Service was great and fast to my service needs as always.
My service advisor explained everything.
My service advisor explained everything.
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by linken6060
Service Price Transparency
Other Employees Tagged:
Mr. Sullivan
Aug 10, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I bought my Escape at Maxwell and have had it serviced
there for the last 9+ years. Excellent service , I rely on them to keep my car in great shape.
there for the last 9+ years. Excellent service , I rely on them to keep my car in great shape.
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by lahrens715
Service Price Transparency
Other Employees Tagged:
Megan Christensen
Aug 10, 2025 -
Group 1 Ford of South Austin responded
Hi, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Jonathan, service advisor was amazing.
Very personal. Explain the process and accepted responsibility when part need was not in stock. I'll keep coming back to Maxwell.
Very personal. Explain the process and accepted responsibility when part need was not in stock. I'll keep coming back to Maxwell.
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by elliott.e.eric
Service Price Transparency
Other Employees Tagged:
Jonathan M.
Aug 09, 2025 -
Group 1 Ford of South Austin responded
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The team at Maxwell is fantastic.
From Josh in sales to Finance and service. I have had a wonderful experience
From Josh in sales to Finance and service. I have had a wonderful experience
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by Jbrownblue3
Service Price Transparency
Other Employees Tagged:
Josh and John
Aug 09, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
Stopped in after work for an oil change,air filter &
break fluid flush. Was helped right away with my advisor Shaff Sheikh , who was very friendly and helpful. I didn’t wait very long & was sent a video
break fluid flush. Was helped right away with my advisor Shaff Sheikh , who was very friendly and helpful. I didn’t wait very long & was sent a video of my truck behind in the service area with information on my truck.
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by Lindaseiders2112
Service Price Transparency
Other Employees Tagged:
Shaff Sheikh
Aug 05, 2025 -
Group 1 Ford of South Austin responded
Hi, thanks for your praise and kind comments about Shaff. We are always more than happy to assist you if anything else comes up. Take care!
Absolutely the worst dealership I’ve ever been to the
constant grind and hustle to get you in and out is ridiculous I took my autistic child and after being there for 6 hours and overhearing the financin
constant grind and hustle to get you in and out is ridiculous I took my autistic child and after being there for 6 hours and overhearing the financing dept saying they could care less how long I wait is ridiculous I wanted to leave but the salesperson was running like a chicken with his head cut off to get Me to stay even following me to my vehicle and even calling me when we went to go get lunch down the street at whataburger finally I get my vehicle and three weeks later I’m t boned I go back to the dealership to see what can be done and my salesperson Troy didn’t care of course
On to the next sale but what is crazy is he has the nerve to text me last week to say if I can please give him a five star review that’s incredible to text a man on his personal line months later not even asking if I’m okay or
My brand new
Truck but you ask for a review I will never do business there again and I warn you guys to buy somewhere else!
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by Isaacgflex512
Other Employees Tagged:
Troy malovey
Aug 04, 2025 -
Group 1 Ford of South Austin responded
We regret that your customer service experience fell short of our standards. Your concerns matter, and we are committed to making this right. I would appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution.
Ryan Scott, Used Vehicle Sales Manager
Maxwell Ford | ryanscott@group1auto.com
Aug 04, 2025 -
Isaacgflex512 responded
How do I respond you didn’t even leave a number to call you
Aug 06, 2025 -
Isaacgflex512 responded
In response to the email provided by Ryan Scott, I did not receive a reply. I strongly advise against considering this dealership, as my experience has been overwhelmingly negative. Despite the dealership’s apparent disdain for me as a customer, I find it even more unpleasant to have purchased from them.
Stephen was amazing.
We told him what we wanted and he got us exactly what we asked for. Chris the Business Manager was great as well
We told him what we wanted and he got us exactly what we asked for. Chris the Business Manager was great as well
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by jimlaura0905
Other Employees Tagged:
Stephen and Chris
Aug 03, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
We are very happy with the purchase of our new Ford
Escape! Thanks to the help and kindness of Troy, a sensational salesman and an excellent person! He has always been helpful in all the vehicle matter
Escape! Thanks to the help and kindness of Troy, a sensational salesman and an excellent person! He has always been helpful in all the vehicle matters we make with you! Thank you.
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by guillermotrujillo1
Other Employees Tagged:
Troy
Aug 03, 2025 -
Group 1 Ford of South Austin responded
Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Troy was my point person, and he was amazing to deal
with. Smooth, easy personality and dang, he made my dream truck a reality. Couldn’t be happier.
with. Smooth, easy personality and dang, he made my dream truck a reality. Couldn’t be happier.
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by mfinn1180
Aug 01, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to Troy here at Maxwell Ford! Thank you again, and have a fantastic day!
We were very pleased with our experience at Maxwell.
The staff was very courteous and professional.
The staff was very courteous and professional.
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by ronnau12
Other Employees Tagged:
Harrison
Aug 01, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We hope you have a great day!