Purchased a vehicle that was suppose to be certified.
Was told when buying vehicle the price listed did not include the certification.
After multiple issues, truck was in the shop to only be told the
Was told when buying vehicle the price listed did not include the certification.
After multiple issues, truck was in the shop to only be told the repairs were under warranty I purchased and not blue certified. The nearly 1,000 paid for certified sticker, equated to nothing more than a label.
Terrible deceptive practices.
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by william D.
Other Employees Tagged:
John, sales man- service dept mgmt team and other sales mgmt team.
Nice group of people.
Fast and friendly service. you will not be disappointed. Ask for Jackie…she will take good care of you.
Fast and friendly service. you will not be disappointed. Ask for Jackie…she will take good care of you.
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by abrown6597
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Jackie Woira
Sep 22, 2023 -
Group 1 Ford of South Austin responded
Thank you for your acknowledgment of Jackie’s professionalism and dedication! It will be our pleasure to assist you again with any automotive services you may have in the future.
Eddie Sifuentes Helped me in the best way possible.
He understood my situation and what I was working with and made the impossible possible. Definitely would recommend getting with him to get your drea
He understood my situation and what I was working with and made the impossible possible. Definitely would recommend getting with him to get your dream car!
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by Espiriaalexander
Other Employees Tagged:
Steve Cargo
Sep 23, 2023 -
Group 1 Ford of South Austin responded
We are glad we could help!
Extremely fast and very well organized.
The crew was super friendly and polite. Was in and out with my oil change I would say under an hour.
The crew was super friendly and polite. Was in and out with my oil change I would say under an hour.
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by Blandryan083
Service Price Transparency
Other Employees Tagged:
Steve Cargo, I cannot remember any names, I am not very good at paying attention on my off days.
Sep 22, 2023 -
Group 1 Ford of South Austin responded
Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Services great price is reasonable and Andrew always
takes good care of me I bought my last five trucks and two cars from Maxwell. Keep up the good work.
takes good care of me I bought my last five trucks and two cars from Maxwell. Keep up the good work.
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by tgibbs10
Other Employees Tagged:
Steve Cargo
Sep 23, 2023 -
Group 1 Ford of South Austin responded
It's fantastic to hear that you've had great service at Maxwell Ford and that Andrew consistently takes good care of you. Loyalty like yours, having bought five trucks and two cars from us, speaks volumes about the quality of our service and the trust we've built with you. Thank you for your kind words, and we appreciate your continued business.
Troy and Diego went over and beyond to take care of me
and my family. The customer service was the best we have received at any dealership
and my family. The customer service was the best we have received at any dealership
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by DonRon
Other Employees Tagged:
Steve Cargo, Troy and Diego
Sep 07, 2023 -
Group 1 Ford of South Austin responded
We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Eddie Sifuentes helped us get the best vehicle we can
hope for. Left with a smile and a brand new Maverick.
hope for. Left with a smile and a brand new Maverick.
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by Marcledford0212
Other Employees Tagged:
Steve Cargo, Eddie Sifuentes
Sep 06, 2023 -
Group 1 Ford of South Austin responded
Thank you for your kind words for our staff, we appreciate it!
Excelente customer service!
Service advisor was courteous and efficient. My truck was in for a oil change!!
Service advisor was courteous and efficient. My truck was in for a oil change!!
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by cuellarborjon
Service Price Transparency
Sep 04, 2023 -
Group 1 Ford of South Austin responded
You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to assisting you in the future.
Great service from my service representative today!
Saved me time and money. Will be back.
Saved me time and money. Will be back.
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by DC
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Sep 05, 2023 -
Group 1 Ford of South Austin responded
Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience and save you money!
The sales person I worked with on acquiring a vehicle was
patient, knowledgable and was servant minded in helping us find what fit our needs.
patient, knowledgable and was servant minded in helping us find what fit our needs.
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by jschumacher76
Other Employees Tagged:
Steve Cargo, Salesman: Daniel. He was excellent
Sep 06, 2023 -
Group 1 Ford of South Austin responded
Ensuring your satisfaction is our ultimate goal and we are pleased to know that Daniel provided a great sales experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.