Amazing service from both John Evans and the service
team. We bring all of our service trucks and personal vehicles here
team. We bring all of our service trucks and personal vehicles here
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by JHERNANDEZ48
Service Price Transparency
Other Employees Tagged:
Steve Cargo, John Evans
Jan 26, 2024 -
Group 1 Ford of South Austin responded
It's fantastic to hear that you had a great experience and that John and our service team provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Got my maintenance done recently.
Fast service, friendly staff and great price. Completed all my requests
Fast service, friendly staff and great price. Completed all my requests
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by buaa_wjy
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jan 23, 2024 -
Group 1 Ford of South Austin responded
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Our service rep was great!
She made sure to give me all the information on what recalls i had and wjat it would take to get them done
She made sure to give me all the information on what recalls i had and wjat it would take to get them done
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by Macblazer
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Jackie
Jan 23, 2024 -
Group 1 Ford of South Austin responded
Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Painless process.
Quickly in and out. Informative. Work with me on the trade in and cost of vehicle.
Quickly in and out. Informative. Work with me on the trade in and cost of vehicle.
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by Donny
Other Employees Tagged:
Steve Cargo, Troy Malovey
Jan 19, 2024 -
Group 1 Ford of South Austin responded
It's great to hear that your car-buying process was painless, quick, and informative. Working with you on the trade-in and cost of the vehicle adds to a positive customer experience. Enjoy your new vehicle and safe travels!
Eddie Sifuentes was very helpful and friendly.
Most importantly he helped make the financial deal that we needed. He will do the same for you. Ask for Eddie.
Most importantly he helped make the financial deal that we needed. He will do the same for you. Ask for Eddie.
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by Tbarker
Other Employees Tagged:
Steve Cargo
Jan 17, 2024 -
Group 1 Ford of South Austin responded
Congratulations on your new vehicle! We are thrilled that Eddie provided you with a helpful and friendly sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Se les recomienda son muy amables un dealer muy eficaz
con muchas ofertas con mucho trabajo sigan adelante
con muchas ofertas con mucho trabajo sigan adelante
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by amadotrujillo1974
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jan 12, 2024 -
Group 1 Ford of South Austin responded
¡Estamos encantados de saber que tuvo una experiencia eficiente y amigable! ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.
Very fast and friendly service!
I will go back there next time I need service.
I will go back there next time I need service.
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by wfjsvtx
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jan 12, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a friendly and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Best experience I have had getting my car serviced.
Most of the time they act like could care less about my business - the person that helped this week made me feel
Welcome and went above and beyond
Most of the time they act like could care less about my business - the person that helped this week made me feel
Welcome and went above and beyond
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by bwhitaker41
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jan 12, 2024 -
Group 1 Ford of South Austin responded
We are glad to hear that you had a positive experience getting your car serviced recently. It's unfortunate when customer service falls short, but it's wonderful that the person who assisted you this time made you feel welcome and went above and beyond. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
As typical, I am again very disappointed in the
performance from Maxwell Ford. First of all, one of the service recommendations was to replace the crankcase filter to the tune of $1,100. Looking
performance from Maxwell Ford. First of all, one of the service recommendations was to replace the crankcase filter to the tune of $1,100. Looking under the hood, our vehicle doesn’t even have this system. Trying to figure out why this was even recommended. Additionally, I checked the oil level when we got back to the house. Oil level was a full quart low. I had to go to the auto parts store to purchase and add the oil. My guess is because our vehicle has the 2.0 liter Ecoboost engine as opposed to the 1.6 liter. The oil capacity for the engines are different. They need to remind their technicians about this. And finally, the reason we took the vehicle in was for an oil leak. After getting the vehicle back in the garage, there are still oil drips on the floor. Not as bad but for a $2,400 repair job, I would expect no leaks at all.
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by lindsayw
Service Price Transparency
Other Employees Tagged:
Steve Cargo, John Evans
Apr 06, 2024 -
Group 1 Ford of South Austin responded
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Apr 09, 2024 -
Group 1 Ford of South Austin responded
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Jim May
Service Director
jmay@maxwellford.com
My service was amazing.
I was well cared for and the service was speedy. My agent was wonderful. He was kind attentive and astute. He helped provide a layer of comfort at an
I was well cared for and the service was speedy. My agent was wonderful. He was kind attentive and astute. He helped provide a layer of comfort at an uncertain time.
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by 3DJ
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jan 09, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
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