Greg Bramble

Everything went smoothly. But we old timers would appreciate being reminded that when we turn a car in, we need to bring the title, registration, and an updated insurance ca But we old timers would appreciate being reminded that when we turn a car in, we need to bring the title, registration, and an updated insurance card to drive the demo. Also, being charged for an annual inspection and being told at the same time that the car should be sent out to pasture was disappointing.. Especially since I bought a new car in the next room. More

by FMORRISS Verified Customer Verified Customer

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In July, I had an appointment for a ticking noise under the hood on the passenger side. Greg of the service dept took us outside to listen to the engine. He recognized it immediately and confirmed that the the hood on the passenger side. Greg of the service dept took us outside to listen to the engine. He recognized it immediately and confirmed that the replacement part was in the shop. VW was able to replace the recirculation flap motor, and we picked up the car the next day, such a relief because I had a 100 mile drive the next day. I depend on the Joseph VW Service Dept, and they ALWAYS come through! All staff I deal with Joseph VW are very friendly and very helpful. More

by Mary M Verified Customer Verified Customer

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In mid-August, I made an appointment to have a tire checked; we thought the tire had a slow leak. As it turned out, three of my tires had issues! Reggie worked things out with repair of one, acquiring checked; we thought the tire had a slow leak. As it turned out, three of my tires had issues! Reggie worked things out with repair of one, acquiring two new ones, rotating tires, and putting on the spare—so I could use the car that night and come back the next day for the new tires. Reggie explained each step along the way. He is friendly and thorough; I trust his expertise!! Thanks Joseph VW! More

by Mary M Verified Customer Verified Customer

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Service was fine. People were nice. It’s too expensive for the simple things but that’s what you should expect at a VW dealer. But do not let them wash your car! I j People were nice. It’s too expensive for the simple things but that’s what you should expect at a VW dealer. But do not let them wash your car! I just had my car detailed to get all of the paint swirls out and all it took was one single wash from them and they are back… I had been so careful doing touchless washes to keep the swirls out and now I need to get paint correction done again. More

by Riley Verified Customer Verified Customer

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I ran over a piece of metal on the highway. It destroyed my tire and the rim. They were able to get a new rim ordered and a new tire installed in short order. They help make an annoying situati It destroyed my tire and the rim. They were able to get a new rim ordered and a new tire installed in short order. They help make an annoying situation less annoying. More

by DIEHOSE Verified Customer Verified Customer

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Worked me in to a busy Friday schedule to get me on my way and accommodate a last minute request. way and accommodate a last minute request. More

by THOMSOND Verified Customer Verified Customer

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2.5 hours for an oil change. Friendly service, but it took way too long. Didn’t even move my car in for service for about an hour. took way too long. Didn’t even move my car in for service for about an hour. More

by MATTSTETTER Verified Customer Verified Customer

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It wasn't the worse service situation I've been in. The dealership is small as is the waiting room with no coffee/tea. I got the car back and the outside was dripping wet. I think they 'washed' the veh The dealership is small as is the waiting room with no coffee/tea. I got the car back and the outside was dripping wet. I think they 'washed' the vehicle but didn't dry it. I went to the car wash after this. The important part is the work seemingly was done sufficiently. More

by TIMOTHYOLIVER1 Verified Customer Verified Customer

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I would not take my car anywhere else! Staff is always professional and knowledgeable and obviously very well-managed. Staff is always professional and knowledgeable and obviously very well-managed. More

by smbarno Verified Customer Verified Customer

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Excellent advice from the service advisor Greg made the difference to get the right work done difference to get the right work done More

by TRACIJEFFD Verified Customer Verified Customer

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