Greg Nichols | Page 31

Met my quality and customer expectations. Friendly, high quality service. It was a pleasant visit for service. I recommend White Bear Subaru as a place to obtain service for Subaru vehicles. Friendly, high quality service. It was a pleasant visit for service. I recommend White Bear Subaru as a place to obtain service for Subaru vehicles. More

by Dave Verified Customer Verified Customer

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Knowledgeable, accurate and friendly No surprises. Service went exactly as quoted by very friendly and knowledgeable staff. Greg quoted a price and how long it would take and that’s what No surprises. Service went exactly as quoted by very friendly and knowledgeable staff. Greg quoted a price and how long it would take and that’s what happened. More

by Aardvark Verified Customer Verified Customer

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This was the best experience I have has at White Bear Subaru so far. I needed a repair to a wheel bearing and knew I would not have time to sit at the dealership. I was offered I have has at White Bear Subaru so far. I needed a repair to a wheel bearing and knew I would not have time to sit at the dealership. I was offered a service vehicle immediately and was out the door in less than 10 minutes. I was able to go about my day and was updated throughout the day. When my vehicle was repaired it was no more than another 10 minutes to pay for service and pick up. Very efficient, great customer service! More

by Subie2015 Verified Customer Verified Customer

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Battery Replacement Peng helped me, he was very efficient, polite, explained everything. The job was done in timely manner, and while waiting even coffee and goodies wer Peng helped me, he was very efficient, polite, explained everything. The job was done in timely manner, and while waiting even coffee and goodies were offered, as usual. Thank you! More

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Battery issues. I always receive quick service when I arrive, I feel that my input is appreciated, valued and considered in the service I receive. Whether I arrive w I always receive quick service when I arrive, I feel that my input is appreciated, valued and considered in the service I receive. Whether I arrive without an appointment or with one I always appreciate the quick response I get. This time I did have an appointment. More

by BIANCABUFF Verified Customer Verified Customer

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Failed to do as I asked. I asked for 6000 mile check PLUS rotation of tires as crew from selling Dealership failed to do on the Initial Servicing of my vehicle. I felt then, I asked for 6000 mile check PLUS rotation of tires as crew from selling Dealership failed to do on the Initial Servicing of my vehicle. I felt then, that they just didn't want to be bothered. They said that they didn't need rotation or Balancing. The said they would do it next time. Well, I had been to your Dealership with my Employers car and had it serviced over a number of years. I felt that we had received better customer service here than there. My question is, why is a rotation/balance listed as a service of your first visit if it is not needed, and can then even be passed over on the NEXT scheduled service? This just doesn't make sense to me. I waited for more than an hour and a half for the oil change, as the car wash was not done either as temperatures were below zero and I was told my car would freeze and I would be unable to get into it. Greg Nichols did tell me I could come and get the car wash when it warmed up. Greg gave me an estimate that included a rotation and balance. Ue Vang was the closer, and said that they had not done the rotation and balance, that it would be done the next Servicing. I wonder, Will it? The final bill was about $35 less than estimated. Thank you for asking about my experience. My background, as a Nurse and involvement in Quality Management provides me with a continuing interest in helping others seek Quality Improvement in their Workplaces. If you wish to talk furtherPlease leave a message as I do not usually answer number that I do not recognize. More

by jdorris59 Verified Customer Verified Customer

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Excellent service I recently moved to the the Twin Cities from the Kansas City area and was pleased to find that the service I received at White Bear was excellent, per I recently moved to the the Twin Cities from the Kansas City area and was pleased to find that the service I received at White Bear was excellent, personal and thorough, as I had come to expect from the dealership where I had purchased my 2016 Outback in Kansas. I look forward to a continuing relationship with White Bear for my Subaru service. More

by wstone Verified Customer Verified Customer

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Fabulous!! Greg was excellent. I really appreciated his time and effort in taking care of my car. Also, he took the time to explain and answer my questions. T Greg was excellent. I really appreciated his time and effort in taking care of my car. Also, he took the time to explain and answer my questions. Thank you again! More

by KareNow727 Verified Customer Verified Customer

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Excellent Service Every time I go to White Bear Subaru I know I am going to have a great experience. I was having a big recall repaired on my car; the time frame provid Every time I go to White Bear Subaru I know I am going to have a great experience. I was having a big recall repaired on my car; the time frame provided to me was realistic and I was told I would be updated if there were any problems. Wonderful experience as usual! Thank you More

by nikkiheffley6 Verified Customer Verified Customer

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Minor issue with radio Your entire staff go to great lengths to make the experience of solving an issue painless. Subaru is also very supportive of customers and do everythi Your entire staff go to great lengths to make the experience of solving an issue painless. Subaru is also very supportive of customers and do everything they can to keep customers satisfied. The follow-up after service gives ample opportunity for further discussion if needed. No pressure just great service. More

by FDAMES Verified Customer Verified Customer

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