Very fast and friendly service!
I will go back there next time I need service.
I will go back there next time I need service.
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by wfjsvtx
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jan 12, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a friendly and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Best experience I have had getting my car serviced.
Most of the time they act like could care less about my business - the person that helped this week made me feel
Welcome and went above and beyond
Most of the time they act like could care less about my business - the person that helped this week made me feel
Welcome and went above and beyond
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by bwhitaker41
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jan 12, 2024 -
Group 1 Ford of South Austin responded
We are glad to hear that you had a positive experience getting your car serviced recently. It's unfortunate when customer service falls short, but it's wonderful that the person who assisted you this time made you feel welcome and went above and beyond. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
As typical, I am again very disappointed in the
performance from Maxwell Ford. First of all, one of the service recommendations was to replace the crankcase filter to the tune of $1,100. Looking
performance from Maxwell Ford. First of all, one of the service recommendations was to replace the crankcase filter to the tune of $1,100. Looking under the hood, our vehicle doesn’t even have this system. Trying to figure out why this was even recommended. Additionally, I checked the oil level when we got back to the house. Oil level was a full quart low. I had to go to the auto parts store to purchase and add the oil. My guess is because our vehicle has the 2.0 liter Ecoboost engine as opposed to the 1.6 liter. The oil capacity for the engines are different. They need to remind their technicians about this. And finally, the reason we took the vehicle in was for an oil leak. After getting the vehicle back in the garage, there are still oil drips on the floor. Not as bad but for a $2,400 repair job, I would expect no leaks at all.
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by lindsayw
Service Price Transparency
Other Employees Tagged:
Steve Cargo, John Evans
Apr 06, 2024 -
Group 1 Ford of South Austin responded
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Apr 09, 2024 -
Group 1 Ford of South Austin responded
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Jim May
Service Director
jmay@maxwellford.com
My service was amazing.
I was well cared for and the service was speedy. My agent was wonderful. He was kind attentive and astute. He helped provide a layer of comfort at an
I was well cared for and the service was speedy. My agent was wonderful. He was kind attentive and astute. He helped provide a layer of comfort at an uncertain time.
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by 3DJ
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jan 09, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Friendly Professional and easy to deal with.
Salesman actually listened to what I needed and the sales manager offered a price within the range I was looking to spend. Finance worked the deal wi
Salesman actually listened to what I needed and the sales manager offered a price within the range I was looking to spend. Finance worked the deal with no surprises and secured a rate with the payment where I wanted it. Great Job Guys. See you on the next Ford.
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by Jds3905
Other Employees Tagged:
Steve Cargo, Ike and Daniel
Jan 05, 2024 -
Group 1 Ford of South Austin responded
Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service center that communicated well on the status
on my car and the workingbbeing done.
on my car and the workingbbeing done.
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by mjallen77
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Melos
Jan 05, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Great service and attentiveness.
Will never go anywhere else. Everything was done in a timely manner.
Will never go anywhere else. Everything was done in a timely manner.
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by abgarci1985
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Robert Aguilar
Jan 03, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Very clean very organized great customer service by Zack
I think that was his name/loved the video too it was great
I think that was his name/loved the video too it was great
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by amir.emamian
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Zack
Dec 28, 2023 -
Group 1 Ford of South Austin responded
Thank you for your kind words for our staff, we appreciate it!
Megan was so helpful in getting my repairs done.
Daily follow ups and never backing down no matter how rough it got. She is the best service rep i have ever had!
Daily follow ups and never backing down no matter how rough it got. She is the best service rep i have ever had!
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by jodyjbreaux
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Megan #2
Dec 28, 2023 -
Group 1 Ford of South Austin responded
It's fantastic to hear that you had a great experience and that Megan provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Thank you to the Maxwell team for getting the deal done,
especially Troy, Diego and Chris!
especially Troy, Diego and Chris!
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by Clint R
Other Employees Tagged:
Steve Cargo
Dec 27, 2023 -
Group 1 Ford of South Austin responded
Congratulations on your new vehicle! We are thrilled that Troy, Diego, and Chris provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
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