Greg Kuzyck | Page 2

My car was riding rough, and since it needed all the filters changed, they did that- and discovered that we had bad gas in the tank. We trust them to always diagnose the car problems properly. At first filters changed, they did that- and discovered that we had bad gas in the tank. We trust them to always diagnose the car problems properly. At first they thought that we needed a new fuel pump, and they would need to keep the car overnight, so my wife came to pick me up. A short while later, they called and said that the car was ready and it didn't need a fuel pump after all. That's honesty. It's still riding a bit rough. I think that maybe new plugs are needed. More

by TOM_LIN Verified Customer Verified Customer

Report | Print

work was done in a timely manner. Scheduling was easy to do (did on line) Scheduling was easy to do (did on line) More

by waybern2 Verified Customer Verified Customer

Report | Print

Dependable, Knowledgeable, Courteous and Professional. Kenny Ross has been our Dealer of choice for over 30 years. Kenny Ross has been our Dealer of choice for over 30 years. More

by SYLVESTER74 Verified Customer Verified Customer

Report | Print

Everyone very helpful and the place is clean. The service tech did a great job and no mess after the oil change. The service tech did a great job and no mess after the oil change. More

by zeiglerc23 Verified Customer Verified Customer

Report | Print

Burned our car during inspection and insisted it was the sun, while the roof rails, mirror, and entire passenger side was melted. I went to pick up the car. As soon as I walked in a service provider spoke sun, while the roof rails, mirror, and entire passenger side was melted. I went to pick up the car. As soon as I walked in a service provider spoke to me (named owner of the car) and spoke down to me almost insinuating that as a woman it was my fault, asking “how I burned my car” and “how funny it was that I burned it on something.” When I stated that my husband is actually the primary driver of the car and not myself, he quickly back tracked and said that it was likely sun damage then, and then stuck to the sun being at fault. Initially, the dealership refused to fix the damage, again stating it was the sun, and that it was our fault and our warranty would not cover repair. We had video proof from our own personal security cameras at our house the same day of inspection showing our car was in its normal state without damage. Again they insisted we were the ones at fault and that we would have to pay out of pocket for the damages. After requesting video proof of our car in the state it was prior to inspection they sent a shaky video made with someone’s personal phone walking around the car very quickly, and we were unable to make out any condition of the car, as it was a shaky, blurry, fast walk around cellphone video. When we requested parking lot surveillance footage, about an hour later we received a call stating “they spoke to upper management” and to come in as they now decided they would fix the car free of charge. We never received any parking lot footage. When we showed up to get the loaner and drop our car off, we stated that we were here for our car to be fixed and that we spoke to Russ for repairs and we’re supposed to meet him. Everyone we encountered during this was rolling their eyes at us. When asking where Russ was, as he said he would meet us the day of drop off for repairs, he never showed up. We greatly appreciate the dealership fixing our car and giving us a loaner for the time required for repairs free of charge. What we didn’t appreciate was feeling lied to, and being spoken down to, when during all our conversations with the dealership we were calm, collected, and kind More

by SARAH Verified Customer Verified Customer

Report | Print

Efficient ,courteous, friendly and excellent. work. Everything was explained as to repairs to be done and cost. Work completed as promised.. Would definitely recommend. work. Everything was explained as to repairs to be done and cost. Work completed as promised.. Would definitely recommend. More

by GRANNYFRANNYP Verified Customer Verified Customer

Report | Print

Greg and Roxanne have been very accommodating and helpful with every service we have needed. Always willing to fit us in and pick up our vehicles/drop off for us. I feel the dealership has our best interest with every service we have needed. Always willing to fit us in and pick up our vehicles/drop off for us. I feel the dealership has our best interest when it comes to servicing our vehicles. It’s very Im unfortunate Ford Corp is unwilling to do what’s right for the consumer. Unfortunately we will not be purchasing another Ford vehicle in the future. More

by jeff.stanish Verified Customer Verified Customer

Report | Print

My wife and I have been devoted Kenny Ross customers since 1993. We purchased twenty-one new vehicles since 1993. In addition, my uncle purchased a new Tempo and my father-in-law purchased a new Taurus since 1993. We purchased twenty-one new vehicles since 1993. In addition, my uncle purchased a new Tempo and my father-in-law purchased a new Taurus during this period amounting to a total of twenty-three new vehicles purchased from Kenny Ross Ford. In addition, all service on these vehicles was accomplished at Kenny Ross (I was at Kenny Ross on Tuesday having my F-150 inspected). We have had a wonderful relationship with Kenny Ross Ford. And then the new ownership (second?) arrived. More

by pes.jas Verified Customer Verified Customer

Report | Print

service work was completed then a major oil leak occured due to a defective filer and discovered by me after leaving KR due to a defective filer and discovered by me after leaving KR More

by DAVEHELMSTADTER Verified Customer Verified Customer

Report | Print

Very pleased with the service that I received today from members of the Kenny Ross Ford Service Department. I want to especially thank Quicklane Service Advisor, Ian Kelly, and Technician, Brian Vanetta wh members of the Kenny Ross Ford Service Department. I want to especially thank Quicklane Service Advisor, Ian Kelly, and Technician, Brian Vanetta who made my visit today a pleasurable experience. Awesome job and all of my questions were answered. This was all made possible because the Service Department Manager, Greg Kuzyck, who believes that the Ford Customer is valued, comes first and should be treated with respect. Therefore this belief is passed down and shared by his employees. More

by goferg7 Verified Customer Verified Customer

Report | Print