Nico was amazing from
the moment I pulled up until I
left. I was in and out less than an hour.
left. I was in and out less than an hour.
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by pamela_nisbet
Service Price Transparency
Jun 26, 2025 -
Group 1 Ford of South Austin responded
Hello, we're happy you found Nico to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service writer, Kyle, was very professional, courteous
and accommodating. I plan on requesting him every time my vehicle needs service.
and accommodating. I plan on requesting him every time my vehicle needs service.
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by Lisa W
Service Price Transparency
Other Employees Tagged:
Kyle Lunning
Jun 25, 2025 -
Group 1 Ford of South Austin responded
Hello Lisa, we're happy you found Kyle to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
Good dealership.
Service is normally consistent. Wish they were not commissioned based because at times they add service items without my knowledge.
Service is normally consistent. Wish they were not commissioned based because at times they add service items without my knowledge.
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by Dfergusonatx
Service Price Transparency
Jun 25, 2025 -
Group 1 Ford of South Austin responded
Thank you for your review! We value your feedback and are always working to improve our service. We understand your concern and will work towards better communication with our customers moving forward. If you have any further concerns, please don’t hesitate to reach out directly—we’re here to help.
Greg Kimball, General Manager
I live 5 miles from Ford in Badtrop and will travel 25
miles to this Ford in Austin always excellent experience with guys that work here . Especially Jonathan my tech who has helped me several times. Ver
miles to this Ford in Austin always excellent experience with guys that work here . Especially Jonathan my tech who has helped me several times. Very experienced and knowledgeable.
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by Diana
Service Price Transparency
Other Employees Tagged:
Jonathan from Del Valle
Jun 23, 2025 -
Group 1 Ford of South Austin responded
Hi Diana, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
I was amazed when I drove up to the dealership and saw
the volume of vehicles, it was incredible! I had already worked with a salesman but when I got out of my truck, there were a few super nice salesmen
the volume of vehicles, it was incredible! I had already worked with a salesman but when I got out of my truck, there were a few super nice salesmen quick to offer help, they directed me to the salesman I was dealing with. This was an all around great experience, Jose Ochoa was a great salesman and just a great guy to deal with.
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by bryantr69
Jun 20, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thank you, and have a fantastic day!
Valet service appreciated
Zishan easy to deal with-will
continue with this dealership thank you
continue with this dealership thank you
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by Gmsedwards
Service Price Transparency
Other Employees Tagged:
Zishan
Jun 21, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Tried to oversell, didn't rotate my tires.
Tried to charge me for oil change even though I have the maintenance plan. The bed liner installed by them doesn't fit correctly, was told there w
Tried to charge me for oil change even though I have the maintenance plan. The bed liner installed by them doesn't fit correctly, was told there was nothing they could do. The door guards installed by them have never fit correctly, was told there was nothing they could do. I have bought two cars from this dealer and will likely not be back.
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by kkading50
Service Price Transparency
Be aware Bait and switch!
!!
They added $2000 on top the listed price, claiming it's the cost of CPO.
!!
They added $2000 on top the listed price, claiming it's the cost of CPO.
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by JB ford
Other Employees Tagged:
Simon, Eric and Daniel
Jun 18, 2025 -
Group 1 Ford of South Austin responded
Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at ryanscott@group1auto.com so we can discuss this further.
Ryan Scott
Used Vehicle Sales Manager - Maxwell Ford
ryanscott@group1auto.com
Jun 18, 2025 -
JB ford responded
I emailed you twice asking why you added $2000 on top the listed price and no response.
Unfortunately, I was charged for a recall diagnostic test
that failed, which resulted in a poor experience.
that failed, which resulted in a poor experience.
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by jesssimp
Service Price Transparency
Jun 17, 2025 -
Group 1 Ford of South Austin responded
We appreciate the feedback and we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution.
John Sullivan
Service Manager- Maxwell Ford
jsullivan@Group1Auto.com
Their service and help was exceptional throughout the
process and even after purchasing the vehicle I am still in contact.
process and even after purchasing the vehicle I am still in contact.
More
by arf.umatiya100
Other Employees Tagged:
Sirhiy
Jun 16, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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