Greg Bramble | Page 5

I’ve been a loyal customer here for nearly a decade. I’ve bought not one, but two Volkswagens from this dealership. I’ve always kept up with my oil changes, warranty checks, and milestone services — all I’ve bought not one, but two Volkswagens from this dealership. I’ve always kept up with my oil changes, warranty checks, and milestone services — all done right here. I’ve spent thousands of dollars with them over the years. So imagine my shock when they tried to blatantly take advantage of me during a recent service appointment. I brought my car in for a scheduled multi-point inspection — nothing out of the ordinary. Last year, this same dealership diagnosed a major issue: a broken coolant housing, quoted at $1,800. So, naturally, I expected some kind of update or reference to that during this visit. Instead, they tried to rush me through checkout, telling me everything looked fine — no issues found. No mention of the coolant housing. No mention of the headlight that’s clearly out. No mention of the worn brakes, the ongoing oil leak, or the same exact issue they diagnosed just last year. When I called them out, they brushed me off and even insinuated I was making it up. That is, until I pulled out seven years' worth of service paperwork — from them — including the one where they diagnosed the coolant housing problem themselves. So which is it? Were they lying last year when they said I needed an $1,800 repair? Or are they lying now when they say nothing is wrong? Either way, it’s dishonest. And it’s theft. Do not buy a car here. Do not service your vehicle here. They will lie, they will overcharge, and when you catch them, they’ll treat you like a nuisance instead of a long-time customer. Shame on them. More

by lynchberg333 Verified Customer Verified Customer

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They took care of my financing. Thank you Tyler and Michael and most of all, thank you Richard. Thank you Tyler and Michael and most of all, thank you Richard. More

by orr17 Verified Customer Verified Customer

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Matt worked diligently and thoroughly. He was very insightful and did stellar work. Also spoke with Martin about possibly finding a new car. He was knowledgeable and attentive, knew exa He was very insightful and did stellar work. Also spoke with Martin about possibly finding a new car. He was knowledgeable and attentive, knew exactly what we needed! 10/10 would come back. More

by JONHART340 Verified Customer Verified Customer

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Ryan and Phillip were awesome to work with--looking forward to many great years with our new Atlas!! forward to many great years with our new Atlas!! More

by eahp99 Verified Customer Verified Customer

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Service was top notch as always. I was greeted immediately upon entering the service department. The explanation of service was explained, and the car was ready in the time frame t I was greeted immediately upon entering the service department. The explanation of service was explained, and the car was ready in the time frame that was promised. The waiting area was also decent. More

by LMillz Verified Customer Verified Customer

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They were attentive and seemed to get the issue fixed. However, the car smelled strongly of gasoline for two weeks However, the car smelled strongly of gasoline for two weeks More

by stix2030 Verified Customer Verified Customer

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If you remember 97X, The Future of Rock and Roll, you remember the commercials for Northland Volkswagen. I was a customer then, and I remain a customer of the talented service team at (now) Joseph Volks remember the commercials for Northland Volkswagen. I was a customer then, and I remain a customer of the talented service team at (now) Joseph Volkswagen. The radio station is gone, but the excellent VW service survives. More

by dchestoncox Verified Customer Verified Customer

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The dealership is great. I bring my car there anytime there is a problem and they get me taken care of. I bring my car there anytime there is a problem and they get me taken care of. More

by PLYGTX70 Verified Customer Verified Customer

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Excellent service. Very thorough during the diagnostic process. Answered all my questions and answered it where I could understand it. Very thorough during the diagnostic process. Answered all my questions and answered it where I could understand it. More

by TENORCHIC Verified Customer Verified Customer

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The service department is very professional and provides great communication. Easy to work with these folks. great communication. Easy to work with these folks. More

by MPILLIG Verified Customer Verified Customer

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