nothing is wrong? Either way, it’s dishonest. And it’s theft. Do not buy a car here. Do not service your vehicle here. They will lie, they will overcharge, and when you catch them, they’ll treat you like a nuisance instead of a long-time customer. Shame on them. More

by lynchberg333 Verified Customer Verified Customer

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